Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$999.99

Customer reviews

Rating 4.6 out of 5 stars with 1808 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 4.7 out of 5 stars

  • Storage Capacity

    Rating 4.6 out of 5 stars

  • Controller

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers recognize the ROG Xbox Ally X as a high-performing and portable gaming handheld, with users praising its smooth gameplay, compact size, and comfortable design. The battery life and storage capacity are also appreciated by users. However, some customers feel the screen size is too small, and a few have reported issues with game compatibility.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 21 Showing 401-420 of 1,808 reviews
  • Pros mentioned:
    Battery life, Portability

    Rated 5 out of 5 stars

    Mighty Little Handheld

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great little gaming handheld. Could it have been less expensive? Sure. Is it the most comfortable handheld computer I've used? Definitely. Its quick and light, and the battery lasts quote a long time as far as I am concerned. Maybe not a full weekend of gaming time, but for the hours here and there I spend on it... it lasts several days!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Storage capacity

    Rated 5 out of 5 stars

    Awesome gaming device/Sneak peek into XBOX Future!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Perfect direction for XBOX to be headed, especially since they are marrying the epic game store and steam into their UI (which you can change to default to armory crate if you don't like the Xbox ui). I haven't put this handheld down since i got it and it's completely replaced my steam deck. The only downsides i have so far is that i cant add the amazon game store to the Xbox UI, however you can add it to armory crate. And I really wish there put a bigger default drive in.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Absolutely Delighted with the Xbox Ally X.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Way better than expected coming from an Xbox Series X and hoping for a similar experience on mobile. Power of a PC and ease of use like an Xbox. Super pleased with the purchase, Accessories are a must. I travel for work and use the dock to connect to the hotel TV. I bought the Killswitch case to protect it completely yet minimize space in my backpack. Plenty of connections for a mouse or keyboard if you need it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability, Screen quality

    Rated 5 out of 5 stars

    Amazing handle

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it, i can keep playing my games wherever i go. The sound is amazing and playing looks fantastic and smooth.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    Open Box - Excellent

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn’t want to wait until mid-December to get my hands on this system. So, I took a risk and went open Box Excellent. And it was excellent; it had all items and the original box. This device looked brand-new, no scratches, nothing wrong and I saved $50. The initial setup was like any PC setup; I get people who want to plug and play this as a console but it’s not a console. It’s a PC handheld and requires a PC setup. Once you get past all that this is a great buy and has great value. The Fulle screen experience is awesome, and this thing can push out a great gaming experience. I hear the noise of you can’t play console games or digital library, blah, blah, blah, blah. If the game has an Xbox play anywhere tag you can play it. If you are looking to play Xbox, 360, Xbox one times, or Series X/S titles those can also be played but you must stream them through the cloud and or remote into your Xbox. I have no problem doing it, either on the road traveling or sitting at my house. Yes, eventually Microsoft has said these items will be able to launch natively but right now that doesn’t matter because you still have access to them anyway. But most people complaining about retro games don’t even play them anyway. The real question is do you enjoy games and do you enjoy this experience of how to play them. I say yes, 100% I do. If you are on the fence, just wait it out. I enjoy having this as a handheld and I also enjoy docking it because docked it’s a beast in it of itself. If you are open to a PC handheld with a dedicated full screen experience and the freedom to leave it this is for you. Also, the grips are unmatched by any handheld out, they just feel right, and you have no hand cramps after hours of play. Xbox/ROG 100% nailed the ergo on this handheld and I haven’t put it down yet.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Overall performance, Portability

    Rated 5 out of 5 stars

    NO REGRETS

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well, not hard to configure, easy access, good battery life. sounds great, looks really good.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    Install steam OS/bazzite and you have a winner

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    at one point i had the legion go 1/legion go s and this- the legion go 1 had an amazing screen but only 16gb ram the go s was great too with 32gb of ram and a nice large screen but was super loud and bulky the rog is juuuuust right for me especially with bazzite or steam os -great grips and not as loud as the others at 17w the screen is smaller unfortunately but its super crisp the charger cable is longer than the legions cable too if that matters to you-its just enough length to play from the couch comfortably plugged in without any tugging from the cable speakers are fantastic and the best of the 3 720p on the legions looks super blurry if you want to gain some extra fps and more games dont do 16:10 anyway so youll get black bars on top and bottom 720p on the rog looks great and you still get full screen its expensive but if you pay with zip its not TOO bad i guess definitely glad i stayed with the rog in the end-worth the purchase

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Overall performance

    Rated 5 out of 5 stars

    Awesome Device!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This handheld is exactly what I was looking for - exceptional performance, easy to operate, comfortable to hold, and great battery life. It handles all my favorite games very well (Battlefield, Fallout 4, Outerworlds 2, Starfield, Cyberpunk) with amazing graphics output. As a long-time Xbox fan, the controller and home screen is familiar. I would highly recommend! I preordered and Bestbuy got it delivered to my door on launch day, which was a huge plus!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Overall performance, Screen quality

    Rated 5 out of 5 stars

    Xbox made the right choice

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid handheld Great feel Great battery life And surprisingly plays a lot of high demanding games pretty well

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Overall performance

    Rated 5 out of 5 stars

    A great machine

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this thing! The battery life is really nice on non-AAA gaming titles (such as Hades 2). Plugged in, I'm getting a smooth experience on more higher fidelity games. The new ergonomics make it super comfortable and good for long gaming sessions. The new Windows Gaming mode thing is nice, but definitely needs some further enhancements. Very happy with this one!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Screen quality

    Rated 3 out of 5 stars

    ROG Xbox Ally, Great performance + Little Panel

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ROG Xbox Ally X is a good device, however it is held back by two glaring issues, the screen is small for the power it delivers, and the ram could be bigger. First off, they could have gotten rid of the ugly bezels that are seen on the other Ally models and made the screen a bit bigger. This would make the visibility of the screen so much better, after experiencing an 8 inch panel, 7 inches for a computer gaming device is a little small for my taste. The other main issue with it is the 24GB of ram, for $1100 after tax you would think it would be possible for Asus to at-least put 32GB of ram into the device, allowing for a bit more wiggle room when it comes to device memory, especially after they cheaped out on the screen and slapped an older model panel on it. It isn’t all negative though, as the new chip delivers some serious power at lower wattages. The Z2 extreme delivers almost the same performance as other devices on wall power at half the wattage, this means you can play games with almost double the amount of battery life while sacrificing very little performance compared to older handhelds that would chew through the battery to have the same performance. Pair that with the best ergonomics and speakers on the market right now and you have a beast of a handheld. Overall, if this device had an 8 inch screen and just a tad bit more ram it would easily be the best handheld on the market hands down.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear NathanielT,

      Thank you for sharing your detailed feedback on the ROG Xbox Ally X. We’re glad to hear you appreciate the device’s performance, battery efficiency, ergonomics, and speakers. We apologize for the concerns you raised regarding the screen size, bezels, and memory capacity. Your input is valuable, and we will ensure it is passed along to our product team for further review.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510031066-0028" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Overall performance, Screen quality

    Rated 4 out of 5 stars

    Great Device but needs some changes.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used many handhelds, and I love the feel of this handheld and the performance it offers. Here is my Quick Summary: - Ergonomics GREAT - Performance GREAT @ 17 watts & 20 watts - Xbox Full Screen Experience COOL @ Beta - Screen Size COOL @ 8inch is the sweet spot - Speakers GREAT Make sure to optimize the device review @128kb Youtube recommendations and Full Screen is still half baked. If your using AFMF make sure Anti-Lag is on for better experience. For handheld VRR needs to be supported from 30+fps however ROGXAlly is 48+fps.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Overall performance

    Rated 4 out of 5 stars

    Good upgrade from the Ally Z1E

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice upgrade over the ROG Ally Z1E with better performance, ergonomics, and battery life with more headroom for future titles but the 7-inch screen with a large bezel is a huge turn-off for me and I hope a future Xbox handheld can improve the size of the screen to either be more like the Steam Deck OLED or the Switch 2 which is my personal sweet spot. A big upgrade over the Z1E for me is that I can use an SD card properly now so I have a 2TB SSD plus a 1TB Samsung SD card for lighter titles.

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Screen quality

    Rated 5 out of 5 stars

    Xbox rog ally x is solid

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The device is fun to use, the screen is sharp, speakers are quality, and the games i have tried run great. Its worth a purchase if you want a nintendo switch type handheld but not be tied to nintendo’s paywalls. I would recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Portability

    Rated 5 out of 5 stars

    Perfect for on the go people

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My job involves me traveling all over the states so this thing is amazing for that! -Battery life is amazing on performance mode i can get aout 2-3 hours on more then enough for quick gaming. -Ergonomics is great feels just like a xbox controller. -Screen size is the same 7 inch display but i would rather have a light weight device like this then some bigger screen causing my arms to fatigue while gaming.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Great Handheld device

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been in love with the device! It's a handheld PC! I can play my steam, Xbox, and Emulators on it just fine! And with a dock, I'm even able to play games like World of Warcraft on the go. Shipping from Best Buy was honestly pretty quick. I received it a day after my purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Handheld on the Market IMO

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 3rd handheld and it feels like the best of all the previous ones I have had. I liked the ease of SteamOS on the Legion GO S, but I like the flexibility that you get with Xbox mode and Full Windows desktop modes. The Z2 Extreme is a big improvement on the Z1E of the Ally X and microsoft and developers keep optimizing games for handhelds which makes playing games on here progressively better. Plus microsoft is always improving the Xbox mode and optimizing this device. It's amazing to play games like Lies of P, Requiem and Wukong while flying a plane or camping. On top of the great performance and improving software, this is by far the most comfortable handheld I have EVER used. Hours of gaming are comfortable on this device. ASUS and Xbox really sacrificed looks for functionality, which IMO is the way to go with a device made to be used on the go and in the hand. The screen could have been bigger or OLED but the additional battery life you get from the smaller LCD screen is well worth it for me, plus the screen is a high quality screen. Just not as amazing as the Legion Go 2. I think this is the best handheld on the market, especially when it comes to performance per dollar. Its only going to improve as a device as microsoft continues to fine tune the new xbox mode and continue to make their gamepass games handheld optimized. The new features they are introducing utilizing the AI part of the Z2 Extreme in this device also make me think it will be the best version of the new cpu's for years to come. Bets choice for a future proof handheld out there.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Everything I wanted

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did everything I expected it too. Waited a while to purchase and when I finally got it, it was nothing short of awesome. Portable game, entertainment system and computer all at once. Buy a case portable keyboard and mouse and you set forever

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Overall performance

    Rated 5 out of 5 stars

    Great upgrade

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best gaming pc handheld so far. Comfortable grips, great performance and battery life. Xbox Fullscreen experience is great though it definitely needs more work. Compatible with all your pc games and some Xbox games. You can’t go wrong with this handheld at the moment.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Runs games good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Runs games good, can install anything windows compatible, and the ASUS UI is easy to use.

    I would recommend this to a friend