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Customer Ratings & Reviews

$999.99

Customer reviews

Rating 4.6 out of 5 stars with 1825 reviews

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Rating by feature

  • Performance

    Rating 4.7 out of 5 stars

  • Storage Capacity

    Rating 4.6 out of 5 stars

  • Controller

    Rating 4.8 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers recognize the ROG Xbox Ally X as a high-performing and portable gaming handheld, with users praising its smooth gameplay, compact size, and comfortable design. The battery life and storage capacity are also appreciated by users. However, some customers feel the screen size is too small, and a few have reported issues with game compatibility.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 79 Showing 1,561-1,580 of 1,825 reviews
  • Rated 5 out of 5 stars

    Best Buy/Progressive leasing

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love progressive leasing....been withbthem for y3ars now and i know it wont stop. I didnt know best buy did progressive leasing...if i was to win the 400 its going right back to the store.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Purchase

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s more than what I expected. I am extremely pleased with this purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Machine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. I am still learning the system, but it's easy to use right out the gate. I am new to handheld gaming, so learning as I go.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This sevice has been awesome so far, it has helped with my boredom of recovering from surgery lying on my stomach all day since that is all i am able to physically do currently.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well worth the wait and price.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So glad I waited to buy this instead of the Nintendo switch 2. I can connect this device to my monitor and play there and use the desktop functions as well. An unreal experience and device.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ASUS XBOX ALLY X

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. Fast chip able to play AAA titles with no problem.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Rog xbox ally

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i think i got a bad one. Don’t get me wrong i enjoyed it! But it only lasted at week before it just stopped turning back on.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Rog Xbox Ally X

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly think this is a waste of money, no hall affect joysticks or triggers, poor quality screen only 6.8 inches because of the bezels, would be a lot better going with something like the claw 8ai+ or claw a8, only good thing is performance.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Johall1991,

      Thank you for sharing your feedback regarding the ROG Xbox Ally X. We sincerely apologize that the product did not meet your expectations, particularly with regard to the joystick and trigger design, screen size, and overall value. While we appreciate that you highlighted its performance as a positive aspect, we also understand your concerns about the overall price and experience.

      Your comments are very valuable, and we will ensure they are passed along to our product team for review.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510031066-0049" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 3 out of 5 stars

    If it was $700 I'd rate it a 5. $1k for 900P gamin

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    screen is still too small. The performance improvements seem almost irrelevant. Still 900P gaming on Low settings. It actually made me invest in my pc and just game there. Price point overall too high for what you get. Feels like a 1.3 Upgrade vs 2.0

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Shira,

      Thank you for sharing your experience with the ROG Xbox Ally X. We regret to hear that the screen size and performance improvements did not meet your expectations, and we understand your concerns regarding the overall value and upgrade experience. We sincerely apologize for any disappointment this has caused.

      Your feedback regarding display size, performance, and pricing is very important to us. Please be assured that we will forward your comments to our product development team for review.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510031066-0045" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 5 out of 5 stars

    A Merry Christmas for my son.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was a Christmas gift for my son. He loves it.It was better to upgrade to the larger capacity for the price.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Best portable game I ever had

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is compatible with Windows. I can or use as a computer. They could have used a better chip for graphics. Although there are updates that are available that are improving functions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best buy i have ever made. Only at Best buy! I recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Open Box

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall is Good, bought an open box perfectly new no problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love this device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely amazing transaction got in and out fast

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gift to kaleb

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it it is fun and easy to play highly recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Handheld

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The rog has an amazing screen, good battery life, and amazing graphics for a tiny handheld console.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Rog the goat

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic device really strong and can handle heavy games

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Go get it !!!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this. It helps me when I get bored, and everyone else loves it too .I would definitely recommend.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    So so.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not bad coyld be better. Honestly if my Steamdeck oled 1 tb had a new update model. I would of stayed in the brand definitely not worth $1000 but I did it anyways to be on the road and still hop on sessions with friends.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Dominant handheld

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super solid runs demanding games and continues to prove dominant in the handheld computer category

    I would recommend this to a friend