Customer Ratings & Reviews
- Model:
- RC73XA-XB_ALLYX.Z2E.24
- SKU:
- 6642253
Rating by feature
- Performance
Rating 4.7 out of 5 stars
- Storage Capacity
Rating 4.6 out of 5 stars
- Controller
Rating 4.8 out of 5 stars
Customers are saying
Customers recognize the ROG Xbox Ally X as a high-performing and portable gaming handheld, with users praising its smooth gameplay, compact size, and comfortable design. The battery life and storage capacity are also appreciated by users. However, some customers feel the screen size is too small, and a few have reported issues with game compatibility.
This summary was generated by AI based on customer reviews.
Love this
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the 2nd one I have bought one for my son who loves it and this one for his friend. Well worth it and so easy to do on the app
I would recommend this to a friendNot so easy to use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not as simple as I wanted a portable xbox system to be. If you don't have computer skills this gaming system will present challenges for you to use. I would recommend only to very tech savvy gamers.
I would recommend this to a friendHighest Performance handheld
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best you can get among all the handhelds
I would recommend this to a friendNice handheld
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Top tier gaming handheld console. Just wish xbox would allow more games to be played on it.
I would recommend this to a friendWorks well!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works pretty well, controller is very comfortable just like an xbox controller.
I would recommend this to a friendBest hand held device
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it was an early Christmas present for my girlfriend and she love this, She uses it a lot and it isn’t too heavy for her to hold up for hours at a time.
I would recommend this to a friendTactile Value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Expensive, but the value is in your hands. This device is powerful, responsive, and surprisingly comfortable to hold for 2+ hours at a time.
I would recommend this to a friend- Pros mentioned:Battery life, Overall performance
Not Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this and bought a Lenovo Legion Go S SteamOS edition with the Z1E chip. The sleep mode did not work well, the screen is too small, Xbox big picture mode is full of bugs, and I am not paying this much money to be a beta tester for Microsoft. Performance was decent, but I am almost matching the FPS with a Z1E in SteamOS. I will say the battery life was great on this.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JohnnyCool,
Thank you for sharing your experience with the ROG Xbox Ally X. We’re sorry to hear that the device did not meet your expectations, particularly regarding sleep mode functionality, screen size, and software performance. We understand how important a seamless and reliable user experience is, especially at this price point.
We appreciate your feedback and will ensure it is passed along to our product team for further review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510021587-0015" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Software is great.. hardware is not
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love everything about the software however the hardware is just horrendous. Everything about my Rog Xbox has had an issue. To my thumbsticks scratching when i move them to the triggers getting stuck when i press them not to mention the buttons getting stuck at some points. I love Xbox and I love ROG and this truly has potential but the actual hardware in the controler has got to be resolved.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear AnthonyC,
Thank you for sharing your experience with the ROG Xbox Ally X. We are sorry to hear about the hardware issues you have encountered with the thumbsticks, triggers, and buttons, and we apologize for the inconvenience caused.
To further investigate and resolve this matter, we kindly recommend contacting our ASUS Support team directly at https://www.asus.com/us/support/callus/. Our team will provide detailed assistance and guide you through the next steps.
We stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2510031066-0039" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Asus needs to work on their communication
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This pc handheld is very fun to play, the design is very nice and it feels good on the hands but this device has many problems with the software. Ive only had this device a few days and i already had to uninstall and reinstall Black Ops 7 completely because i could not download an in game update. And many times i had to restart the device for various reasons and there are too many reasons to name just one, but none of the above is a deal breaker. The deal breaker is my mic does not work in game, I configured the sound settings in the windows settings (Output and Input), the device settings and the in game settings and I even tested to see if the mic is working via the settings and it does, however, in the actual game itself, no one can hear me and the in game sound icon doesn’t even move when I speak. I’ve tried this on different games, i tried using the pc handheld without no headset, I tried using a different headset, I tried connecting the headset via Bluetooth, I tried connecting via a dongle and I tried connecting via the 3.5mm jack and nothing works. And I’ve watched many YouTube videos and I’ve never once seen anyone communicating online in game with this device so I’m starting to believe it is incapable of online in game communication. If that is the case then Asus needs to notify customers that this device is not capable of communicating online within games like an Xbox because we pay for the Xbox Game Pass subscription like any other Xbox user.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Noname,
Thank you for your comment.
We do understand your disappointment with this ROG Xbox Ally X and the inconvenience this may have caused if you are having audio problem. To resolve the microphone problem, ensure drivers(chipset, Dolby Atmos, ASUS System Control Interface v3, audio) and the most current BIOS version were installed. Updates for this device are posted at: https://rog.asus.com/gaming-handhelds/rog-ally/rog-xbox-ally-x-2025/helpdesk_download/ . Additionally, ensure you configure your headset inside the most current Armoury Crate utility software posted at: https://www.asus.com/supportonly/armoury%20crate/helpdesk_download/ and Windows is up to date.
Should you need further assistance, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Connection
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wish it was able to be hardwired play competitive online a lot and work remotely besides that I like it
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear AlfredC,
Thank you for sharing your experience with the ASUS ROG Xbox Ally X. We’re pleased to hear that you enjoy the device overall; however, we sincerely apologize that the lack of hardwired connectivity has impacted your ability to play competitively online and work remotely. We understand how important reliable performance is, and we regret the inconvenience this has caused.
Your feedback is highly valuable, and we will ensure it is forwarded to our product team for further review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510031066-0054" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Xbox ally x
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good handheld I would definitely recommend to buy it
I would recommend this to a friendGreat ergonomics, small screen
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the ergonomics of this, Ive had no issues with the new full screen experience. I di wish it was an 8 in screen. Also thunk they should've kept the menu buttons in the same spot from the og ally.
I would recommend this to a friendMy humble opinion
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In my personal opinion, it still has a couple of things to improve. It froze three times, and once it just locked up for a few seconds before I could continue using it. We also have to wait for them to make all the games "play anywhere", but without a doubt, this is the future; they're heading in the right direction.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear NelsonC,
We truly value your feedback on this matter, and it will be directly shared with our product development teams for continuous improvements to the product line. To help address your concerns and ensure optimal performance, please ensure you've completed all pending updates for both Armoury Crate and Windows Updates. Should you continue to experience issues after these steps, please don't hesitate to contact me directly at customerloyalty@asus.com. I am here to provide dedicated support and work towards a resolution. Kindly include a link to this post for reference.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
Great purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t expect an Xbox it’s not but as handheld PC it’s amazing.
I would recommend this to a friendReally great console
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Xbox ally x is really cool and i can play both xbox and pc games but the one thing that disappointed me was that i cant play my full xbox library
I would recommend this to a friendGreat Buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like that a controller is on the device, I have no complaints
I would recommend this to a friendIt was just ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.To be completely honest i thought it was just ok unless this is all you have then its great.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear MAio,
Thank you so much for the feedback. We are glad that you are happy with this product. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2510034235-0069) for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky,
ASUS Customer Loyalty US Support
It’s the ergonomics for me
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So much power in a handheld. Can run AAA games at 60+ FPS and honestly the ergonomics alone beats every other pc handheld out there on the market
I would recommend this to a friendGreat perfromance and battery life
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I never really play on handhelds, but this one is very user friendly. I really like how easy it is to switch between xbox cloud gaming and Steam games.
I would recommend this to a friend