Customer Ratings & Reviews
- Model:
- RC73XA-XB_ALLYX.Z2E.24
- SKU:
- 6642253
Rating by feature
- Performance
Rating 4.7 out of 5 stars
- Storage Capacity
Rating 4.6 out of 5 stars
- Controller
Rating 4.8 out of 5 stars
Customers are saying
Customers recognize the ROG Xbox Ally X as a high-performing and portable gaming handheld, with users praising its smooth gameplay, compact size, and comfortable design. The battery life and storage capacity are also appreciated by users. However, some customers feel the screen size is too small, and a few have reported issues with game compatibility.
This summary was generated by AI based on customer reviews.
Amazing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I Love The Fact That I Can Access So Many Store Fronts On 1 Device!
I would recommend this to a friendWorst Hand-held system I have ever owned!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is probably the worst system I have owned by far, I have many handhelds but none of them have given me the amount of issues this particular one has given me. I preordered this bad boy so I had it since day one. And since then it has been nothing but a headache. (1) 2 months after owning it i had to send it out for repairs, the bearings on the fans were already sounding like they have went bad. (2) Every now and then, some games won't detect the controller at all, so Im just sitting on the game menu without being able to do anything unless I restart the system. (3) There's times the system freezes upon booting up or I get no response when trying to log into windows (wont let me put in my password or detects my fingerprint). (4) Most things I want to do is requiring an internet connection?...I thought this was ment to be played wherever you are weather or not you have internet, defeating the purpose of owning this thing... honestly waste of money in my opinion...on the plus side, when it does work, its great due to its performance
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Dany,
Thank you for your feedback.
We do understand your disappointment with the ROG Xbox Ally X and the inconvenience this may have caused if you are experiencing system freeze while booting up and the controller not being detected on some games. If the device freeze while booting up and the controller not being detected during POST, ensure it is running with the most current update for Windows, drivers, BIOS and the Armoury Crate utility software. Updates for the device are posted at: https://rog.asus.com/us/gaming-handhelds/rog-ally/rog-xbox-ally-x-2025/helpdesk_download/. Configure your system, game, video and operating mode settings inside the latest version of the Armoury Crate utility software posted at: https://www.asus.com/supportonly/armoury%20crate/helpdesk_download/ . Additionally, if you are playing these games online, ensure the device has access to an established router and internet service is working properly since this will affect system stability and performance. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the ROG Xbox Ally X, download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.
If you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Xbox ally rog
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best customer service ever thank you best buy ... Have wonderful holiday this year.
I would recommend this to a friendXbox ally x
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The new xbox os isnt bad just felt laggy and slow to me sometimes. It's definitely worth the price but I would install bazzite on it as soon as possible
I would recommend this to a friendAlly Xbox X
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had it for over 2 months and it has been great
I would recommend this to a friendRok Ally X
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it!! Only knock, needed a 100W charger purchased separately.
I would recommend this to a friendBest Xbox experience
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is great. It’s fast, powerful, and comfortable on top of everything. Great battery life!
I would recommend this to a friendRecomended
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excelent quality and confort. Playing KCD maxed out. 10/10
I would recommend this to a friendGood product but Microslop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.device itself is good the biggest issue is the buggy ui. Device touchscreen will stop working randomly due to Armory Crate, have to reboot to fix. Recommend wiping windows off this device and put SteamOS or Bazzite on it.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear RyanC,
Thank you for sharing your feedback regarding the ROG Xbox Ally X. We are pleased to hear that you found the device itself to be good. However, we sincerely regret the difficulties you experienced with the user interface, particularly the touchscreen intermittently stopping due to Armoury Crate and requiring a reboot to resolve.
To allow us to investigate this matter in greater detail and provide tailored assistance, we kindly recommend contacting our support team at https://www.asus.com/us/support/callus/.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2510031066-0044" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Good Hardware -- Not Ready for Launch
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was really excited for the ROG Xbox Ally X -- pre-ordered the first hour I was able to do so. When I received mine the day of release, it was excellent -- slight to major improvements to the Ally X and with the increased power and ergonomics was completely worth the upgrade. Except...the right trigger was sticking and this got progressively worse over the first few days I owned it. Given I still had a return window, I returned to Best Buy and immediately ordered another one, writing the experience off to early production issues. I then waited until mid-November for my replacement to arrive. When I went to the store to pick it up, the unit they gave me didn't have the original plastic seal, but instead a sleeve stuck to the box with a number of haphazard ASUS stickers. If it was a new unit, it certainly didn't look it. I immediately refused it on sight. For a $1k priced premium item, this should not have been my experience, twice over. I own most every handheld out there, from the Steam Deck and SD OLED, Ally X, Legion Go S and the new Legion Go 2, which arrived with no issue a week ago. I'll have to stick with those for now and seriously think about whether I'd consider another product in the Ally line.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear DK1Jersey,
Thank you for taking the time to share your detailed experience with the ROG Xbox Ally X. We sincerely apologize for the issues you encountered, including the trigger malfunction on your initial unit and the concerns regarding the packaging of your replacement. We understand the disappointment of experiencing these challenges with a premium product of this value.
Your feedback is extremely valuable, and we will ensure that your comments are passed along to the appropriate teams for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510034406-0006" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Best Xmas gift
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived in a timely fashion for Christmas. It's amazing!
I would recommend this to a friendGreat device
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is an impressive device. If you have the extra money to buy it, it will live to the expectation
I would recommend this to a friendPerfect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Kind if hard to use at first more like a pc then a game system, but amazing
I would recommend this to a friendBest Handheld out there!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Versatile device and feels great in the hands. Xbox full screen experience is a game changer!
I would recommend this to a friendWorth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very versatile game system. Lots of great options for games and fits well in your hands.
I would recommend this to a friendFun and easy to play
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought and love this, I love having something handheld that I can move around the house with.
I would recommend this to a friendGreat product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product. Happy with the quality of the product
I would recommend this to a friendRoxy 7” Gaming
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a birthday gift for our grandson. His comment “I love it.”
I would recommend this to a friendAwesome gift
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Super cool very exciting gift for a loved one fingers crossed they live it
No, I would not recommend this to a friendComputer not a Xbox
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great device for remote play I wish it was a handle Xbox tho but it’s ok
I would recommend this to a friend