Customer Ratings & Reviews
- Model:
- RC73XA-XB_ALLYX.Z2E.24
- SKU:
- 6642253
Rating by feature
- Performance
Rating 4.7 out of 5 stars
- Storage Capacity
Rating 4.6 out of 5 stars
- Controller
Rating 4.8 out of 5 stars
Customers are saying
Customers recognize the ROG Xbox Ally X as a high-performing and portable gaming handheld, with users praising its smooth gameplay, compact size, and comfortable design. The battery life and storage capacity are also appreciated by users. However, some customers feel the screen size is too small, and a few have reported issues with game compatibility.
This summary was generated by AI based on customer reviews.
Easily overheats, Save your money.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overheats too easily, creating frame rate drops, and freezes. Contains glitch that prevents apps from opening when clicked.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear John,
Thank you for sharing your experience with the ROG Xbox Ally X. We sincerely apologize for the overheating, frame rate drops, freezes, and the glitch preventing apps from opening, and we regret the inconvenience this has caused.
Based on the issues described, we recommend updating the BIOS. Downloading and installing the latest BIOS and firmware is advised to help optimize system performance.
Before proceeding, please back up any important data, as the update process may reset current settings, applications, or files. Ensure the device remains connected to power throughout the update. Detailed step‑by‑step instructions can be found in the FAQ guide linked below.
If the issue persists after completing the update, please contact our support team directly at https://www.asus.com/us/support/callus/ so we can assist further with advanced diagnostics or warranty service.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2510031066-0046" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
How to update BIOS in Windows: https://www.asus.com/support/faq/1008276
Comfy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s great as a first hand held, it’s very comfortable
I would recommend this to a friendGood portable wish it was 8inch
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Xbox full screen still needs work and screen is too small. Witch was 8 inch at least
No, I would not recommend this to a friendOpen Box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I should have not tried to get a open box, the min USB ports were damaged and the charger was to it was loose and wiggly. I would charge and disconnect as soon as you moved, returned. I'm buying new was not worth saving $50 on a grand get it new.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear ToddS,
Thank you for sharing your experience with the ROG Xbox Ally X. We sincerely apologize for the inconvenience you encountered with the open-box unit, including the damaged USB ports and unstable charger connection. We understand how disappointing this must have been. We understand that you have returned the device and chosen to purchase a brand-new unit instead.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510031066-0032" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Great handheld
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Having no issues Great gaming handheld ……………..:::
I would recommend this to a friendIts ok but not what expected for double the price
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Compared to a xbox it doesnt play games well, considering its double the pirce that is a let down.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear CONRAD,
Thank you for sharing your feedback regarding the ROG Xbox Ally X. We sincerely apologize that the gaming experience did not meet your expectations, especially when compared to an Xbox, and we understand your concern about the price point given the performance differences you mentioned.
Your input is very valuable to us, and we will ensure it is passed along to our product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510031066-0051" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Rog Ally
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery was excellently tracked and communicated.
I would recommend this to a friendToo much for too many problems!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s decent. I believe it’s very over priced for a few reasons. First, start up time is very slow. Opening games sometimes takes up to 5 minutes. I’ve also had issues with games crashing during the middle of a game. It feels and looks great but for that much money it shouldn’t have those performance issues.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear ClayE,
Thank you for sharing your experience with the ROG Xbox Ally X. We sincerely apologize for the slow startup times and game crashes you've encountered. We understand how disappointing it can be when performance doesn't match expectations, especially on a premium device.
To help improve system stability and performance, we recommend reviewing the steps in the FAQ guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2510031066-0012" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - System is running slowly - https://www.asus.com/support/faq/1042398/
[Windows 11/10] How to optimize your gaming experience - https://www.asus.com/support/faq/1046445/
Great device
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Almost perfect. Still waiting for the wow factor from handhelds.
I would recommend this to a friendHigh Price, Small Screen, Didn’t Meet Expectations
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I used this unit for about two weeks and, unfortunately, it didn’t impress me. I really wanted to like it and had high expectations. While it is technically a PC, you can’t use standard PC Game Pass without upgrading to Game Pass Ultimate, which was disappointing. The screen feels small, and the large bezels make it look even smaller. The handheld itself is comfortable to hold, but that alone doesn’t justify the high price. I ended up returning it and purchased a Lenovo Legion Go S with the Z1 Extreme instead. The chip offers very similar performance, more RAM, a much larger screen, and a more affordable price, which made it a better value for me.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Sasuke,
Thank you for sharing your experience with the ROG Xbox Ally X. We sincerely apologize that the device did not meet your expectations, including concerns regarding Game Pass requirements, screen size, and overall value. We understand that you ultimately returned the unit and chose a different product instead.
Your feedback is important to us, and we will ensure it is passed along to our product and quality assurance teams for review. We regret that the ROG Xbox Ally X did not deliver the experience you anticipated, and we appreciate you taking the time to provide this input.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510034406-0010" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Great but the Price Tag
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pricey but worth it. A hundred dollars more than the original ally x
I would recommend this to a friendGreat buy for a 1st handheld
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice interface and abilty to share game libraries.
I would recommend this to a friendGood for what it is
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wasn’t happy with battery life and didn’t run my biggest preferred game. Hope fully better to come. All other aspect awesome product
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear JamesdW,
Thank you for sharing your experience with the ROG Xbox Ally X. We’re glad to hear that you found many aspects of the product to be excellent and enjoyable. We sincerely apologize, however, that the battery life and game compatibility did not meet your expectations. Your feedback is very valuable to us and will be passed along to our product team for further review.
In the FAQ guide linked below, there are some troubleshooting steps you can follow to help enhance battery performance.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510031066-0043" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Short Battery Life (Rapid Battery Drain): https://www.asus.com/support/faq/1043914/
Worst Buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is one of the worst purchases I’ve ever made. Don’t get me wrong I loved playing it but the problem is the software is so buggy that I can’t play. So what is the point it’s basically a useless brick at this point. And keep in mind I also exchanged it twice for the same issues. I have to send it in but I’m traveling right now. Lesson learned! Asus doesn’t have a quality control and they don’t care to put out an update that will fix the situation. I learned a super valuable lesson and I’ll have to send the product in when I get back home but for now I’m traveling with and absolutely useless product.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear DominicH,
Thank you for your feedback.
We do understand your disappointment and the inconvenience this may have caused. If you are experiencing stability issues with the device, check if Windows, drivers, BIOS and games are up to date. Updates for the ROG Ally are posted at: https://rog.asus.com/us/gaming-handhelds/rog-ally/rog-xbox-ally-x-2025/helpdesk_download/. Additionally, check if you are running the most current Armoury Crate utility software. The most current version is available for download at: https://www.asus.com/supportonly/armoury%20crate/helpdesk_download/. While accessing cloud games or web applications, ensure the device has access to an established router and internet service is working properly since poor and unstable internet connection will affect system stability and performance. Keeping the device always updated will maintain optimum system stability and performance. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "MyASUS" utility software or application. If this is not pre-installed on the device, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.
If you need further assistance, please email me at cl-rodel@asus.com and I would be happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Wouldn’t get because of windows
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this and returned it. It’s nothing like a pc just so you know. Well speed wise at least. I mean I have a 5080 so maybe that’s why. But settings have to be low. But the main problem is using windows in a handheld. I waited hours with updates before even playing it. I’m returning it. I mean it’s playable. But nothing like I thought it would be. I’m going to try steam os
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear BrandonT,
Thank you for sharing your experience with the ROG Xbox Ally X. We are sorry to learn that the device did not meet your expectations in terms of performance, update times, and usability compared to a desktop PC, and that you ultimately chose to return it. We sincerely apologize for any inconvenience this may have caused.
Your feedback regarding performance settings, Windows updates on a handheld device, and overall usability is very valuable. We will ensure that your comments are passed along to our product and engineering teams for further review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510034406-0026" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Bigger screen welcome
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, ok screen, why is it 7" whike everything else is 8" or above?
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear DThom,
Thank you for sharing your feedback on the ROG Xbox Ally X. We are pleased to hear that you find it to be a great product and appreciate its overall performance. However, we understand your concern regarding the 7‑inch display size, particularly in comparison to other devices that feature larger screens.
Your feedback is valuable to us, and we will ensure that it is passed along to our product development team for consideration in future designs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510031066-0047" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Steam Deck or Xbox Ally X???
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had one an returned it, nothing special. Minor improvement over the Steam Deck, but certainly not worth. Windows OS is also slow and clunkly at times. Most likely could be resolved with updates. Go get a steam deck for half the cost and you wont know the difference.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Aizen,
Thank you for sharing your experience with the ROG Xbox Ally X. We're sorry to hear it didn’t meet your expectations and that you chose to return it. We understand your concerns regarding performance, value, and the overall software experience. Your feedback is important and will be shared with our product team as we continue working to improve both hardware and software performance through future updates.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510031066-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Defective Unit?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far I was able to get into the device, download one game, play it for about an hour, then powered off for a trip. Next time trying to power it on, it gets stuck at the logo screen and cant enter bios or do anything. This is apparently a common problem, and required an RMA. Make sure you check the device after it drains completely for the first time to make sure it boots back up again before the return policy is up.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Loyal Customer ,
We certainly understand your disappointment with the Graphics Card. We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case, and I will help you to the best of my abilities. I am here to assist our customers with our products and am dedicated to bringing resolution to all issues that they may come across. Your case for reference is [N2602011693-0001] for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Anya M.
ASUS Customer Loyalty US Support
It’s okay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ergonomics are the selling point of this device. Software and fse are buggy. Screen is kinda small for text. The price point of this device forced me to look at other options which is why I landed on the Msi claw.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear BlasD,
Thank you for sharing your feedback on the ROG Xbox Ally X. We sincerely apologize for the inconvenience you experienced with the software, FSE performance, and display size. We understand how important these factors are in choosing the right device, and we regret that the product did not meet your expectations, leading you to ultimately choose another option.
Your comments are valuable and will be passed along to our product team for further review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510031066-0026" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Rog Xbox
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable to play with and quite functional.
I would recommend this to a friend