Customer Ratings & Reviews
- Model:
- RC73XA-XB_ALLYX.Z2E.24
- SKU:
- 6642253
Rating by feature
- Performance
Rating 4.7 out of 5 stars
- Storage Capacity
Rating 4.6 out of 5 stars
- Controller
Rating 4.8 out of 5 stars
Customers are saying
Customers recognize the ROG Xbox Ally X as a high-performing and portable gaming handheld, with users praising its smooth gameplay, compact size, and comfortable design. The battery life and storage capacity are also appreciated by users. However, some customers feel the screen size is too small, and a few have reported issues with game compatibility.
This summary was generated by AI based on customer reviews.
Won’t stay on unless plugged in
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s very nice but the battery went out after a couple days. Device wouldn’t stay on unless plugged in. Warranty is covering the repair but it seems it’s very delicate.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Adjasont,
Thank you for sharing your experience with the ASUS ROG Xbox Ally X. We are glad to hear that you found the device very nice. However, we are sorry to learn that the battery issue occurred after only a few days of use, and we sincerely apologize for any inconvenience this has caused. We understand that you have sent the device in for repairs, and we hope the process will be completed promptly so it can be returned to you soon. Your feedback will be passed along to our product team for further review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510031066-0034" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Refresh of a Refresh .. AVOID
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Simply put, this is a mere refresh of a refresh. This is almost exactly the ROG Ally x from 2 years ago, with little handles added. ASUS cheaped out BADLY on this 1. same EXACT screen as the original ROG ally.. what??? 2. no hall effect joysticks. 3. single usb4, competition doubles this 4. TINY pathetic 7" screen despite bulk 5. Almost zero performance gain over previous generations NOT an xbox either. just a windows handheld. Long story short, get an msi claw 8ai or a legion go 2 (or a cheap clearance previous ally i guess)
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Beau,
Thank you for your comment.
We do understand your disappointment with the ROG Xbox Ally X and the inconvenience this may have caused if it did not meet your expectations. Certainly, this ROG Xbox Ally X is not a minor refresh of the original ROG Ally from two years ago, but rather a significantly upgraded version of the ROG Ally X from 2024. While it shares the same 7-inch 120Hz screen as previous models, it features major overhauls to its chassis, battery life, memory, and connectivity. Also, it has an improve cooling system, ergonomic grip, upgraded RAM, Dual USB-C ports and equipped with the AMD Ryzen AI Z2 Extreme, which includes a neural processing unit (NPU) for upcoming AI features, such as Microsoft's Auto SR (Automatic Super Resolution), which helps boost performance. Indeed, is is not an Xbox, but it comes with a "Full Screen Experience" mode that prioritizes the Xbox library and features a dedicated Xbox button for quick access to a streamlined interface, making it feel more like a dedicated Xbox handheld.
Compare to an MSI Claw 8 AI+ and Legion Go 2, you get a better user experience with the integrated Xbox Full Screen software, improved ergonomics and controller design, and stronger performance, especially at lower power levels. Also, it offers improved power efficiency and stronger performance with the AMD Z2 Extreme chip.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Paid $1000 to be a software beta tester.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If a cockroach was a handheld gaming experience because this thing is so buggy. I am a dad with two kids under 3 and all I want to do is sit down and play some games in the limited time I have where I have it. Everytime I have picked this thing up it's been a 20 min frustration fest of updates restarts and 10 minutes of gaming before I either fall asleep or shut it down and grab my steam deck. This thing is too expensive to be this bad. I have to call out these high praise reviews. People are either being incentivized or simply don't have perspective on handheld gaming in 2025. I have owned each ROG handheld at some point and ended up reselling each. I am insane. ASUS needs to get out of the way if Microsoft is going to have a chance at making this a console like gaming experience. There's both Xbox and ASUS ways to adjust simple settings like microphone and screen brightness. It's weird. Microsoft also has limitations in how good they can make this since they essentially are just pointing to other game launchers. So this experience is only as good as those game launchers in a Microsoft windows experience. Today, this experience is just weird and not working well. I currently have a steam deck oled, legion go, and legion go s (steam OS). Each cost me much less than this ($650 max) and I would hands down recommend each of them over this device. Don't buy into the ASUS hype. This isn't a good handheld PC gaming experience and definitely is not an XBOX. On top of software issues my device creaks and cracks as I hold it. Feels cheap. In summary, don't buy this. Buy any other PC handheld on the market and preferably a steam OS device unless you need windows for your games anti-cheat.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Garret,
Thank you for sharing your feedback on the ROG Xbox Ally X. We sincerely apologize for the frustration you’ve experienced with software stability, frequent updates, and the overall build quality. We understand how important it is to have a reliable and seamless gaming experience, especially when your time is limited, and we regret that the device has not met your expectations.
Your comments are very valuable and will be passed along to our product team for further review.
To assist with troubleshooting, we recommend following the steps outlined in our FAQ guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2510021587-0029" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] How to optimize your gaming experience - https://www.asus.com/support/faq/1046445/
7” LCD screen for $1k?
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ergonomics are awesome and games run well. However, the screen is 2.5 year old tech. Its not that its not oled but the screen is just too small. 8” would have been the sweetpot. I retunred my device.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your experience with the ASUS ROG Xbox Ally X. We're pleased to hear that you found the ergonomics and gaming performance to be excellent. We regret that the screen size and technology did not meet your expectations, and we understand your decision to return the device. Your feedback is appreciated and will be passed to our product team.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510031066-0009" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Rog alley x
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It may be too soon but i was expecting something totally different, for sure more pc than console, mine came with a creek on the right handle, battlefield 6 crashes on it, honestly i tried to like it so much .
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Samuel B,
Thank you for sharing your experience with the ROG Xbox Ally X. We're sorry to hear that the device hasn’t met your expectations and that you've encountered issues such as a creaking sound on the right handle and crashes while playing Battlefield 6. We understand how frustrating these problems can be, and your feedback will be passed along to our product and quality assurance teams for review.
To help address the concerns you've raised, we recommend the following:
Battlefield 6 crashing: Please follow the steps outlined in our FAQ guide: [Windows 11/10] How to optimize your gaming experience - https://www.asus.com/support/faq/1046445/ . This includes ensuring your system firmware, drivers, and game files are fully updated and properly configured.
Creaking on the right handle: Check for any visible gaps or loose areas. If the issue continues, please reach out to our support team at https://www.asus.com/us/support/callus/ for a hardware assessment.
We stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2510031066-0006" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Not nearly as good as it should be
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's fine. The Xbox Full Screen Experience isn't nearly as good as it should be, it's literally still running windows. You'll still have to install updates and drivers from literally 4 different places.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Luther F,
Thank you for your feedback on the ROG Xbox Ally X. We're glad to hear it's working fine overall, but we're sorry the Xbox Full Screen Experience didn’t meet your expectations. We understand how important a seamless and console-like interface is for gaming. Your comments about the Windows environment and the need to install updates and drivers from multiple sources are appreciated and will be passed along to our product and software teams for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510031066-0008" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Sticky AXBY Buttons - Defective
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good performance, but AXBY buttons are loud and sticky. The A button keeps getting stuck in the down position, making it unusable for gaming. This appears to be a very common issue.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear ROGERM,
Thank you for sharing your experience with the ROG Xbox Ally X. We are sorry to hear about the issues you’ve encountered with the AXBY buttons, particularly the A button sticking and becoming unusable during gameplay. We understand how disruptive this can be, and we sincerely apologize for the inconvenience caused.
To ensure this matter is properly investigated and resolved, we recommend contacting our ASUS Support team directly at https://www.asus.com/us/support/callus/ . Our specialists will assist you with troubleshooting and determine whether the device requires repair.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2510034406-0031" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Big disappointment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Clicking,sticking buttons and creaking plastic body makes it feel like a cheap overpriced toy. Thumb sticks feel ruff around the outside limits perfect tension though. Angle of screen is backwards from direction it should angle and screen needs to be nearer to 8 inches. Wrists and thumbs ache feel like I'm getting carpal tunnel. Returned. Could have been so much better.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Mike,
Thank you for sharing your experience with the ROG Xbox Ally X. We sincerely apologize for the discomfort and quality concerns you encountered while using the device. We understand how critical comfort, build integrity, and usability are, especially for a premium gaming product.
We regret that the device did not meet your expectations and that you chose to return it. Your feedback will be passed along to our product team for further evaluation.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510034406-0003" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
A good upgrade but held back with software issues
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The system itself is well built and performance is better than the previous z1 extreme, however the new armory crate is laggy and most of the time doesnt work hopefully an update fixes it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Brandon,
We certainly understand your disappointment with the product. We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case, and I will help you to the best of my abilities. I am here to assist our customers with our products and am dedicated to bringing resolution to all issues that they may come across. Your case for reference is [N2510034235-0009] for us to better assist you. Thank you for choosing ASUS!
Best Regards,
Schottky.S
ASUS Customer Loyalty US Support
Great Power. User experience needs work.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great Power. User experience needs work. Outclassed by the Steamdeck in nearly every way except the power. Also depends on play anywhere or gamepass.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Ttothedave,
Thank you for your feedback regarding the ROG Xbox Ally X. We’re glad to hear you appreciate the device’s performance capabilities, and we sincerely apologize for the concerns you’ve experienced with the overall user experience and reliance on certain platforms. Your input is important, and we will ensure it is shared with our product team for further review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510031066-0029" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Was ok
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty solid but if youre already higher scale pc gamer idk if it will satisfy the same itch. Felt lack luster
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear ChrisC,
Thank you for sharing your experience with the ROG Xbox Ally X. We’re glad to hear that you find the product solid overall. We sincerely apologize, however, if it felt lackluster compared to higher‑end PC gaming experiences.
Please be assured that your feedback will be passed along to our product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510031066-0037" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Steep price tag for 7” screen.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I cannot justify the price tag for the overall quality and the 7” screen. The ergonomics feel good, but unfortunately the screen and quality of certain parts fell short.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Johnl,
We apologize that your experience with the ROG Xbox Ally X did not meet your expectations, particularly in terms of the price point, screen size, and the quality of certain components. While we are glad to hear that you found the ergonomics comfortable, we understand your concerns about the overall value and performance.
Your feedback is appreciated and will be passed along to our product and quality teams for further review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510031066-0020" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Sad day
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I could not get this thing to work. I downloaded the games, wouldn’t work. I had high speed internet and played online without downloading, wouldn’t work. I don’t know what the issue was but I bought this to help with anxiety and it only caused more.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear KevinG,
We are sorry to hear about the issues you've encountered with your ROG Xbox Ally X, where downloaded and online games would not run properly despite having high‑speed internet. This is not the quality of product performance we aim to provide, and we regret that your experience did not reflect our standards.
To assist with troubleshooting, we recommend following the steps outlined in our FAQ guide linked below. If the issue persists after completing these steps, please contact our support team directly at https://www.asus.com/us/support/callus/ so we can assist with further diagnostics or provide warranty service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2510034406-0027" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] How to optimize your gaming experience: https://www.asus.com/support/faq/1046445/
Good so far but had to return
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Before when choosing open box paid an excellent condition but its fair at best , tried getting the customer service to get it so i could get that price since mine was poorly inspected, i really enjoy the experience so far but sadly will be returning since the customer service didnt want to help . I had higher expectations since i bought a monitor open box and it was an actual excellent condition..
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Renocris,
Thank you for sharing your experience with the ROG Xbox Ally X. We sincerely apologize that the condition of the open-box unit did not meet your expectations and that your concerns were not adequately addressed through customer service. We regret that this led to the device being returned, particularly given your prior positive experience with another open-box purchase.
Your feedback is highly valued and will be escalated to the appropriate team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510021587-0044" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Too many bugs
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too many bugs and glitches and kinks that need to be worked out with it being such a new electronic. Price is also high for something that has the amount of issues
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Haley,
We sincerely apologize for the inconvenience you’ve experienced with your ROG Xbox Ally X. We understand that encountering bugs, glitches, and performance issues in a new device can be disappointing, especially given the premium price point. This is not the level of quality or reliability we strive to deliver, and we regret that your experience has not met expectations.
To ensure these concerns are properly addressed, we recommend contacting our support team directly at https://www.asus.com/us/support/callus/. Our specialists will be able to investigate the issues in detail and provide guidance on troubleshooting, updates, or service options.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2510034406-0030" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Screen too small, good othersise
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A little underwhelming performance wise coming from Z1E. My only major complaint is the screen size. Anything less than 8” is a deal breaker for me
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Sean,
Thank you for sharing your experience with the ROG Xbox Ally X. We apologize that the performance and screen size did not meet your expectations, especially coming from a Z1E device. We understand how important display size can be for your overall experience. Your feedback is valuable and will be shared with our product team.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510031066-0014" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Bad only good is controller
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This console isn’t powerful and it runs most game terrible
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your experience with the ROG Xbox Ally X. We sincerely apologize that the device has not met your expectations and that you’ve encountered performance issues with games running poorly. What you’ve experienced was not intentional or representative of our brand, and we regret the inconvenience this has caused.
To help improve performance, we recommend following the steps outlined in our FAQ guide linked below. If the issue persists after these steps, we recommend contacting our support team directly at https://www.asus.com/us/support/callus/ so we can assist you further.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2510031066-0042" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] How to optimize your gaming experience - https://www.asus.com/support/faq/1046445/
Its ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to set up, very pricey. Its just like a labtop. Issues with the space after a new update on it.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JenniferR,
Thank you for sharing your experience with the ROG Xbox Ally X. We sincerely apologize for the difficulties you have encountered with the setup process, the cost concerns, and the storage issues following the recent update.
Your feedback is very valuable to us, and we will ensure that it is passed along to our product team for further review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510031066-0030" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Comfortable but disappointing screen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good handheld, however, the small LCD screen will disappoint you
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Secret,
Thank you for sharing your experience with the ROG Xbox Ally X. We are glad to hear that you found it to be a good handheld device. However, we sincerely apologize that the size of the LCD screen did not meet your expectations and impacted your overall experience. Your feedback is valuable and will be passed along to our product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510031066-0040" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
I regret buying it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s not a bad system but it just has so many complications. So many updates, it crashes my games and whole system at times. I already did 2 factory resets. Also the RT button gets stuck.I promise you my Steam Deck has never given me this much trouble, it runs better and it’s easier to use. I regret spending 1,200 bucks on this Xbox ROG Ally X
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear BryC,
Thank you for sharing your experience with the ROG Xbox Ally X. We sincerely apologize for the complications you’ve encountered, including frequent updates, system crashes, and the RT button issue. We understand how frustrating this must be, especially after investing in the device, and we regret the inconvenience caused.
To assist with troubleshooting, we recommend following the steps outlined in our FAQ guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2510034406-0017" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Resolving System Error Messages or Unresponsiveness (Freeze/Black Screen/White Screen during usage) - https://www.asus.com/support/faq/1038855/