Customer Ratings & Reviews
- Model:
- RC73XA-XB_ALLYX.Z2E.24
- SKU:
- 6642253
Rating by feature
- Performance
Rating 4.7 out of 5 stars
- Storage Capacity
Rating 4.6 out of 5 stars
- Controller
Rating 4.8 out of 5 stars
Customers are saying
Customers recognize the ROG Xbox Ally X as a high-performing and portable gaming handheld, with users praising its smooth gameplay, compact size, and comfortable design. The battery life and storage capacity are also appreciated by users. However, some customers feel the screen size is too small, and a few have reported issues with game compatibility.
This summary was generated by AI based on customer reviews.
Be careful buy open box
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this as an excellent open box online, only to find out the right handle was broken, and it looked like someone had opened the device. be careful buying open box online
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear DanielP,
Thank you for sharing your experience with the ROG Xbox Ally X. We sincerely apologize for the condition in which you received your device, including the broken right handle and signs that it had been previously opened. This does not reflect the standard of service we expect our customers to receive when purchasing through authorized resellers.
Since the purchase was made through Best Buy, we kindly advise contacting their support team directly at 1-888-237-8289 to arrange an exchange or return. They will be able to assist you further with resolving this issue.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510021587-0043" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
A little disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its an open box product, they delivered it without charger, in the besbuy said it comes with 3 months of gamepass ultimate but it wasn't true.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear OscarD,
We are sorry to hear that your charger was not included in the box. We would recommend that you reach out to BestBuy support so they can provide you with more information. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Please refer to this case number ( N2510034406-0014) for us to better assist you.
Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
Be ready for a neck problem
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review., but just be ready for neck problems . I couldn’t move my neck for like two weeks. It’s very heavy
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear ZummalA,
Thank you for your comment.
We do understand your disappointment with the ROG Ally and the inconvenience this may have caused if it's heavy and did strain your neck. That is a harsh reality for many handheld gamers. Weighing in at about 715 g (1.58 lbs), the ASUS ROG Ally X is noticeably heavier than a standard Nintendo Switch, and holding that weight with your arms outstretched for extended gaming sessions is a quick recipe for "gamer's neck" and shoulder strain. To avoid a repeat of that pain, consider these ergonomic adjustments for your gaming setup, rest and elevate, take necessary breaks, play it docked and explore display glasses.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Ehhhh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not great not terrible. definitely not worth the price
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Nick,
Thank you for sharing your feedback on the ROG Xbox Ally X. We sincerely apologize that the product did not meet your expectations and that its overall performance and value did not align with what you anticipated. We understand how important it is for a gaming device to deliver both quality and reliability, and we regret any disappointment this has caused.
Your comments regarding product performance and pricing are highly valuable, and we will ensure they are forwarded to our product development team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510034406-0022" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Terrible Service from everyone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Item was never delivered. Shipping company OnTrac updated as out for delivery on Friday morning and didn’t update all weekend. Followed up on Monday to figure out where my package was and they ran an investigation, was told Tuesday that the result of the investigation was that they delivered my item and it is now Best Buy’s problem. Now my day 1 $1,000 preorder is being predicted to be available 2-months later.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JakeP,
Thank you for reaching out and sharing your experience with the ROG Xbox Ally X order. We sincerely apologize for the inconvenience caused by the delivery delay and understand how disappointing this situation must be.
As the order was placed through Best Buy and fulfilled by their shipping partner, we recommend contacting Best Buy directly to further investigate the matter. Their support team will be able to assist you with your order status and provide the appropriate next steps.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510021587-0005" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Empty box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m sure the rog ally x is a great product. However I wouldn’t know as I received an empty box upon arrival. Best Buy packages these things in next to nothing so of course fedex or a warehouse employee will take it. I did get a refund and I’m pretty sure it was FedEx as I seen the driver on my camera running away in a hoodie trying to hide his face. Either way I got a empty box
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Thomas L,
Thank you for reaching out to us regarding your ROG Xbox Ally X. We sincerely apologize for the experience you had receiving an empty box upon delivery. We understand how frustrating this must have been, even though you were able to secure a refund through Best Buy.
While ASUS does not control retailer packaging or shipping practices, we truly value your feedback and will ensure that your comments are passed along to the appropriate teams.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510021587-0022" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Over priced and cheap quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The console make a rattling noise while in hand or any type of movement, feels super cheap and for 1000$ definitely not worth the price
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Trvly,
Thank you for sharing your experience with the ROG Xbox Ally X. While we appreciate that the console is functioning, we sincerely apologize for the rattling noise you’ve encountered during use and the disappointment it has caused, particularly given the premium price point. This is not the level of quality and craftsmanship we strive to deliver, and we regret that your experience did not reflect our standards.
To further investigate the issue, we kindly advise contacting our support team directly at https://www.asus.com/us/support/callus/. Our specialists will be able to review the situation in detail and assist you with the most effective solution.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2510021587-0047" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Bad qc at launch dead pixels in screen
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i had to return mine one day after receiving form preorder on October 16th had a dead pixel in the screen i would have hoped best buy would honor my preorder and try to fast track shipping since i cant do anything about manufacture defects, no i was at the end of the list so i just returned it bad qc at ASUS and should have been 200 dollars cheaper at launch
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear NICHOLASP,
Thank you for sharing your experience with the ROG Xbox Ally X. We sincerely apologize for the inconvenience caused by the dead pixel issue and the challenges you faced with the return process. We understand how disappointing it must have been to encounter a defect so soon after receiving your preorder, and we regret that this impacted your experience.
While we’re glad Best Buy was able to assist with the return, we recognize your concerns regarding product quality, pricing, and preorder fulfillment. Please be assured that your feedback will be shared with our internal teams for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510021587-0018" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Good product bad support
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The device itself is amazing. I got it on release played it for 3 weeks loving it. Then I noticed a dead pixel.Sent it off to geek squad for repair and they broke the fan during repairs. It's now been a month wait with no Eta on when they can get a fan replacement and refusal to give a replacement device.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear ZackD,
Thank you for your comment.
We do understand your dissatisfaction with the quality of your recent customer service experience and the inconvenience this may have caused if you haven't received your product from repair after sending it a month ago. We do value our customers and take the negative customer service experience very seriously. This is not the quality of service expected from ASUS. We stand behind our product and continuously strive to improve our approach and processes to achieve customer service excellence. If you haven't received the ROG Xxbox Ally X from repair and need further assistance, please email me at cl-rodel@asus.com and I will be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Horrible customer service, false advertising
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Device fine, but horrible customer service. Device advertised with Game Pass but they denied me Game Pass benefits, a $60 value that negated the price difference from new and used. Bad value, bad service. Won’t buy from Best Buy again.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear SeanG,
Thank you for sharing your experience with the ROG Xbox Ally X. We sincerely apologize for the inconvenience you faced regarding the Game Pass benefits and the challenges with customer service. We understand how frustrating it is when expectations are not met, especially with promotional offers that influence purchasing decisions.
While ASUS does not handle direct sales or refunds for purchases made through Best Buy, we will ensure your feedback regarding both the product experience and customer service concerns is forwarded to the appropriate teams for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510021587-0037" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Not a good purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very unhappy with this. Do not purchase it. Have had nothing but issues with it
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear OPIE,
Thank you for sharing your experience with the ROG Xbox Ally X. We’re very sorry to hear that you’ve encountered ongoing issues and that the device has not met your expectations. This is not the level of quality we strive to deliver, and we sincerely regret the inconvenience it has caused.
To ensure the matter is properly investigated and to explore available support options, we recommend contacting our ASUS Support team directly at https://www.asus.com/us/support/callus/. Our specialists will review the situation in detail and provide guidance on the best next steps.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2510021587-0049" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Interesting product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Y button was stuck I didn’t even have it for a day and I returned it Sick system but idk how I feel about that. Best Buy wanted to hold 1100 for another month til the next shipment came…
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear RaymundoZ,
Thank you for your comment.
We certainly understand your disappointment with the ROG Xbox Alll X and the inconvenience this may have caused if the Y button was stuck. All ASUS products undergo intensive quality control testing and inspections, and are built to last, and are built to last. The Y button being stuck is a random problem. We recommend you send the product in for service so this may be resolved immediately. An RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/. If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Broken
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very upset with this , 1st time buying hand held and it froze on the 1st screen tried everything!!! And couldn’t do anything I returned to best buy , geek squad couldnt figure it out i tried every reset i could and nothing .
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Johnnbravo1986,
Thank you for sharing your experience with the ROG Xbox Ally X. We sincerely regret the difficulties you encountered, particularly with the device freezing on the initial screen despite multiple reset attempts and assistance from Geek Squad. We understand how disappointing this must have been, especially as it was your first handheld purchase. Your feedback is very important to us and will be forwarded to our product team for review.
If you still have the unit, we recommend following the steps outlined in the ASUS FAQ linked below. This guide provides detailed instructions that may help resolve the issue. Should the problem persist, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2510021587-0026" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Resolving System Error Messages or Unresponsiveness (Freeze/Black Screen/White Screen during usage) - https://www.asus.com/support/faq/1038855/
Dilivery was horrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Package arived with pressure damage on the screen, and the controller sounded as if somthing broke inside of side of it. The price is horrible and dilivery was horrible. PLEASE BUY ELSEWHERE
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear GoodSirReveiws,
Thank you for sharing your experience with the ROG Xbox Ally X. We sincerely apologize for the condition in which your package arrived and for the difficulties you encountered with both the product and delivery. We understand how disappointing this must have been.
As the purchase was made through Best Buy, we kindly recommend contacting their customer support team to arrange an exchange or return. Your feedback is important to us, and we will ensure it is passed along to the appropriate teams for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510021587-0020" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Not worth 1k, just get steam deck
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So i try upgrade the storage and it wouldn't load up the cloud save and the performance is extr and downgrade its like playing the original xbox when your play fortnite, it drains the battery 2x faster than steam deck
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Gilbert G,
Thank you for sharing your experience with the ROG Xbox Ally X. We sincerely apologize for the difficulties you encountered after upgrading the storage, including cloud save loading issues, performance degradation, and faster battery drain. What you've experienced was not intentional or representative of our brand.
To address the problems described, we recommend updating the BIOS. Before starting the update, please back up any important data, as the process may reset your current settings, applications, or files. Ensure that the device remains plugged in until the update is completed. Detailed instructions are available in the FAQ guide linked below.
If the issue persists after completing the update, we recommend contacting our support team at https://www.asus.com/us/support/callus/ to further investigate the issue or arrange repairs if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2510021587-0038" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
How to update BIOS in Windows - https://www.asus.com/support/faq/1008276/
- Pros mentioned:Overall performance, Screen quality
This is it! King of Handheld Gaming!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Before I begin, I need to clarify something. ASUS and XBOX have been advertising this handheld as an XBOX, and you need to know that it is NOT an XBOX. I’m not sure why they have been marketing this handheld as an XBOX which is giving everyone false expectations. This is still 100% A Windows machine with very tight XBOX integration. If you can get past that then you’re going to love this handheld. Let’s begin, So, once you hold this thing you immediately realize how special this device is. The XBOX grips just feel like they mold perfectly to your hands. You turn the device on, and the beautiful 7-inch screen greets you with an ROG and XBOX Logo and then boots immediately into a custom XBOX Full-Screen user interface which is designed to make the device feel like an XBOX console, and in that aspect they have succeeded. The new interface is designed to only boot up certain Windows background processes that are needed to play games. The idea is to improve performance and deliver exceptional experience. I really do like this as it simplifies the entire process of turning on the machine and jumping right into your games. If you need to you can swipe up on the screen and tap “Windows desktop” to boot up the rest of the operating system. That brings your right to the desktop experience you are used to if you’re a windows user. I personally always do this so I can play music via Spotify and read emails in between gaming. This to me makes the device much more useful. It’s not just a gaming system, it’s a full-blown PC in a handheld form factor and I LOVE that! With all of that said let’s dive into all the features this handheld offers. Screen: The handheld comes with a 7-inch 1080p IPS display that is capable of a 120Hz refresh rate. This display has excellent color reproduction and fluid motion. It’s worth also noting that this is NOT an OLED display, however to me it’s not a dealbreaker at all. It performs very well both in game and for day-to-day tasks in windows. Speakers: The speakers on this device are first class! With the volume at 40% the audio reproduction for a device this small is stunning. Vocals are clear and bright, the mids are center and present, there’s even a nice little thump when playing something with bass. I don’t know how they put such amazing speakers in this thing, but they worked some ASUS magic in the audio department. Build: This device is solid. As I mentioned earlier, the Xbox grips just feel like they contour perfectly to your hands which makes the device feel SUPER comfortable to hold and for extended gaming sessions. Everything is solid feeling. There are no creaks or flexing that occur when handling the device. All of the buttons feel top notch and the triggers are buttery smooth. The joysticks feel exactly like those you would find on an XBOX controller. All in all, I give this device a 10 out of 10 for build quality. Battery: The XBOX Ally X has an 80Wh battery which provides me with about 2 -3 hours of battery life when gaming. I normally play in performance mode which is the middle setting that gives you an excellent gaming experience while not burning through battery life. If you’re playing a less demanding game on this setting you could most likely double that number if not more. Fans: The cooling system on this device works well. If you’re in a quiet setting you can hear the fans going, but they are very quiet and efficient. The fans do their job and keep the handheld nice and cool. Compatibility: For gaming, XBOX is front and center, however you can install Steam, Epic, EA, Battlenet, and more. Because this handheld is a Windows PC at heart, you are free to use whichever gaming service you choose. This goes back to what I was saying about the device being a windows machine isn’t a bad thing at all. Connectivity: USB-C X 2 is standard on this handheld, and you get two (2) ports! Some will say that instead of both being on the top of the unit, they prefer that one on the top and one on the bottom. I don’t really have a preference about this, I’m just glad we have two (2) ports. Theres also a MicroSD slot, Wi-Fi 6E and Bluetooth support. I regularly pair my Bluetooth headphones with my handheld to listen to music while I’m gaming. It all just works so well. Gaming: I like to play COD on my XBOX Ally X. I usually have all settings on high and get about 70-80fps which provides me with a fast, smooth and fluid experience. All the controls are super responsive and playing on this handheld your do not feel as if your giving up anything compared to playing on a console or PC. I can now play while sitting on my couch or on the go, and that alone is worth so much. Customization: With Armory Crate you can fully customize the GPU and CPU performance as well as various other settings. I personally turn off the lights when the device is sleeping or else they will fade in/ fade out and I’m just not a fan. Within the app you can perform calibration of the controller, sync your lighting with AURA, change and manually adjust the color and pattern of the RGB lights around the joysticks, view and perform system updates and more. It’s a good hub that if you wish, allows you to customize the device even further. Conclusion: I just want to say thank you to ASUS and XBOX for coming together and making this great device. I’m thoroughly enjoying every minute I spend with it and can’t wait to see what’s next from either company! If you’re thinking about this device, just grab one. Once you understand how the device works, I think you will appreciate and enjoy the ROG XBOX Ally X the same way I do!
I would recommend this to a friend Rog rocks, BB sucks
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was awesome for the 2 days i got to use it, had a bad battery and best buy nor asis was any help, had to send it back and am waiting a month for a new one... insane for a $1000 device.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear JeremyMoneygold,
Thank you for your comment.
We do understand your dissatisfaction with the quality of the product and your recent customer service experience, and the inconvenience this may have caused. All products undergo intensive quality control testing and inspections, and are built to last, issues you experienced with the laptop are random. If the battery is faulty, we recommend you send the product in for service to determine if this is a hardware issue so this may be resolved immediately. An RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/.
We do value our customers and take the negative customer service experience very seriously. This is not the quality of service expected from ASUS. We stand behind our product and continuously strive to improve our approach and processes to achieve customer service excellence. If you need further assistance with the warranty service for the product, please email me at cl-rodel@asus.com and I will be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Arrived with non fuctioning touch screen.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It arrived witha non functional touch screen. 1000 dollar paper weight. Contacted support and have to wait until december to get a replacement. Will review the hopefully working model when it arrives in december.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear User113681,
Thank you for sharing your experience with the ROG Xbox Ally X. We sincerely apologize for the inconvenience caused by the non-functional touchscreen and the delay in receiving a replacement. We understand how disappointing this must be, especially when investing in a premium device. As the unit was purchased through Best Buy, we recommend continuing to work with their support team regarding the replacement process.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510021587-0014" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Failed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had it 5 months and it won't turn on or charge
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JakeS,
Thank you for reaching out.
We do understand your disappointment and the inconvenience this may have caused if the ROG Xbox Ally will not boot up or power on after five months of usage. To resolve this issue, do the following. Try to do a power cycle by pressing and holding down the power button to shut it down completely, then power on. If the problem persists, try to connect the device to another working power source or AC outlet. If it powers on but stays on black screen after at least 10 minutes, repeat the power cycle process again. If the device is applying updates in the System Registry, it will black screen temporarily until the update is applied successfully. Additionally, try to disconnect the power cable and let the unit drain for 24 hours to clear the memory. This will reset the hardware to default settings. After doing this, please reconnect your AC adapter, do not power on the device until the battery is charged. If you need further assistance, please email me at cl-rodel@asus.com and I will be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Do not get this device! Get a steam deck!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely terrible for gaming! Overheats and the gpu is terribly optimised!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Joshua,
Thank you for sharing your feedback on the ROG Xbox Ally X. We sincerely apologize for the difficulties you’ve experienced with overheating and GPU optimization, as we understand how critical stable performance is for gaming.
To help address these concerns, we recommend following the steps outlined in our FAQ guide linked below. If the issue persists after completing these steps, please contact our support team directly at https://www.asus.com/us/support/callus/ so we can assist with further diagnostics or provide warranty service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2510021587-0045" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Overheating and Fan issues: https://www.asus.com/support/faq/1015064/