Customer Ratings & Reviews
- Model:
- RC73XA-XB_ALLYX.Z2E.24
- SKU:
- 6642253
Rating by feature
- Performance
Rating 4.7 out of 5 stars
- Storage Capacity
Rating 4.6 out of 5 stars
- Controller
Rating 4.8 out of 5 stars
Customers are saying
Customers recognize the ROG Xbox Ally X as a high-performing and portable gaming handheld, with users praising its smooth gameplay, compact size, and comfortable design. The battery life and storage capacity are also appreciated by users. However, some customers feel the screen size is too small, and a few have reported issues with game compatibility.
This summary was generated by AI based on customer reviews.
Do not get this device! Get a steam deck!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely terrible for gaming! Overheats and the gpu is terribly optimised!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Joshua,
Thank you for sharing your feedback on the ROG Xbox Ally X. We sincerely apologize for the difficulties you’ve experienced with overheating and GPU optimization, as we understand how critical stable performance is for gaming.
To help address these concerns, we recommend following the steps outlined in our FAQ guide linked below. If the issue persists after completing these steps, please contact our support team directly at https://www.asus.com/us/support/callus/ so we can assist with further diagnostics or provide warranty service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2510021587-0045" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Overheating and Fan issues: https://www.asus.com/support/faq/1015064/
Just another useless Pc
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awful, freezes, confusing, do not buy this. Stick with your xbox
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Anonymous,
Thank you for sharing your experience with the ROG Xbox Ally X. We sincerely apologize for the frustration you’ve encountered with freezing, confusing performance, and overall usability. This is not the quality of product performance we aim to provide, and we regret that your experience did not reflect our standards.
To assist with troubleshooting, we recommend following the steps outlined in our FAQ guide linked below. If the issue persists after completing these steps, please contact our support team directly at https://www.asus.com/us/support/callus/ so we can assist with further diagnostics or provide warranty service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2510021587-0046" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Resolving System Error Messages or Unresponsiveness (Freeze/Black Screen/White Screen during usage): https://www.asus.com/support/faq/1038855/
- Pros mentioned:Overall performance, Screen quality
Excellent PC Handheld, Xbox Tweaks Needed
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Quick version - This is a windows PC handheld with excellent, well refined hardware, and an Xbox front-end experience that works well once set up. It’s likely to be tweaked and improved over time. If you go into it hoping for a “Xbox Console” type of experience, it will be frustrating. If you go into it as a sort of “ROG Ally 2”, you’ll be satisfied with the great ergonomics, good performance, and good battery life. I’ve been a PC gamer for 15+ years, and I’ve owned several consoles too to supplement the PC, for exclusive games, or for low friction TV gaming. I’ve also used many PC handhelds. The device comes in a nice box with the power adapter. It does not include a case, which is a sad omission - the first party case costs $70 extra. I wish it was included, or maybe a 30-40 dollar add-on instead of $70. As I unboxed it, I was interested to check out the ergonomics with the grips and triggers. It all feels excellent. The grips feel good, the triggers are comfortable, and everything feels extremely well made and refined. The D-Pad also feels great. The 7” screen, while the same as previous ROG ally’s, is a great screen. It gets bright, and the 1080p resolution gives it a nice high pixel density without being total overkill. The 120hz refresh rate is also great and comes into play well in games like Halo. When you power on the Xbox Ally, you have to go through the standard windows setup. It then takes you into the new Xbox Full Screen experience. You will want to switch to the windows desktop and update the device in 4 places - Windows Update, Armory Crate, MyAsus, and the Microsoft Store. It’ll take several reboots and you’ll want to check the apps again after the reboots to make sure it “found” all the updates. If you’re a PC gamer, you get that. You’re used to it, and consider it just a normal part of the windows OS. But if you were hoping for a more streamlined experience like a console, you’ll just be frustrated. I hope, after a bit more work, that Microsoft can streamline this experience in a couple of ways. 1 - the windows setup itself could “feel” more like an xbox console. 2 - all of the updates for the device could take place solely inside of the xbox fullscreen experience. That, coupled with the full compatibility and capability of windows, would be an excellent experience. The Xbox full screen experience itself is actually quite cool. The system boots into it, and there’s no windows desktop. When you hold the xbox button, it goes into an app switcher which also works well. It is also from here you can open the full windows desktop. There’s a dedicated library button which you might accidentally press but I got used to it. Steam is pre-installed as part of the “apps” on the xbox full screen experience, and it launches directly into big picture mode. This is great, as many PC gamers have a large library of steam games, and I spend a lot of time just browsing my steam library and the steam store, and with this device that’s really easy to do. There’s also an Asus button that launches the overlay of armory crate. Here you can change the power modes and other settings. People with PC handheld experience will be right at home here, and the refinements Asus has made to this over the years are excellent. Game performance is great. Older games are great, and many recent games too. Battlefield 6, which runs great, unfortunately crashes after about 15 minutes, but I expect that’ll be fixed real soon with a graphics driver update. The device is super refined - the fans are quiet, temperatures appear to be good, and on lower power games like stardew valley, power draw is super low. I’m not going to delve into exact metrics for game performance, there’s much information already available online, but I can say this is certainly faster than the Z1 Extreme chip but not by a wide margin. It definitely performs better at lower power settings like the 13 and 17w modes. By adjusting game settings, you can expect decent to great performance in almost any game. I played several hours of games over a few days, a wide variety of games from Stardew valley and Persona 5, to Stellar Blade and Battlefield, and was impressed. It even runs oblivion remastered pretty well, which is a tough game to run. It’s not going to compete with a desktop PC with high end hardware, but that’s not the point. Other notes - The speakers are really good for a handheld. Very loud and clear, probably the best I’ve heard in any PC handheld. The integration between touch screen and controller use works really well too. The rumble and trigger rumble is really good too. In a game like Halo Master Chief Collection, the combination of the good speakers and good rumble really enhances the gameplay. As far as the price goes, for a premium PC handheld, it’s basically in line with expectations. But as an “xbox” product, it’s not priced in a traditional sense with expected software sales to help subsidize the device, so it appears very expensive in a console landscape. But I’d argue that this isn’t really a console, it’s a PC handheld that helps bring forth a new Xbox platform that is more of a PC hybrid device. Overall this is a good device. It has great, even excellent hardware, and the software side is a decent start with the xbox fullscreen experience, but I hope they refine it even further to streamline the setup. I expect they will - rumors point to a xbox future of PC/console hybrid type of devices, so further refinements to the windows side of things are an exciting prospect for all PC gamers. The only other improvements I’d like to see is a 2TB SSD installed as standard and the $70 case included with it. Pros - Performance, ergonomics, good start with xbox fullscreen experience in windows. Great speakers, good screen, performance improvements, big battery. Probably my favorite PC handheld hardware. Cons - Hoping for more refinement to windows as there is still not enough of a “console feel”. Would like to see the case and a 2TB ssd included. Absolutely a recommended device for a person looking for a PC gaming handheld.
I would recommend this to a friend XBOX Ally
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The XBOX Ally X is an okay device definitely thinking about getting the steam deck due to glitching
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear CharleeT,
Thank you for sharing your experience with the ROG Xbox Ally X. We are pleased to know that you find the device to be okay, but we sincerely apologize for the inconvenience caused by the glitching you’ve encountered.
To assist with troubleshooting, we recommend following the steps outlined in our FAQ guide linked below. If the issue persists after completing these steps, please contact our support team directly at https://www.asus.com/us/support/callus/ so we can assist with further diagnostics or provide warranty service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2510021587-0041" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Resolving System Error Messages or Unresponsiveness (Freeze/Black Screen/White Screen during usage): https://www.asus.com/support/faq/1038855/
- Pros mentioned:Overall performance, Screen quality
ROG Xbox Ally X is a Beast!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The ASUS ROG Ally X is a beast! I got this handheld thinking it was like the Switch version of Xbox. It was very surprising to find out that it's pretty much a handheld gaming PC. There are a couple different interfaces you can use like Xbox console or Steam but you can also just have Windows 11. This opens up a lot of options that you can use this device for. It also makes it a little more complicated to use. For example I spent a lot of time pulling updates for the various game overlays and just base Windows. Some of these were important firmware drops that were tucked away. I think if they had developed something that gave you a one stop shop for you to keep everything up to date it would be a lot better. This is heavy duty enough to have a big fan running to keep it cool. The sound is really good for a handheld. The 7” screen looked big, bright, and crisp. I downloaded and played Halo Infinite through the Xbox app to try out a shooter and even on the small screen it wasn't too bad. It seemed very responsive and I didn't notice any lag. A racing game seemed like a good idea. Since I own Forza Horizon 5 I used remote play from the console. This played pretty well too for coming from the console. I downloaded Battlenet and tried Hearthstone, Diablo Immortal, and Diablo 3. Hearthstone was just a touch screen game and that went well and looked good. Diablo Immortal worked good since it's designed to be mobile anyways. Diablo 3 did not work due to it not being configured for a controller. I don't have very many Steam games but I was able to launch some. You have to look for the ones that work with a controller though. I had the most success when I activated Game Pass. This allowed for a lot more games to be played from the device since most of my owned games are hard disc and wouldn't port to the Ally X. I played Jurassic World Evolution 2 easily from Game Pass. With the 1 TB of space there's plenty of room to have a lot of games. With all the game play the only things I noted were that you need to make sure the PC games support controllers, not all Xbox games are play anywhere, and that the controls feel basic. I like having higher end pro buttons and triggers. The battery life is good enough, I didn't put on any eco settings and I thought I got enough play out of it. I thought it was ergonomic enough and light enough to not fatigue my hands. Games loaded fast but I had troubles figuring out how to exit out. Often I just got into Windows mode and hard closed them. My biggest issue with this product is that the included stand is just glorified cardboard. With how impressive everything else is with it, I would have expected a sturdy powered charging stand. I'm hoping something aftermarket comes out for that. Overall I would recommend this for a serious gamer. It was definitely fun but there's a lot of complexity with operating it and I don't trust my young children playing games on it. You get a lot of power in a tiny package. If you already have a gaming laptop for mobility or most your Xbox games are on disc you might think twice about how useful this is to you.
I would recommend this to a friend Poor delivery service
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn’t actually receive the package and it was pirated by the delivery service. I wouldn’t recommend it because of the delivery service.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear ArthurM,
Thank you for sharing your experience with the ROG Xbox Ally X. We sincerely apologize that you did not receive your package and for the frustration caused by the delivery service. We understand how disappointing this situation must be.
While ASUS does not handle direct sales or refunds for purchases made through Best Buy, we recommend contacting their customer service team to further investigate the issue and assist you with a resolution.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510021587-0034" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Feels cheap
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything about this product feels really cheap..
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear FeelsCheap,
We acknowledge and value your feedback regarding the product's perceived quality. Your comments will be directly conveyed to our product development teams for continuous improvement. To help us better understand and address your concerns, please provide specific details on what aspects contribute to the impression of 'cheapness.' For prompt answers and resolutions to any product issues, please contact me at customerloyalty@asus.com. Kindly include a link to this post for reference.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
Stopped working after a week
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sadly had to return it a week after obtaining it because it would not turn on anymore
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear EdwardJ,
Thank you for sharing your experience with the ROG Xbox Ally X. We sincerely apologize that you had to return the device so soon after purchase due to it no longer powering on. We understand how disappointing this must have been, especially with a brand‑new product, and we regret the inconvenience this has caused.
Please be assured that your feedback will be passed along to our product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510021587-0039" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Crashing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Crashes a lot I’m not sure why ?called asus no help
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Papichulo2327,
Thank you for sharing your experience with the ROG Xbox Ally X. We sincerely apologize for the crashes you’ve been experiencing and for the lack of support you received when reaching out previously.
To help troubleshoot the issue, we recommend following the steps outlined in our FAQ guide linked below. If the issue continues, please email us at customerloyalty@asus.com and include the case number "N2510034406-0013" as a reference so that we can investigate this issue further. We know that maintaining a functioning unit is an urgent matter, and we are committed to helping you.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Resolving System Error Messages or Unresponsiveness (Freeze/Black Screen/White Screen during usage) - https://www.asus.com/support/faq/1038855/
No what I thought it would be
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to use, difficult to debug. Good looking device but not the most user friendly to set up.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear BranM,
Thank you for sharing your experience with the ROG Xbox Ally X. We sincerely apologize for the difficulties you’ve encountered with setup and usability. We understand how important a smooth and user‑friendly experience is, and we regret that this has caused frustration.
For guidance on setup and troubleshooting, we recommend referring to the ROG Xbox Ally X User Manual linked below, which provides step‑by‑step instructions and detailed information to help you get the most out of your device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510021587-0033" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
ROG Xbox Ally X User Manual - https://rog.asus.com/gaming-handhelds/rog-ally/rog-xbox-ally-x-2025/helpdesk_manual/
Terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had this for two days and returned it. It kept freezing up, the touchscreen would stop working constantly and I would have to restart the device to get it to work again.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear TimboSlice,
Thank you for sharing your experience with the ROG Xbox Ally X. We regret to hear that you encountered system instability and touchscreen responsiveness issues during your time with the device. We understand how disruptive these problems can be and appreciate you taking the time to provide detailed feedback.
Since the unit has already been returned, we will ensure your comments are forwarded to our product development team for further evaluation.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510021587-0012" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Defective
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Right trigger arrived broken where completely FPS games unplayable!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Rickstar,
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience caused by the defective right trigger on your ROG Xbox Ally X. We understand how critical this component is to your gaming experience, and we regret that the device did not arrive in proper working condition.
If you are still within the return or exchange window, we recommend contacting the original place of purchase to arrange a replacement or return.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510021587-0007" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Dont buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cant even play ghost of tsushima. Keeps crashing. Ive changed the settings but still doesnt work.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear AggH,
Thank you for sharing your feedback on the ROG Xbox Ally X. We sincerely apologize for the issue you are experiencing with Ghost of Tsushima crashing despite adjusting the settings. We understand how frustrating it can be when a game does not run as expected on new hardware.
To assist with troubleshooting, we recommend the following steps in the FAQ guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2510021587-0028" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] How to optimize your gaming experience - https://www.asus.com/support/faq/1046445/
[Windows 11/10] Troubleshooting - Resolving System Error Messages or Unresponsiveness (Freeze/Black Screen/White Screen during usage) - https://www.asus.com/us/support/faq/1038855/
Worst experience ever
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I already posted a review and the company didn’t respond in kind the way they should have.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JosephF,
We sincerely apologize for the lack of response regarding your product. At ASUS, we are committed to delivering quality, and every product undergoes rigorous testing to meet the highest standards. The difficulties you’ve experienced were not intentional, and we want to make this right.
To assist you promptly, please provide us with your case number and a description of the issue so we can thoroughly investigate and work toward a resolution. You may contact us via email at customerloyalty@asus.com, and kindly include a link to this review for reference.
For your convenience, here is your case number: N2601014010-0003.
Your feedback is invaluable it helps us continuously improve our support channels and deliver better service. Thank you for choosing ASUS.
Best regards,
Schottky
ASUS Customer Loyalty US Support
False advertising
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.50 bucks off for open box but they won’t give you the 3 month Xbox with it lol so you lose 60 dollar value and a used device
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear DakotahB,
We regret to learn that you received a product that does not meet up with the specification as advertised. We kindly suggest that you contact best buy Support for further assistance. Upon reviewing this matter,
At ASUS, we take pride in our products and are committed to continuously refining our processes and strategies to achieve excellence in customer service. For additional information or assistance, please email us at customerloyalty@asus.com. Kindly include the link to this review for reference. We assure you that we will do our utmost to resolve your case swiftly. Your feedback is invaluable as it aids in enhancing ASUS support channels.
Please use this case number (N2510021587-0031) for us to serve you better. We appreciate your choice of ASUS!
Best Regards,
Schottky
ASUS Customer Loyalty US Support
Charging
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I already had to return it for it not charging, ive charged this one time
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear CadieL,
Thank you for your comment.
We certainly understand your disappointment with this device and the inconvenience if it stop charging. To resolve this, ensure the device is connected to a working power source or AC outlet. If the battery was fully-drained, allow the battery to charge and do not power on the unit. Please repeat this process a couple of times. If you need further assistance with the device or other ASUS products, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
SUCKS!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It SUCKS, freezes all the time and you guys won’t return it!!!
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Mark D,
Thank you for reaching out to us regarding your ROG Xbox Ally X. We sincerely apologize for the frustration you’ve experienced with freezing issues and the difficulty you’ve had with the return process.
To improve performance and stability, we recommend reviewing the steps in our system troubleshooting guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2510021587-0021" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Resolving System Error Messages or Unresponsiveness (Freeze/Black Screen/White Screen during usage) - https://www.asus.com/support/faq/1038855/
Buyers Remorse
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not that great, too small for an Xbox game, too expensive, it's a super, tiny, mini PC, save your money and buy a proper laptop
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear RogerD4T,
Thank you for your comment.
We do understand your disappointment with the ROG Xbox Ally X and the inconvenience this may have caused if it did not meet your expectations. The ROG Xbox Ally X is considered a great device for Xbox gaming due to its powerful hardware, improved ergonomics, and optimized Xbox experience, especially its integration with Game Pass and the Xbox Full Screen Experience, which provides a more console-like interface. While its price tag is high, the improved performance, longer battery life, and features like swappable storage make it a premium, powerful, and user-friendly handheld PC for dedicated gamers. Additionally, It uses the AMD Ryzen Z1 Extreme processor, which delivers impressive performance for demanding AAA titles, often playable at high frame rates.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
I do not recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everytime I wanted to play a game it had to update
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JustinL,
Thank you for sharing your experience with the ROG Xbox Ally X. We apologize for the inconvenience caused by frequent game updates when launching titles. We understand how frustrating it can be when updates interrupt your gameplay.
To help reduce update frequency and improve your experience, we recommend reviewing the steps in the FAQ guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2510021587-0011" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] How to optimize your gaming experience - https://www.asus.com/support/faq/1046445/
Still waiting
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have yet to receive my order so I can't justify a good review
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Hank,
Thank you for sharing your concern regarding the ROG Xbox Ally X. We sincerely apologize for the delay in receiving your order and understand how disappointing this can be.
As the purchase was made through Best Buy, we recommend contacting their customer support directly at 1-888-237-8289 for assistance with your order status. They will be best equipped to investigate and help resolve the issue.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510021587-0013" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support