Customer Ratings & Reviews
- Model:
- RC73XA-XB_ALLYX.Z2E.24
- SKU:
- 6642253
Rating by feature
- Performance
Rating 4.7 out of 5 stars
- Storage Capacity
Rating 4.6 out of 5 stars
- Controller
Rating 4.8 out of 5 stars
Customers are saying
Customers recognize the ROG Xbox Ally X as a high-performing and portable gaming handheld, with users praising its smooth gameplay, compact size, and comfortable design. The battery life and storage capacity are also appreciated by users. However, some customers feel the screen size is too small, and a few have reported issues with game compatibility.
This summary was generated by AI based on customer reviews.
Returned: Has its ups and downs.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s not an Xbox console is a handheld PC. What that ended up boiling down to: couldn't play the same season on this and my Xbox for new EA games. Worked on old games like madden 2025 via Xbox cloud gaming but that doesn’t exist for 2026. A lot of the games depend on cloud gaming which meant I was downloading a 20 year old game to play offline which I could do with a much less expensive handheld. Let me know when they deliver a cohesive user experience across Xbox console, handheld, cloud gaming, and offline mode.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear BrianA,
Thank you for sharing your experience with the ROG Xbox Ally X. We sincerely apologize for the difficulties you encountered with game compatibility and the lack of a cohesive experience when trying to play newer EA titles. We understand how important it is to have a consistent and reliable gaming experience, and we regret that these challenges led to you returning the device.
Your feedback is very valuable, and we will ensure it is passed along to our product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510031066-0038" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Rog xbox x
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing compares only flaw is they could of used a oled but thats nit picking. Top of the line
I would recommend this to a friendRoc Xbox
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is an awesome unit with computer features. I would recommend
I would recommend this to a friendROG XBOX
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Like it! Like! Like! Like everything about this Handheld
I would recommend this to a friendXbox ally x
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Delivered 2 days earlier before scheduled date
I would recommend this to a friendGreat product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Could be priced a bit better but overall great product
I would recommend this to a friendJunk box
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Waste of a lot of money ... all games on steam don't work with the built in controller some games require a mouse, the games i have on my xbox that i sadly thought i would be able to play on here...i actually can but I'll have to pay to play them, the xbox elite controller works on here when it wants to, and then only works for some games and don't even think about trying to remap tune buttons it throws the whole systems out of orbit I'm returning this junk box and getting another xbox.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Blackfriday,
Thank you for sharing your experience with the ROG Xbox Ally X. We sincerely apologize for the difficulties you encountered, including issues with Steam game compatibility, controller functionality, and the challenges with remapping buttons. We regret the frustration this has caused and understand your decision to return the device.
Your feedback is important and will be passed along to our product team for further evaluation.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510021587-0035" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Expensive
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Way too expensive honestly. If it was in the 6-700 range maybe. But not for 1k
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear TylerR,
Thank you for sharing your experience with the ROG Xbox Ally X. We are sorry to hear that the pricing did not meet your expectations, and we apologize for any inconvenience this may have caused. We appreciate your feedback and will pass it along to our product team for review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2510021587-0032" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support