Customer Ratings & Reviews

I contacted Roku Support about my Roku Streaming Stick 4K (Model 3820R2), purchased Feb 8, 2026 from Best Buy Marketplace (sold & shipped by Global Cellutions Distributors Inc). The device failed on June 27, 2026. I asked how to get it replaced. Roku Support Bot: Since the device was purchased from Best Buy Marketplace, you must refer to Best Buy’s return policy. Roku’s limited warranty applies only to devices purchased directly from Roku. The bot offered to connect me to an advisor. Advisor Janella: Reviewed my account. I asked if she could see the conversation and explained I was stuck in a catch‑22. She confirmed the purchase date and failure date, then disconnected due to inactivity. I reconnected and asked to be connected again. Advisor Clowie: Reviewed my account and acknowledged the device was defective. Asked what issue I encountered. I explained the stick stopped connecting to the TV, and I spent 4 hours troubleshooting. I’m a software engineer and did extensive diagnostics. It was not an internet issue; other devices worked fine. Clowie repeatedly asked whether the TV or internet was the issue. I clarified multiple times: the stick will not connect to the TV. I asked to be connected to a person if this wasn’t enough info. She asked again about internet setup errors. I said I was done troubleshooting and only wanted a replacement. She confirmed I wanted a replacement and said she could request one. She then transferred me to a specialist. Specialist Patrick: I explained the customer experience had been terrible and that Roku was spending more effort avoiding a replacement than sending one. Patrick asked again whether the device connected to Wi‑Fi or disconnected. I said I thought I was being routed to a specialist for replacement and did not want more troubleshooting.

[Employee of bestbuy] Works very well i like that it has volume and power control on the remote

I chose Roku for my first streaming experience, and am so happy I did. It was easy to install and provides me with many viewing options! I highly recommend it to everyone...and the price was well within my budget.

Bought this to help reduce some of my cable bill. Does everything I need including streaming xfinity and my DVR service also has tons of other options and apps that I could never get from my $11 a month cable box and the broadcasts are not in 4K not just HD.

I bought this Roku and it works perfectly. The instructions to set it up were clear.

Easy to set up. Voice control remote saves a lot of time.

Great little streaming stick. Love I came take it with me on trips and use it anywhere.

Exactly what I expected. Easy setup. Volume and power button to tv. Love using Roku. Have it on all my tvs.

I love Roku products. Bought this one for my upstairs TV. The stick makes for really easy installation. The price was reasonable too.

Roku is a great streaming product that gives multitudes of viewing options. The versatility of being able to take it with you to use when traveling is a great benefit. This Wifi range us also excellent. A great buy. I did away with an extra tv box from my cable provider with this Roku product. I highly recommend it.

Quick and easy to install and operate. The best stick on the market

Easy to install and setup lots of channels good price

Great product. Easy to install. Have 4 of them. Would buy again.

If you don’t have a smart TV then this is the best way to stream

I have an older LG tv that had trouble streaming YouTube tv app. The tv was not a 4K tv. The Roku streaming stick 4K took care of that now the tv works great.

I love these roku. So user friendly, affordable and has been compatible with every tv I have encountered. Free tv and paid apps. Just perfect.

What i really like about the roku stick is its fast wireless and has basically all the apps you need. Also love the roku stick so that it just hides behind the tv in your hdmi port.

This is a very good product. Inexpensive, easy to install, easy to boot-up, and easy to use. Provides not only access to ROKU programming (much of which is free) but also provides a gateway to other streaming services (like Netflix, which we also use).

My old Tv was not updating and this worked perfect and Was able to download many more apps and local channels.

I love the Roku stick. It adds a lot of apps to your tv and adds an easy way to find the app you’re looking for. My best purchase this year.