Customer Ratings & Reviews
- Model:
- 3820R2
- SKU:
- 10413373
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers express satisfaction with the product's exceptional ease of use, straightforward setup, and strong overall performance. They frequently praise its effective Wi-Fi, responsive remote control, and impressive speed, noting its good value and suitability for streaming. However, some users have raised concerns regarding its battery life, compatibility with certain devices, and occasional overheating issues.
This summary was generated by AI based on customer reviews.
good but slow
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do like how I can watch shows, but it is prolonged.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello, Cody! Thanks for letting us know. We see that you have given us a 1 out of 5 stars. If there is anything that you need assistance with, we are here to help. Contact us directly at support.roku.com/contactus to connect with an agent who can assist. Your feedback is very important to us, and we’re eager to help. Thank you! Bernie, Roku Customer Advocate
Roku doesn’t support their products, disposable.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after 2 months. Best Buy won’t take it back because it’s past the return period and Ruku’s customer service sucks. They make it impossible to get a return authorization for warranty. If you are buying this product purchase the extended warranty or just buy a fire stick at least they have some type of customer support.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello! We understand your concerns, and we appreciate you sharing them with us. We want to gather more information about the issue you're experiencing. Additionally, if you're interested, you can check if your device is eligible for a replacement under the one-year limited warranty. Just visit https://support.roku.com/contactus and select "Questions about returning my Roku device or managing my order" to determine your device's eligibility for a replacement. To learn more about warranty returns and replacements, please visit our helpful FAQ here: https://support.roku.com/article/208757058.
Always happy to help!
Elmer, Roku Customer Advocate
Ok
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok but not great. Prefer the other types Roku offers.
I would recommend this to a friendBest Streaming Device
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Compared to the other two streaming devices that we all know, this is far superior. The Black Friday price made it the right time to try Roku.
I would recommend this to a friendBetter choice available.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When it stays connected it works good. Buffers consistently.
I would recommend this to a friendThomasS
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I found it very hard to under stand the instructions. Impossible to find the local channels .Needed help to sink with the TV .My main complacent is technology on the TV is not designed for the average OLD man to understand.
No, I would not recommend this to a friendNot sure about ease of use or if recommendable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still working on installation, haven't given up!!?
No, I would not recommend this to a friendWorks except…
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The stick works great! Except for Roku’s disagreement with Disney+ !! Don’t get Hulu+ disney+ unless you have “without ads” subscription !!!
I would recommend this to a friendLove it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Made my tv a smart tv which helped reduce the wires so I could mount my tv. I used to have to connect it to a console now no visible wires!
I would recommend this to a frienddidn't need.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't need, So haven't used and haven't been able to get to store to return.
I would recommend this to a friendGreat
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had roku express prior, and was annoyed by the range of the remote (remote didn’t work from certain angles). This did not have that issue.
I would recommend this to a friendReturned it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this after it stopped working. I had called Roku customer service, who couldn’t figure out the problem. I got a Chromecast with Google TV 4K, and it works great.
No, I would not recommend this to a friendRoku support sucks!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed! After years of being a happy Roku user I had issues with the 2 new 4K sticks I bought. After hours of wasted time on chats and calls with Roku support I finally gave up and threw the device in the trash. Roku support is horrible and not at all supportive. When it works the Roku platform is great, but they are worthless if you have a hardware issue even with a brand new device. Unfortunately the Best Buy return policy is 14 days, otherwise I would have returned it.
No, I would not recommend this to a friendGood but frustrating!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keeps shutting off and needs rebooting quite often.
I would recommend this to a friendBrand response from Roku Team
Posted .Hello, Christina. Thanks for letting us know about the behavior you are seeing with your Roku device. If you have ever plugged the device into the TV's USB port, please try plugging it into the wall outlet. Consider trying to plug it into a different HDMI port. Additionally, try to check the software version, then restart the device. If you need help troubleshooting, don't hesitate to contact a member of our support team directly at support.roku.com/contactus so we can assist you. Happy Streaming! Bernie, Roku Customer Service
Roku delivery
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Found a great price online. Best buy offered me same day delivery if I created an account. Fast and easy and got my item same day!
I would recommend this to a friendFiis Sticj
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.uts ok , does what it should do, does not like to link to my tv
I would recommend this to a friendPoor quality for Roku standards!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Roku Streaming Stick 4K was functioning fine up until two weeks ago when pressing the OK button became an issue . The button needed to be pressed firmly to engage but even the it did not work every time.
No, I would not recommend this to a friend- Cons mentioned:Battery life
junk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second, the 1st 4K lasted 2 months. It just lost power. Took it to a store, person on the floor asked if I had tried new batteries. Which I had, said wasn't anything he could do for me, suggested I buy another
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Mike, thanks for taking a moment to share your feedback with us. Have you had a chance to reach out to our customer support team? Visit us online at https://support.roku.com/contactus. Select the option that reads, "Questions about returning my Roku device or managing my order" so that we can see if your device is eligible for a replacement.
If you'd like to learn more about warranty returns and replacements, please visit our helpful FAQ here: https://support.roku.com/article/208757058.
Roku Customer Advocate
INCREDIBLE money saver
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.AMAZING Product. Wish I knew of it much sooner, it would have saved me so much money in cable costs and saved some of my TVs
I would recommend this to a friendBest thing to have
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you don’t have a smart tv and unable to download streaming apps and more get you a ROKU to get the most out of your tv!
I would recommend this to a friend