Customer Ratings & Reviews
- Model:
- 3820R2
- SKU:
- 10413373
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers express satisfaction with the product's exceptional ease of use, straightforward setup, and strong overall performance. They frequently praise its effective Wi-Fi, responsive remote control, and impressive speed, noting its good value and suitability for streaming. However, some users have raised concerns regarding its battery life, compatibility with certain devices, and occasional overheating issues.
This summary was generated by AI based on customer reviews.
Wouldn't stay connected
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Might have been the way it had to plug into our tv. The power cord on the stick plug sat on top pulling on it more than what seems it was made for. Might work better on different tv.
No, I would not recommend this to a friendRoku Box
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Remote Control didn't work. Can't do too much typing
I would recommend this to a friendRoku streaming stick not the bes
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchase 2 of these. Both have the same problem. When the tvs are turned on the HDCP error screen comes up when I try to stream YoutubeTV. I unplug the sticks and plug them back in and the error goes away. I have tried all of Rokus trouble shooting. Nothing fixes it. One tv is LG other is Samsung. 5 year old Roku works great. Many complaints on Roku website for the same problem. No solution that I can find
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi BobG, this certainly isn’t the kind of experience we’d hope for you to have and we're here to help. Please send us an email so that we can work with you directly at support.roku.com/contactus. Your feedback is very important to us and we’re eager to assist. Thank you! Roku Customer Advocate
Haven't received Product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have not received the product yet. Where is it?????
No, I would not recommend this to a friendBrand response from Roku Support
Posted .Hi Sidney, we are sorry to hear about your order experience. Please contact Best Buy directly so that they can provide you with an update on your order. We look forward to hearing about your experience with our product once you have it set up at home. Thank you for taking the time to share your thoughts. Jessica, Roku Customer Advocate
ROKU -- TRASH KU
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Best Buy rep was very good on going over the different features of Roku, which I bought when my regular service Verizon, DROPPED ONE AMERICA NEWS. But after a week or so, Roku changed One America to a paid service, rather than what was advertized as free. Further ROKU gets a ZERO rating in itself. First you can not fast forward on commercials; second if you watch part of something, the show may not be there when you go to see the end of it and even if it is there, the system does NOT keep taps n where you ended, so you have to watch it all again or try to skip to the right spot. Their selection of shows would need improvement to get to the Blockbuster level ! DO NOT BUY!
No, I would not recommend this to a friendWouldn't pair with AV Receiver.......
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointing. Would not pair with Receiver or tv sound. Would have to use two remotes to watch tv which is unacceptable. My Xfinity Flex box does pair completely and I only need their remote to do the job. Will use the Roku in my bedroom for light use.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello, we appreciate the feedback and we'd like to offer some assistance! Your Roku player remote is designed to control volume and power for your TV. It cannot directly control other devices connected to your TV, such as an audio/video receiver (AVR) or soundbar.
However, your TV may be able to issue volume commands to your AVR or soundbar using a technology called HDMI CEC. In these cases, your new remote can indirectly control volume for your AVR or soundbar. For this to work, all your devices must be connected via HDMI, and all devices must support HDMI CEC and have this feature enabled.
We offer direct instructions on how to enable HDMI CEC at the bottom of this helpful FAQ page: https://support.roku.com/article/360034303013.
We hope this helps!
Roku Customer Advocate
No separate AV Receiver option that I could find.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was very disappointed with this product. I was planning to replace the Amazon Fire TV stick with this streaming unit but it didn't work out. I have an AV receiver that controls the surround sound for my TV which I had connected successfully and easily with the Fire stick. I tried for several hours to do the same with the Roku but without success. I tried several suggestions that I got from Google, but my Denon AV unit is too old (about 11 years). Apparently the Fire stick found the Denon without any prompting from me but I could not find any way for the Roku to see it. Without the AV receiver connected, the TV sound control works fine. But, that is not what I wanted.
No, I would not recommend this to a friendRoku
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This beats apple tv and amazon tv hands down. Its perfect for older people who cant stand using Xfinitys GUI.
I would recommend this to a friendNot Alexa compatible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not very compatible with Alexa for most voice commands
I would recommend this to a friendWorks well
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s works if I want to replace your cable boxes..
I would recommend this to a friendAlways count on Roku
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these Roku devices. They are great quality and a great way to update an older tv to a streaming tv.
I would recommend this to a friendTake Your Chances
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It gets WAY TOO HOT and it crapped out 6 days after I bought it. I exchanged it for another. We'll see if the replacement is any better.
I would recommend this to a friendI like
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, especially for Apple devices. I don't have to buy an Apple TV+ dongle now, which is great
I would recommend this to a friendROKU #3
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our previous Roku s worked fine this unit seems to not connect to the TV. There is an HDMI error message almost every time we start the unit. I tested the HDMI connection with the older ROKU from the den and it works fine.
No, I would not recommend this to a friendHaving Issues
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I Have Really Good Internet And I Don't Understand Why My Brand New Roku Keeps Going Offline. Could Anyone Help Me Out With This Issue.
I would recommend this to a friend- Cons mentioned:Overheating
Ehh
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The new sticks overheat quickly and doesn’t last long. Make sure you get the insurance. My first roku stick lasted 5 years. After this, I will not purchase again.
No, I would not recommend this to a friend Roku best way to cable cut
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Roku does it again! Every time we need to connect a tv we just pop in a Roku and boom there it is
I would recommend this to a friendNiece Love it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.She was really excited she really need it this for hee TV Couldn't miss out on the deal for this
I would recommend this to a friendRemote doesn't hold up.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I keep having issues with the remote. Only works for a short while and then stops. Will be looking for a different brand next time.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello! We understand you're experiencing difficulties with your Roku remote. Occasionally, Roku remotes can unpair from their devices due to power issues, Wi-Fi problems, or random glitches. First, please check that your batteries are aligned correctly and that there is no debris obstructing the path. Try restarting your Roku device by navigating to Home > Settings > System > Power. If you do not see Power, please select System Restart. You can refer to this link for more information: https://support.roku.com/article/21306145024535. If you are still facing the same issue, please visit us online at http://support.roku.com/contactus. We're here to ensure you enjoy a seamless streaming experience! Elmer, Roku Customer Advocate
Save on your cable bill with Roku
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never had Roku before - but a great way to get away from xfinity boxes and save on monthly fees
I would recommend this to a friend