Customer Ratings & Reviews
- Model:
- 3820R2
- SKU:
- 10413373
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers express satisfaction with the product's exceptional ease of use, straightforward setup, and strong overall performance. They frequently praise its effective Wi-Fi, responsive remote control, and impressive speed, noting its good value and suitability for streaming. However, some users have raised concerns regarding its battery life, compatibility with certain devices, and occasional overheating issues.
This summary was generated by AI based on customer reviews.
ROKU stick
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does function, however I have to go to the back of the TV and press the on button each and every time I turn on the TV! The remote will not activate the stick.
No, I would not recommend this to a friendExcellent Roku rocks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really fast good imagine.bettervthem Apple tv crack
I would recommend this to a friendVery easy to use.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, responsive and has NFL Sunday Ticket.
I would recommend this to a friendRemote
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst remote I have ever used. The volume, and mute buttons on the side don’t work.
No, I would not recommend this to a friendRoku's stick 5k updated model didn't install well.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item did not work for me. I have previously installed 3 Roku's on three tv sets. All have been working fine. I had before that intalled in one of the tv's a google device which I switched to Roku. I purchased this item featuring a 5k upgrade, etc as I had previously purchased a 5k Insignia tv at BB. This did not work and I couldn't turn off the tv and had installation problems. I went back to my earlier Roku and was happy with it then and stll happy with what, I guess was an older model.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Fremon, this is certainly not the experience we'd hope for you to have. If you're still having troubles, check out our Support website!
For your Roku Streaming Stick player, we'd recommend starting here: https://support.roku.com/article/4406543606551.
If you need further assistance, don't hesitate to contact us directly. Visit support.roku.com/contactus to connect with an agent.
We hope this gets you up and streaming soon!
Roku Customer Advocate
Roku stick
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well i hate it but i bought as a gift for an elderly lady, and i have to take it back because the remote doesn't work. I have helped other people download to their tv with no problems. Just a bad remote i guess.
I would recommend this to a friendfrustrated
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.had a problem retrieving the code through my email......no option for sending it through text...returned it
No, I would not recommend this to a friend- Cons mentioned:Overheating
Don’t buy
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible experience with this product. Overheats and caused TV failure.
No, I would not recommend this to a friend roku stick
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tried using this in a hotel. called support who said I needed a hotspot. this is nowhere in the directions.
No, I would not recommend this to a friendNot so great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not enjoy this Roku. Unfortunately, this one was defective and had to return it.
No, I would not recommend this to a friendROKU Streaming Stick
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I cannot review this item because I'm unable to activate it, despite numerous efforts including the assistance of ROKU employees.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello, Pamela. Thanks for bringing this to our attention! We're here to help. We wanted to make sure that you have contacted the right department. Please contact us at support.roku.com/contactus so that we can assist you in troubleshooting and activating this with you. And see if you are eligible for a replacement if it does not fix the issue. Thanks for your patience regarding this. Happy Streaming! Bernie, Roku Customer Advocate
Great for wall mounts
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needed this for the bedroom TV. the one in the living room is wired and reacts to commands much more quickly than this one.
I would recommend this to a friendNot a Best Buy!!!!!!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picked up one in the Palmdale store. Got home and realized was not provided the Fubo and Apple TV free trials. The stick did not work properly anyway. Order a new one one line and picked up and got the free trials. But cant use the Fubo trial, because it was sent to my email address that was registered on Fubo site and Fubo refused to honor it. Talked to everyone at Fubo and they had no compassion even when I explained everythig clearly to them.
No, I would not recommend this to a friendWorked until it didn’t.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked as intended. After 7 months it just stopped working. It just sits with a bouncing logo and the app can no longer find it in my home. Tried everything. Don’t buy the roku sticks. This happens to a lot of people. The roku ultra box i bought years ago continues to work just fine.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello, this certainly isn’t the kind of experience we’d hope for you to have and we're here to help. Please send us an email so that we can work with you directly at support.roku.com/contactus. Your feedback is very important to us and we’re eager to assist.
Thank you!
Roku Customer Advocate
- Pros mentioned:Ease of use
Roku device
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a good device and easy to use. I like that you can just plug it in and start using the deviceZ
I would recommend this to a friendBrand response from Roku Team
Posted .Hello, thanks so much for you review! We're thrilled to hear that you've loving the new player and it's easy-to-use functionality.
Happy Streaming!
Roku Customer Advocate
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I, too, am having issues with getting the remote to work/pair with the streaming stick. I've had several Rokus in the past and never a problem until this one. And it does not seem like there is a resolution to the problem other than buying a new remote (at our cost). Sadly, I am out of my return period since I had major surgery and was unable to get it set up beforehand and waited until I felt better before dealing with it and realizing it was an issue.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi JLQ1, we'd like to offer some assistance! When using a Roku Streaming Stick player, the wireless interference from the HDMI connector may impact the performance of your remote.
Try moving your Roku Streaming Stick away from the HDMI connector on your TV by installing an extension cable—we offer them for free here https://my.roku.com/hdmi.
If you're still having trouble, be sure to visit our helpful FAQ article with more in-depth suggestions at https://support.roku.com/article/208755708.
Happy Streaming!
Roku Customer Advocate
cabin rokustick
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.using with projector, having issue with it not staying connected. have to disconnect from projector and reconnect often
I would recommend this to a friend- Pros mentioned:Ease of use, Remote control
Great Device and easy to use
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the Roku. Very easy setup. Good selection of streaming apps includes subscription apps and free apps. Excellent 4K quality. Windows 10 and 11 laptops and PCs stream easily and smoothly to the Roku for TV display of windows desktop. Windows can use it as a desktop duplicate, second extended monitor. or as the primary monitor. Can control Roku from phone and remote. I have used several of these. When you have more than one remote, you can pair more than one Roku remote to device. So with multiple Rokus and remotes you don't need to find a specific remote. You can program all remotes to work with any Roku.
I would recommend this to a friend works but not great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got it to watch Bally sport but the audio and video are out of sync.
No, I would not recommend this to a friendNeed to Exchange
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We need to exchange this. It will not stay connected. We have to wiggle the electric cord or wiggle the USB and it will come on. However, when we go back to TV or turn the set off.....then check the next time, it will be disconnected. We are having to get up and go wiggle cords or connections to get it to come on EACH AND EVERY TIME that we use it. This cannot be normal. When it connects and works, it's great. It just won't stay connected.
I would recommend this to a friendBrand response from Roku Team
Posted .Hello, we're sorry to hear about your experience. If you'd like to receive a replacement unit, we'd recommend reaching out to BestBuy directly so that they can assist.
It sounds like there could be an issue with the handshake between the player and your HDMI port. We'd recommend trying to use a different HDMI port on your TV or even an HDMI extender—we offer them for free for Streaming Stick customers here https://my.roku.com/hdmi.
If your issue persists, please send us an email at support.roku.com/contactus so we can help.
Roku Customer Advocate