Customer Ratings & Reviews
- Model:
- 3820R2
- SKU:
- 10413373
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers express satisfaction with the product's exceptional ease of use, straightforward setup, and strong overall performance. They frequently praise its effective Wi-Fi, responsive remote control, and impressive speed, noting its good value and suitability for streaming. However, some users have raised concerns regarding its battery life, compatibility with certain devices, and occasional overheating issues.
This summary was generated by AI based on customer reviews.
Defective after 15 days
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item defective after 15 days literally a day after the return period ended. Wi-Fi disconnects constantly and the remote won’t work unless I reset the Roku. Buy a fire stick instead
No, I would not recommend this to a friendShort shelf life
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Roku is a nice product but mine start malfunctioning, black screening after 3 months on the job.
No, I would not recommend this to a friendGreat Service; Poor Quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my fourth Roku device. Hope it lasts longer than the others did.
No, I would not recommend this to a friendMrs.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gettting it to work correctly. Directions not included with product.
No, I would not recommend this to a friendSo far, NO ROKU SERVICE!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can't say anything yet ... I need help getting Roku on my TV. I contacted them yesterday and they want $1. to start and then $55./year. They put it on my card right away and I got a call from the card company regarding fraudulent transaction (?). I cancelled that, and so far NO ROKU SERVICER!
No, I would not recommend this to a friendBad choice for us
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We went thru 2 of these units and they did not work out. Worked fine for a few days/weeks, then would shut off and we could not re-boot them and have them stay on. Did all of the suggested fixes including an HDMI extension, but still shut off. Had pretty good reviews and that is why we went with it, but it did not perform for us. Was on a 40" Sony with good air circulation.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello, thanks for reaching out. We're always here to help! Have you had a chance to reach out to our customer support team? Visit us online at https://support.roku.com/contactus. Select the option that reads, "Questions about returning my Roku device or managing my order" so that we can see if your device is eligible for a replacement.
If you'd like to learn more about warranty returns and replacements, please visit our helpful FAQ here: https://support.roku.com/article/208757058.
Roku Customer Advocate
Roku streaming Stick 4k
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No istructions, no explanation of how the remote works
No, I would not recommend this to a friendROKU
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can't get it work with our tv, the guy that sold it to us was not helpful at all, so I think it will be returned
I would recommend this to a friendDon’t buy if you have smart tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pointless if you have smart tv which I think everyone does have one
No, I would not recommend this to a friendUnhappy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was very disappointed that the Roku was not what I looking for. I was looking to be able to access the local channels.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Geneva, thank you for reaching out. Roku offers access to over 60 local news stations in major cities, including ABC, CBS, FOX, and NBC affiliates. To find local news channels, go to the Home Screen Menu and select “Live TV,” or open the Live TV tile and press the left arrow button. For more help, please visit this link: https://www.roku.com/blog/how-to-watch-local-channels-news-and-weather-on-your-roku-player-and-roku-tv. We hope this will be helpful to you. your feedback is incredibly important to us and plays a crucial role in shaping our products and services.
We can't wait for you to start streaming!
Elmer, Roku Customer Advocate
Roku Stick
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product for the price. Works as expected. Decent installation instructions.
I would recommend this to a friendROKU
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works like it should although it took forever to get it to recognize and set up.
I would recommend this to a friendCan't use on all TVs-HDMI extender not included
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am a fan of Roku but this "improved" version DOES NOT COME WITH HDMI EXTENDER CABLE. Must be ordered online which delays installation by a week! Very poor business practice.
No, I would not recommend this to a friendError Code 022, Roku helpless
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mine was dead on arrival, with the infamous "Error Code 022 - wireless receiver not detected". Roku support was completely useless, even though this is a known defect for at least two years. I'm ordering a different model to try, since this defect appears to be a problem only for the Streaming Stick.
No, I would not recommend this to a friendNot satisfied
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not reliable upon startup - remote doesn't always work properly without moving connection behind TV.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there, we'd like to offer some assistance! When using a Roku Streaming Stick player, wireless interference from the HDMI connector may impact the performance of your remote.
Try moving your Roku Streaming Stick away from the HDMI connector on your TV by installing an extension cable—we offer them for free here https://my.roku.com/hdmi.
If you're still having trouble, be sure to visit our helpful FAQ article with more in-depth suggestions at https://support.roku.com/article/208755708.
Happy Streaming!
Roku Customer Advocate
0 stars if possible
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would be 0 stars, if possibe. Out of the box new, would not activate, link, or pair, even after hour + on phone with customer support. Throwing it in the trashcan. Roku never again for me. Going to Firestick, they at least include hdmi extender in thier box.
No, I would not recommend this to a friendRoku stick
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased 2 of these. One worked one didn’t. No customer support help.
No, I would not recommend this to a friendGood Product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great Product. Bought on sale. Remote seems nicer than I was expecting.
I would recommend this to a friendRuku
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ok but to slow and laggy i press the button to play and 3 more more seconds later it plays.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Jamie, help has arrived! We'd like to assist in resolving your remote concerns. If your Roku device is not responding to button presses, try removing the batteries from your remote, re-inserting them, and restarting your Roku player.
When using a Roku Streaming Stick style player, sometimes wireless interference from the HDMI connector can impact the performance of your remote. Try moving it away from the HDMI connector on your TV by installing an extension cable—we offer them for free here https://my.roku.com/hdmi.
If you're still having troubles, be sure to visit our helpful FAQ article with more in-depth suggestions at https://support.roku.com/article/208755708.
Happy Streaming!
Roku Customer Advocate
Junk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you have an older flat screen this thong is junk! Won't connect properly and i keep getting an error that says the display resolution isnt accepted. Do not buy this unless you have a 4K tv
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there, we'd like to help! Please know that our players are designed to work with any TV that has an HDMI port.
We'd recommend trying another HDMI port on your TV, or trying another TV to ensure that the original port is working as intended. You may want to try a different HDMI cable (shorter than 6 feet long). If you haven't already, be sure to try the HDMI cable and power cord that come included with your player as not all cables are created equally.
In order to view content at the best and highest resolution, ensure that your Roku player's display settings are set to Auto-detect.
We hope that this helps! If you're still in need of assistance, don't hesitate to visit support.com/contactus to connect with an agent so that we can help.
Roku Customer Advocate