Customer Ratings & Reviews
- Model:
- 3820R2
- SKU:
- 10757545
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers consistently note the product's exceptional ease of use, straightforward setup, and strong overall performance, often highlighting its impressive speed and suitability for streaming. They also appreciate the effective Wi-Fi booster, responsive remote control, and compact size, considering it a good value for the price. However, some users have experienced issues with compatibility with certain devices, poor battery life, and occasional overheating.
This summary was generated by AI based on customer reviews.
Randomly loses Wifi connection
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This streaming stick worked great until a software update in May 2023. Now it randomly loses connection to Wifi even though the router is less than 2 feet away. It seems others are also having the same problem. It is most likely restricted to this specific model. Long time Roku user and very disappointed.
No, I would not recommend this to a friendBad merchandise
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought 2 of th we se and had problems with both of them. I took one back for a refund but I missed the timeframe to take it back.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Alan, thanks for sharing. This sounds a bit unusual and we'd like to learn more and help troubleshoot this with you. Please visit us online at support.roku.com/contactus to get started and connect with an agent. Your feedback is very important to us and we’re eager to assist. Thanks! Elmer, Roku Customer Advocate
ROKU stick
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does function, however I have to go to the back of the TV and press the on button each and every time I turn on the TV! The remote will not activate the stick.
No, I would not recommend this to a friendRoku
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great purchase. Highly recommended. Would buy again
I would recommend this to a friendExcellent Roku rocks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really fast good imagine.bettervthem Apple tv crack
I would recommend this to a friendVery easy to use.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, responsive and has NFL Sunday Ticket.
I would recommend this to a friendRoku Remote
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.remote was a little difficult setting up. I also do not like the charging setup vs. batteries.
No, I would not recommend this to a friendNot a smart buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got this to replace a five-year old failing Roku streaming stick. Note - don’t waste your time. I spent hours and a truck load of batteries keeping the first over-heating unit running. This one? Fails to pair out of the box. You can do better.
No, I would not recommend this to a friendRoku's stick 5k updated model didn't install well.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item did not work for me. I have previously installed 3 Roku's on three tv sets. All have been working fine. I had before that intalled in one of the tv's a google device which I switched to Roku. I purchased this item featuring a 5k upgrade, etc as I had previously purchased a 5k Insignia tv at BB. This did not work and I couldn't turn off the tv and had installation problems. I went back to my earlier Roku and was happy with it then and stll happy with what, I guess was an older model.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Fremon, this is certainly not the experience we'd hope for you to have. If you're still having troubles, check out our Support website!
For your Roku Streaming Stick player, we'd recommend starting here: https://support.roku.com/article/4406543606551.
If you need further assistance, don't hesitate to contact us directly. Visit support.roku.com/contactus to connect with an agent.
We hope this gets you up and streaming soon!
Roku Customer Advocate
Remote
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst remote I have ever used. The volume, and mute buttons on the side don’t work.
No, I would not recommend this to a friendRoku stick
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well i hate it but i bought as a gift for an elderly lady, and i have to take it back because the remote doesn't work. I have helped other people download to their tv with no problems. Just a bad remote i guess.
I would recommend this to a friendfrustrated
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.had a problem retrieving the code through my email......no option for sending it through text...returned it
No, I would not recommend this to a friend- Cons mentioned:Overheating
Don’t buy
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible experience with this product. Overheats and caused TV failure.
No, I would not recommend this to a friend roku stick
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tried using this in a hotel. called support who said I needed a hotspot. this is nowhere in the directions.
No, I would not recommend this to a friendNot so great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not enjoy this Roku. Unfortunately, this one was defective and had to return it.
No, I would not recommend this to a friendNot a Best Buy!!!!!!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picked up one in the Palmdale store. Got home and realized was not provided the Fubo and Apple TV free trials. The stick did not work properly anyway. Order a new one one line and picked up and got the free trials. But cant use the Fubo trial, because it was sent to my email address that was registered on Fubo site and Fubo refused to honor it. Talked to everyone at Fubo and they had no compassion even when I explained everythig clearly to them.
No, I would not recommend this to a friendGreat for wall mounts
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needed this for the bedroom TV. the one in the living room is wired and reacts to commands much more quickly than this one.
I would recommend this to a friendWorked until it didn’t.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked as intended. After 7 months it just stopped working. It just sits with a bouncing logo and the app can no longer find it in my home. Tried everything. Don’t buy the roku sticks. This happens to a lot of people. The roku ultra box i bought years ago continues to work just fine.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello, this certainly isn’t the kind of experience we’d hope for you to have and we're here to help. Please send us an email so that we can work with you directly at support.roku.com/contactus. Your feedback is very important to us and we’re eager to assist.
Thank you!
Roku Customer Advocate
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I, too, am having issues with getting the remote to work/pair with the streaming stick. I've had several Rokus in the past and never a problem until this one. And it does not seem like there is a resolution to the problem other than buying a new remote (at our cost). Sadly, I am out of my return period since I had major surgery and was unable to get it set up beforehand and waited until I felt better before dealing with it and realizing it was an issue.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi JLQ1, we'd like to offer some assistance! When using a Roku Streaming Stick player, the wireless interference from the HDMI connector may impact the performance of your remote.
Try moving your Roku Streaming Stick away from the HDMI connector on your TV by installing an extension cable—we offer them for free here https://my.roku.com/hdmi.
If you're still having trouble, be sure to visit our helpful FAQ article with more in-depth suggestions at https://support.roku.com/article/208755708.
Happy Streaming!
Roku Customer Advocate
- Pros mentioned:Ease of use
Roku device
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a good device and easy to use. I like that you can just plug it in and start using the deviceZ
I would recommend this to a friendBrand response from Roku Team
Posted .Hello, thanks so much for you review! We're thrilled to hear that you've loving the new player and it's easy-to-use functionality.
Happy Streaming!
Roku Customer Advocate