Customer Ratings & Reviews
- Model:
- 3820R2
- SKU:
- 11287561
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers often highlight the product's exceptional ease of use, overall performance, and straightforward setup. Many also appreciate its effective Wi-Fi, responsive remote control, and impressive speed, especially considering its price and compact size, making it great for streaming. However, some users have reported concerns regarding compatibility with certain devices and issues with battery life. A smaller number of customers also noted instances of the device overheating.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
Pay attention
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This roku item has a problem and roku customer service is terrible. I purchased the other 4k that is the small box and not the stick. The small box works better.
No, I would not recommend this to a friend Roku stick
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is hard to get what you would like to see on this stick. May be there is a better receiver in Roku but they need to explain more. Also, software update and linking to internet if you change the service provider is not that intuitive.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello there, we appreciate you for sharing your feedback. We're here to help! May we know which specific content you are trying to access? You can check the following article to find all different kinds of free content: https://support.roku.com/article/208756428. Please note that a stable internet connection is required for software updates. To switch to a new wireless network, navigate to Settings > Network > Set up connection and select the preferred Wi-Fi network. You can check this article: https://www.roku.com/products/roku-streaming-stick-4k to explore more of the features of this device. For more assistance, you can contact us at https://support.roku.com/contactus.
We hope this helps!
Roku Customer Advocate
Makes dumb TVs smart
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have an old 24” TV that ive had for years and it fully revitalized the Tv and the experience using it. The roku app also supports bluetooth so i can use my headpphones to watch whatever i want on a bigger screen
I would recommend this to a friendCompact and get job done
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good size if you tv is hung and don’t want a box hanging around somewhere
I would recommend this to a friendCan't use 3rd party apps
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will not allow you to use any 3rd party apps, not even the downloader app. Otherwise has an awesome interface.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there! Thanks for sharing with us. We are eager to gain a deeper understanding of the issue and discern the reasons behind the challenges you have faced. We highly recommend that you contact us at support.roku.com/contactus so that we can undertake a thorough assessment of this matter.
We're here to ensure you enjoy a seamless streaming experience!
Elmer, Roku Customer Advocate
- Pros mentioned:Overall performance
Roku
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This works great if you don't want to pay for cable. I have 6 of these.
I would recommend this to a friend Meh.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product lagged a lot straight out of the gate. I contacted support and was told the product had updates the manufacturer was sorting through within 24 hours. I waited 2 days just because I like to give a little leeway and it still was not operating smoothly.
No, I would not recommend this to a friendWifi only usage
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thought this device could be used with an ethernet cord, but found out it can only be used with wifi. For that reason I returned it.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there! Thanks for taking a moment to share your feedback with us.
For customers who prefer a wired internet connection, we offer the Roku Ultra with an ethernet port. We also have a variety players which can use a compatible third-party USB Ethernet adapter. This includes the Roku Express 4K, Express 4K+, and Streambar. Visit us online to learn more: https://support.roku.com/article/360058027813.
We hope this helps!
Roku Customer Advocate
Remote
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The one thing is my mom is older and she didn’t understand to use it.
I would recommend this to a friendStop working
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Finally got it setup. Stopped working for us about 2 weeks later.
No, I would not recommend this to a friendReconditioned presented as new product
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this several months ago and it is starting to not work. Unresponsive to the remote and delayed response when using the remote. I just took a look at the roku stick that plugs into the TV and see that it has a wrapper on it that says reconditioned. They absolutely presented this as brand new and even had all the packaging perfectly done like it was brand new. I reviewed my purchase and it still doesn't say anything about reconditioned or refurbished when I bought it. It was an online purchase pickWed up at a store.
No, I would not recommend this to a friendRoku Streaming stick
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was more difficult to install than anticipated. Needed assistance from Geek Squad.
I would recommend this to a friendMalfunctioning remote
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The remote doesn't always work once you press on. On has to be pressed a second time. The volume malfunctioned. I put it on mute and had a difficult time getting it to return to sound. I put in new batteries, but the issues persisted.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Oh! No. This can be a hardware issue with the Roku remote, but have you tried to set up the remote control manually? If you need help, follow these steps on this link: https://support.roku.com/article/360004786894. In addition, you can contact Roku Tech Support if the issue persists.
We hope this is helpful for you. Happy Streaming!
Roku Customer Advocate
- Pros mentioned:Ease of use
Yes to Roku
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice unit for a great sale price. Super easy to install and use.
I would recommend this to a friend review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slow and hard to find information, and freezes up on you.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Beverly, thanks for sharing with us. It is advisable to consider the Wi-Fi connection as a potential cause. To resolve this, we recommend unplugging your Wi-Fi router for a minimum of 60 seconds. In addition, perform a system restart on your Roku device by navigating to Home>Settings>System>System Restart. Also, try connecting to a different network, like a Mobile Hotspot, to find out if the issue is with your Wi-Fi router or Roku device. Lastly, reinstallation of the affected channel is recommended. You can refer to this link to learn more at https://support.roku.com/article/208755548#section-5. If the issue persists, let us know at support.roku.com/contactus.
Thank you!
Elmer, Roku Customer Advocate
ROKU Products
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We've had two of this product and several of the ROKU Express models. Overall, ROKU products are a pain in the butt! The stop working, they re-boot themselves and I've had to replace the remotes. Though it's the least amount of trouble when compared to the FireStick. Not one that I would personally recommend.
No, I would not recommend this to a friendI would try another brand if possible.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The last two streaming sticks I purchased have not been the greatest. No sure if they are not making them as well but I am having a lot of technical issues with the last two I purchased. Picture not showing up and I have to unplug and plug back up to get the picture when using the Roku. Could not return to store after 14 days so I was stuck with products.
No, I would not recommend this to a friendA boomer can connect this
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this because its wireless connection allowed me to place a TV on a wall without calling the cable company or renting another box from them. So simple to connect a boomer can do it.
I would recommend this to a friendokay item
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.okay, nothing different from what I had on the TV except Ruku TV app.
No, I would not recommend this to a friend- Pros mentioned:Ease of use
Roku for use with spectrum tv app
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to set up and use, great for use with spectrum tv app
I would recommend this to a friend