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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 9808 reviews

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Rating by feature

  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers often highlight the product's exceptional ease of use, overall performance, and straightforward setup. Many also appreciate its effective Wi-Fi, responsive remote control, and impressive speed, especially considering its price and compact size, making it great for streaming. However, some users have reported concerns regarding compatibility with certain devices and issues with battery life. A smaller number of customers also noted instances of the device overheating.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 456 Showing 9,101-9,120 of 9,808 reviews
  • Rated 2 out of 5 stars

    Works ok most of the time

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Actually works less effectively than the previous Roku streaming device I gave away, though this new one runs cooler. The main problem is the volume control; it is unreliable and volume gets stuck and will not move up or down. This is a known problem.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Just OK

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a hard time keeping the plug to the Tv in tight….it kept coming loose. Finally got it to stay.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Simple, efficient, great quality streaming device.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plug it in, sign into your accounts, and turn any hdmi enable tv into a smart tv. We had an older smart tv and it was painfully slow. This made it feel like that old tv is new tech.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    roko

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    sometimes it searches to much. Bio something. Keeps going out sometimes. Like connection is loose.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Ditched cable because this is great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really easy to set up, even on TVs a couple years old

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Very unstable after installation and activation

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been a Roku user for many years. This was the most troublesome activation. It took at least 6 times to get it to work and it's still not stable. After successfully completing installation, it will sometimes de-pair the remote, reject the video feed for some digital protection scheme it says I don't have for 1080p, or just blanks out the screen without warning. In addition, I had to de-activate TV control, since it would only increase to max or decrease to min a single push of the volume control. I was just about to package it up and return it, when I gave it one more try. If it fails again, back it goes. This is with a Vizio TV that has previously been running with a Roku 3 without problems.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Roku Spectrum Cable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s okay. I find it cumbersome to change channels while using the Spectrum Cable TV App.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Constant audio dropouts. Have several Roku devices. This one has audio issues that im hoping will be fixed w sw updates

    No, I would not recommend this to a friend
    • Brand response from Roku Support
      Posted .

      Hello there. Thank you for letting us know. we have few steps for you to follow. If you haven't already, try to unplug the TV and wait for few seconds to plug it back. Also, you can try to use the device on a different TV if it does the same thing. Additionally, please try to follow this FAQ to improve the sound: https://support.roku.com/article/208755518. If you need help troubleshooting the device, contact us online at support.roku.com/contactus. We’ll make sure to assist you better to get good feedback. Happy Streaming! Bernie, Roku Customer Advocate roku

  • Pros mentioned:
    Ease of use

    Rated 2 out of 5 stars

    Good device but slow wifi speed while streaming

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use. Wifi strength is weak. Home screen is not junky.

    I would recommend this to a friend
    • Brand response from Roku Team
      Posted .

      Hi there, thanks for taking a moment to share your feedback with us. Signal strength can vary due to factors and we're here to help! Reference our helpful FAQ article: http://go.roku.com/connectivity. This page will provide you with common concerns, troubleshooting, error codes, and recommended actions.

      We hope this helps!
      Roku Customer Advocate roku

  • Rated 3 out of 5 stars

    Roko

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It worh the first day and now it hadn't work since.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Streaming

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only solved part of my streaming issue which developed because LG TV browser would not update.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Roku

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not great. it doesn't always open up unless I switch inputs on my TV and then switch back

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Roku streaming stick

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s ok, not as good as the 4k stick and it doesn’t always work I have to unplug it sometimes.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Fast and Reliable

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast, high quality streaming, and a great replacement for an old Apple TV unit without having to drop over $100 on a new one while still getting all the content I wanted.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cheap, works great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been a fan of a roku for quite some time. But their new 4K devices have all had major problems. But luckily this one has been pretty good but it’s on a 720p tv so.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Roku Stick

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to return this due to it not being responsive. It would only work about half the time. I exchanged it for the other model that was 4k as well. I think it was a signal issues. But this is the first model I've ever had issues with.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Don't recommend

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had roku in the past which is why i decided to purchase again. This time around is completely different. It takes a while to connect and it tends to freeze a lot. It will restart on its own. This will definitely be my last time purchasing

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Bella Roku

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do not think that it is any better than the one I had.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Green stripes and piercing noise -

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stopped working correctly after 4 months. Streamed various Roku devices for years and had zero issues until now. This device will stop streaming and created green lines and a piercing noise within either a few minutes of streaming or within 30 minutes of start of streaming. Googled how to trouble shoot, tested tv with another Roku device and no issues. This isn’t tv related, this is actual Roku streaming device related, and too late to return. Very annoying. Tried multiple ways to correct, nothing helps.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Roku is Great, Just Not This One

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using Roku devices for years, and currently have 5 active units in my house. I bought this one to hide behind a wall mounted TV, and it absolutely will not find the wireless receiver. I have tried every configuration imaginable, including different TVs, plugs, HDMI ports, etc. I always get the dreaded Error 022. Roku knows these are mostly defective, and refuses to admit it (Google Roku Error 022 just for fun). It's going back today.

    No, I would not recommend this to a friend