Customer Ratings & Reviews
- Model:
- 3820R2
- SKU:
- 11287561
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers often highlight the product's exceptional ease of use, overall performance, and straightforward setup. Many also appreciate its effective Wi-Fi, responsive remote control, and impressive speed, especially considering its price and compact size, making it great for streaming. However, some users have reported concerns regarding compatibility with certain devices and issues with battery life. A smaller number of customers also noted instances of the device overheating.
This summary was generated by AI based on customer reviews.
Roku doesn’t support their products, disposable.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after 2 months. Best Buy won’t take it back because it’s past the return period and Ruku’s customer service sucks. They make it impossible to get a return authorization for warranty. If you are buying this product purchase the extended warranty or just buy a fire stick at least they have some type of customer support.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello! We understand your concerns, and we appreciate you sharing them with us. We want to gather more information about the issue you're experiencing. Additionally, if you're interested, you can check if your device is eligible for a replacement under the one-year limited warranty. Just visit https://support.roku.com/contactus and select "Questions about returning my Roku device or managing my order" to determine your device's eligibility for a replacement. To learn more about warranty returns and replacements, please visit our helpful FAQ here: https://support.roku.com/article/208757058.
Always happy to help!
Elmer, Roku Customer Advocate
not worth the extra 50
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.was not worth the extra 50 over the reg unit... and did not work shortly after purchase. Very disappointed.
No, I would not recommend this to a friendBrand response from Roku Support
Posted .Hello there, thank you for your feedback, and we're sorry for this experience. If you would like to share your experience with the store, you can contact them here: https://www.bestbuy.com/services/presales/contactus/education?contact. If you need help in the future with your Roku, you can contact us at support.roku.com/contactus. Happy Streaming! Bernie, Roku Customer Advocate
Love it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Made my tv a smart tv which helped reduce the wires so I could mount my tv. I used to have to connect it to a console now no visible wires!
I would recommend this to a frienddidn't need.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't need, So haven't used and haven't been able to get to store to return.
I would recommend this to a friendgood but slow
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do like how I can watch shows, but it is prolonged.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello, Cody! Thanks for letting us know. We see that you have given us a 1 out of 5 stars. If there is anything that you need assistance with, we are here to help. Contact us directly at support.roku.com/contactus to connect with an agent who can assist. Your feedback is very important to us, and we’re eager to help. Thank you! Bernie, Roku Customer Advocate
Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had roku express prior, and was annoyed by the range of the remote (remote didn’t work from certain angles). This did not have that issue.
I would recommend this to a friendReturned it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this after it stopped working. I had called Roku customer service, who couldn’t figure out the problem. I got a Chromecast with Google TV 4K, and it works great.
No, I would not recommend this to a friendRoku support sucks!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed! After years of being a happy Roku user I had issues with the 2 new 4K sticks I bought. After hours of wasted time on chats and calls with Roku support I finally gave up and threw the device in the trash. Roku support is horrible and not at all supportive. When it works the Roku platform is great, but they are worthless if you have a hardware issue even with a brand new device. Unfortunately the Best Buy return policy is 14 days, otherwise I would have returned it.
No, I would not recommend this to a friendFiis Sticj
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.uts ok , does what it should do, does not like to link to my tv
I would recommend this to a friendRoku delivery
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Found a great price online. Best buy offered me same day delivery if I created an account. Fast and easy and got my item same day!
I would recommend this to a friend- Cons mentioned:Battery life
junk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second, the 1st 4K lasted 2 months. It just lost power. Took it to a store, person on the floor asked if I had tried new batteries. Which I had, said wasn't anything he could do for me, suggested I buy another
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Mike, thanks for taking a moment to share your feedback with us. Have you had a chance to reach out to our customer support team? Visit us online at https://support.roku.com/contactus. Select the option that reads, "Questions about returning my Roku device or managing my order" so that we can see if your device is eligible for a replacement.
If you'd like to learn more about warranty returns and replacements, please visit our helpful FAQ here: https://support.roku.com/article/208757058.
Roku Customer Advocate
Poor quality for Roku standards!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Roku Streaming Stick 4K was functioning fine up until two weeks ago when pressing the OK button became an issue . The button needed to be pressed firmly to engage but even the it did not work every time.
No, I would not recommend this to a friendINCREDIBLE money saver
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.AMAZING Product. Wish I knew of it much sooner, it would have saved me so much money in cable costs and saved some of my TVs
I would recommend this to a friendGood but frustrating!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keeps shutting off and needs rebooting quite often.
I would recommend this to a friendBrand response from Roku Team
Posted .Hello, Christina. Thanks for letting us know about the behavior you are seeing with your Roku device. If you have ever plugged the device into the TV's USB port, please try plugging it into the wall outlet. Consider trying to plug it into a different HDMI port. Additionally, try to check the software version, then restart the device. If you need help troubleshooting, don't hesitate to contact a member of our support team directly at support.roku.com/contactus so we can assist you. Happy Streaming! Bernie, Roku Customer Service
Best thing to have
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you don’t have a smart tv and unable to download streaming apps and more get you a ROKU to get the most out of your tv!
I would recommend this to a friendGood Stick
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Even though the Tv I am using this stick on is a smart TV, the streaming is much faster and better using this ROKU stick.
I would recommend this to a friendRoku Box
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Remote Control didn't work. Can't do too much typing
I would recommend this to a friendWouldn't stay connected
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Might have been the way it had to plug into our tv. The power cord on the stick plug sat on top pulling on it more than what seems it was made for. Might work better on different tv.
No, I would not recommend this to a friendRoku streaming stick not the bes
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchase 2 of these. Both have the same problem. When the tvs are turned on the HDCP error screen comes up when I try to stream YoutubeTV. I unplug the sticks and plug them back in and the error goes away. I have tried all of Rokus trouble shooting. Nothing fixes it. One tv is LG other is Samsung. 5 year old Roku works great. Many complaints on Roku website for the same problem. No solution that I can find
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi BobG, this certainly isn’t the kind of experience we’d hope for you to have and we're here to help. Please send us an email so that we can work with you directly at support.roku.com/contactus. Your feedback is very important to us and we’re eager to assist. Thank you! Roku Customer Advocate
ROKU -- TRASH KU
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Best Buy rep was very good on going over the different features of Roku, which I bought when my regular service Verizon, DROPPED ONE AMERICA NEWS. But after a week or so, Roku changed One America to a paid service, rather than what was advertized as free. Further ROKU gets a ZERO rating in itself. First you can not fast forward on commercials; second if you watch part of something, the show may not be there when you go to see the end of it and even if it is there, the system does NOT keep taps n where you ended, so you have to watch it all again or try to skip to the right spot. Their selection of shows would need improvement to get to the Blockbuster level ! DO NOT BUY!
No, I would not recommend this to a friend