Customer Ratings & Reviews
- Model:
- 3820R2
- SKU:
- 12009371
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Haven't received Product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have not received the product yet. Where is it?????
No, I would not recommend this to a friendBrand response from Roku Support
Posted .Hi Sidney, we are sorry to hear about your order experience. Please contact Best Buy directly so that they can provide you with an update on your order. We look forward to hearing about your experience with our product once you have it set up at home. Thank you for taking the time to share your thoughts. Jessica, Roku Customer Advocate
ROKU Products
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We've had two of this product and several of the ROKU Express models. Overall, ROKU products are a pain in the butt! The stop working, they re-boot themselves and I've had to replace the remotes. Though it's the least amount of trouble when compared to the FireStick. Not one that I would personally recommend.
No, I would not recommend this to a friendWifi only usage
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thought this device could be used with an ethernet cord, but found out it can only be used with wifi. For that reason I returned it.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there! Thanks for taking a moment to share your feedback with us.
For customers who prefer a wired internet connection, we offer the Roku Ultra with an ethernet port. We also have a variety players which can use a compatible third-party USB Ethernet adapter. This includes the Roku Express 4K, Express 4K+, and Streambar. Visit us online to learn more: https://support.roku.com/article/360058027813.
We hope this helps!
Roku Customer Advocate
- Pros mentioned:Ease of use
Yes to Roku
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice unit for a great sale price. Super easy to install and use.
I would recommend this to a friend Works ok most of the time
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Actually works less effectively than the previous Roku streaming device I gave away, though this new one runs cooler. The main problem is the volume control; it is unreliable and volume gets stuck and will not move up or down. This is a known problem.
No, I would not recommend this to a friendUnreliable and failed in less than 90 days. Twice.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have owned many Roku devices. This model is terrible, as I've had two fail in short order. The remote control volume buttons only work sporadically. Recognized wifi but stopped connecting, even after exhausting all troubleshooting steps and factory reset. Best Buy's short return policy means I'm stuck with the loss.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Jim, we appreciate the effort to took to troubleshoot the issue. Have you had a chance to contact our customer support team? We'd be happy to learn more and assist you further. Visit us online at support.roku.com/contactus to get started and connect with an agent. Your feedback is very important to us, and we’re eager to assist.
Thanks!
Elmer, Roku Customer Advocate
okay item
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.okay, nothing different from what I had on the TV except Ruku TV app.
No, I would not recommend this to a friendI would try another brand if possible.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The last two streaming sticks I purchased have not been the greatest. No sure if they are not making them as well but I am having a lot of technical issues with the last two I purchased. Picture not showing up and I have to unplug and plug back up to get the picture when using the Roku. Could not return to store after 14 days so I was stuck with products.
No, I would not recommend this to a friendA boomer can connect this
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this because its wireless connection allowed me to place a TV on a wall without calling the cable company or renting another box from them. So simple to connect a boomer can do it.
I would recommend this to a friend- Pros mentioned:Ease of use
Roku for use with spectrum tv app
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to set up and use, great for use with spectrum tv app
I would recommend this to a friend Just OK
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had a hard time keeping the plug to the Tv in tight….it kept coming loose. Finally got it to stay.
No, I would not recommend this to a friendSimple, efficient, great quality streaming device.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Plug it in, sign into your accounts, and turn any hdmi enable tv into a smart tv. We had an older smart tv and it was painfully slow. This made it feel like that old tv is new tech.
I would recommend this to a friend- Pros mentioned:Ease of use
Ditched cable because this is great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really easy to set up, even on TVs a couple years old
I would recommend this to a friend good but slow
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do like how I can watch shows, but it is prolonged.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello, Cody! Thanks for letting us know. We see that you have given us a 1 out of 5 stars. If there is anything that you need assistance with, we are here to help. Contact us directly at support.roku.com/contactus to connect with an agent who can assist. Your feedback is very important to us, and we’re eager to help. Thank you! Bernie, Roku Customer Advocate
roko
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sometimes it searches to much. Bio something. Keeps going out sometimes. Like connection is loose.
I would recommend this to a friendRoko
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worh the first day and now it hadn't work since.
No, I would not recommend this to a friendRoku Spectrum Cable
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s okay. I find it cumbersome to change channels while using the Spectrum Cable TV App.
No, I would not recommend this to a friendRoku Stick
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return this due to it not being responsive. It would only work about half the time. I exchanged it for the other model that was 4k as well. I think it was a signal issues. But this is the first model I've ever had issues with.
I would recommend this to a friendVery unstable after installation and activation
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've been a Roku user for many years. This was the most troublesome activation. It took at least 6 times to get it to work and it's still not stable. After successfully completing installation, it will sometimes de-pair the remote, reject the video feed for some digital protection scheme it says I don't have for 1080p, or just blanks out the screen without warning. In addition, I had to de-activate TV control, since it would only increase to max or decrease to min a single push of the volume control. I was just about to package it up and return it, when I gave it one more try. If it fails again, back it goes. This is with a Vizio TV that has previously been running with a Roku 3 without problems.
No, I would not recommend this to a friend- Pros mentioned:Ease of use
Good device but slow wifi speed while streaming
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use. Wifi strength is weak. Home screen is not junky.
I would recommend this to a friendBrand response from Roku Team
Posted .Hi there, thanks for taking a moment to share your feedback with us. Signal strength can vary due to factors and we're here to help! Reference our helpful FAQ article: http://go.roku.com/connectivity. This page will provide you with common concerns, troubleshooting, error codes, and recommended actions.
We hope this helps!
Roku Customer Advocate