Customer Ratings & Reviews
- Model:
- 3820R2
- SKU:
- 12009371
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
not for me!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't like the look or feel of it compared to Amazon firestick.
No, I would not recommend this to a friendInconvenient
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have to unplug it from the AC power and plug back in each time I go to Roku.
I would recommend this to a friendThomasS
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I found it very hard to under stand the instructions. Impossible to find the local channels .Needed help to sink with the TV .My main complacent is technology on the TV is not designed for the average OLD man to understand.
No, I would not recommend this to a friendOk
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok but not great. Prefer the other types Roku offers.
I would recommend this to a friendBest Streaming Device
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Compared to the other two streaming devices that we all know, this is far superior. The Black Friday price made it the right time to try Roku.
I would recommend this to a friendReturned it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this after it stopped working. I had called Roku customer service, who couldn’t figure out the problem. I got a Chromecast with Google TV 4K, and it works great.
No, I would not recommend this to a friendBetter choice available.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When it stays connected it works good. Buffers consistently.
I would recommend this to a friendNot sure about ease of use or if recommendable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still working on installation, haven't given up!!?
No, I would not recommend this to a friendRoku support sucks!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed! After years of being a happy Roku user I had issues with the 2 new 4K sticks I bought. After hours of wasted time on chats and calls with Roku support I finally gave up and threw the device in the trash. Roku support is horrible and not at all supportive. When it works the Roku platform is great, but they are worthless if you have a hardware issue even with a brand new device. Unfortunately the Best Buy return policy is 14 days, otherwise I would have returned it.
No, I would not recommend this to a friendRemote doesn't hold up.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I keep having issues with the remote. Only works for a short while and then stops. Will be looking for a different brand next time.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello! We understand you're experiencing difficulties with your Roku remote. Occasionally, Roku remotes can unpair from their devices due to power issues, Wi-Fi problems, or random glitches. First, please check that your batteries are aligned correctly and that there is no debris obstructing the path. Try restarting your Roku device by navigating to Home > Settings > System > Power. If you do not see Power, please select System Restart. You can refer to this link for more information: https://support.roku.com/article/21306145024535. If you are still facing the same issue, please visit us online at http://support.roku.com/contactus. We're here to ensure you enjoy a seamless streaming experience! Elmer, Roku Customer Advocate
Works except…
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The stick works great! Except for Roku’s disagreement with Disney+ !! Don’t get Hulu+ disney+ unless you have “without ads” subscription !!!
I would recommend this to a friendLove it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Made my tv a smart tv which helped reduce the wires so I could mount my tv. I used to have to connect it to a console now no visible wires!
I would recommend this to a friendGreat
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had roku express prior, and was annoyed by the range of the remote (remote didn’t work from certain angles). This did not have that issue.
I would recommend this to a frienddidn't need.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't need, So haven't used and haven't been able to get to store to return.
I would recommend this to a friendNot worth the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cannot get abc a lot of local channels. Support is non existent
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Sasha, thanks for sharing. This sounds a bit unusual, and we'd like to learn more and help troubleshoot this with you. Please visit us online at support.roku.com/contactus to get started and connect with an agent. Your feedback is very important to us, and we’re eager to assist. Thanks! Bernie, Roku Customer Advocate
Poor quality for Roku standards!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Roku Streaming Stick 4K was functioning fine up until two weeks ago when pressing the OK button became an issue . The button needed to be pressed firmly to engage but even the it did not work every time.
No, I would not recommend this to a friendRoku delivery
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Found a great price online. Best buy offered me same day delivery if I created an account. Fast and easy and got my item same day!
I would recommend this to a friendFiis Sticj
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.uts ok , does what it should do, does not like to link to my tv
I would recommend this to a friendINCREDIBLE money saver
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.AMAZING Product. Wish I knew of it much sooner, it would have saved me so much money in cable costs and saved some of my TVs
I would recommend this to a friend- Cons mentioned:Battery life
junk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second, the 1st 4K lasted 2 months. It just lost power. Took it to a store, person on the floor asked if I had tried new batteries. Which I had, said wasn't anything he could do for me, suggested I buy another
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Mike, thanks for taking a moment to share your feedback with us. Have you had a chance to reach out to our customer support team? Visit us online at https://support.roku.com/contactus. Select the option that reads, "Questions about returning my Roku device or managing my order" so that we can see if your device is eligible for a replacement.
If you'd like to learn more about warranty returns and replacements, please visit our helpful FAQ here: https://support.roku.com/article/208757058.
Roku Customer Advocate