Customer Ratings & Reviews
- Model:
- 3820R2
- SKU:
- 12009371
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Remote failed, ROKU support was frustrating
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have liked ROKU over the years, but our remote kept losing pairing with the TV for power on/off and volume control. I was very painful dealing with ROKU. Their only support way was chat. I have asked for a new remote to be sent to me and they said they would have to take 24 to 48 hours to confirm. So frustrating that you can't talk to a real person
I would recommend this to a friendRoku Stick streaming
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Remote controller doesn’t work with the device and having hard times with connecting to internet It just freezes the tv screen I just threw it in trash
No, I would not recommend this to a friendUseless ROKU Stick 4K
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Actually 0 stars is closer. Direct wi-fi between the remote and the stick knocks out the video wi-fi signal, making this ROKU stick useless. It took a while and a wi-fi analyzer to discover the source of the problem, which was the ROKU stick and its remote. The fix was a ROKU and remote that communicate via an IR signal. Too bad I can't return it and can only throw it in electronic recycle.
No, I would not recommend this to a friendCable alternative
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good buy at holiday prices, better than paying cable box, totally cheaper too.
I would recommend this to a friendNeed to Exchange
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We need to exchange this. It will not stay connected. We have to wiggle the electric cord or wiggle the USB and it will come on. However, when we go back to TV or turn the set off.....then check the next time, it will be disconnected. We are having to get up and go wiggle cords or connections to get it to come on EACH AND EVERY TIME that we use it. This cannot be normal. When it connects and works, it's great. It just won't stay connected.
I would recommend this to a friendBrand response from Roku Team
Posted .Hello, we're sorry to hear about your experience. If you'd like to receive a replacement unit, we'd recommend reaching out to BestBuy directly so that they can assist.
It sounds like there could be an issue with the handshake between the player and your HDMI port. We'd recommend trying to use a different HDMI port on your TV or even an HDMI extender—we offer them for free for Streaming Stick customers here https://my.roku.com/hdmi.
If your issue persists, please send us an email at support.roku.com/contactus so we can help.
Roku Customer Advocate
It’s ok
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Won’t stay connected to the internet. Works great when it works.
No, I would not recommend this to a friendWorked good until it didn’t!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had this 3 months and now it won’t work and it’s just past the returnable date. Very disappointing!
No, I would not recommend this to a friendTry a different model
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s very buggy and the remote is kinda garbage. I wish I didn’t purchase this
No, I would not recommend this to a friendVery convenient
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have all my streaming services in one place plus I can cast to the device. Live TV plus music is a big plus
I would recommend this to a friendSaving Me Money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Allows me to access the App l wanted so I could discontinue using a cable box and decrease my monthly bill.
I would recommend this to a friendDefective.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I believe I have a defective Roku stick. It turns on and off. I'm very disappointed with this product.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there, thanks for taking a moment to share. This doesn't sound quite right and we'd like to assist you directly to learn more. Please visit us online at support.roku.com/contactus to connect with an agent. Your feedback is very important to us and we’re eager to assist.
Thank you!
Roku Customer Advocate
All you need
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good basic Streaming Device but the inability to run on the TV USB, prevents me from giving it five stars.
I would recommend this to a friendDisappointed requires credit card
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never used purchased found out on set up that you must put a credit card on file. No interested in doing that.
No, I would not recommend this to a friendConfusing.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't know about others but I can't make it work. I bought it to get off cable but just can't make it work.
No, I would not recommend this to a friendFlawed Product - don’t recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good Wifi performance, but I get constant errors (Error 020) and went back to using my older model
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi AVBG, we're sorry to hear about your experience and we're here to help!
On our Support site, we have a helpful article and video that will walk you through some more detailed troubleshooting options here: https://support.roku.com/article/230317588.
As a quick tip, be sure that you unplug everything, from the HDMI connector to the power cord, before reconnecting and restarting your Roku player. Also, you can try to use a different HDMI port on your TV or a different TV in an attempt to isolate the issue.
If your issue continues, please contact us directly at support.roku.com/contactus so that we can assist you directly. We look forward to getting you up and streaming!
Roku Customer Advocate
Does what it should
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked for what i needed it too…I do enjoy the fact that it can power on and control volume of the tv
I would recommend this to a friendUnhappy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was very disappointed that the Roku was not what I looking for. I was looking to be able to access the local channels.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Geneva, thank you for reaching out. Roku offers access to over 60 local news stations in major cities, including ABC, CBS, FOX, and NBC affiliates. To find local news channels, go to the Home Screen Menu and select “Live TV,” or open the Live TV tile and press the left arrow button. For more help, please visit this link: https://www.roku.com/blog/how-to-watch-local-channels-news-and-weather-on-your-roku-player-and-roku-tv. We hope this will be helpful to you. your feedback is incredibly important to us and plays a crucial role in shaping our products and services.
We can't wait for you to start streaming!
Elmer, Roku Customer Advocate
Roku 4K device Fails Completely after 17 Days
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this item on July 2, 2023. It stopped working today and Best Buy said they only have a 15 day return so I have to contact Roku. That is also a disaster. You can't call them. Everything is done through email. This is my second one to fail. I have never had any issues with the Firestick.
No, I would not recommend this to a friendDefective after 15 days
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item defective after 15 days literally a day after the return period ended. Wi-Fi disconnects constantly and the remote won’t work unless I reset the Roku. Buy a fire stick instead
No, I would not recommend this to a friend- Cons mentioned:Compatibility
Roku
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can't get it to work with Visio TV. I have kept trying without success/
No, I would not recommend this to a friend