Customer Ratings & Reviews
- Model:
- 3820R2
- SKU:
- 12045278
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
to a friend
Good for when it is needed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just moved and my new location does not support over the air TV - we are in a dead zone with only one station. My TV was older and didn't support YouTubeTV, which we bought to get TV. It works fine. I got it for half price around Black Friday.
I would recommend this to a friendDon't let your router to close ig
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Apparently it couldn't connect to my internet because it was to close to my router. However my tv is right next to my router so It doesn't really work
No, I would not recommend this to a friendReview
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t always take you to programming right away - must go through some routine - a big pain.
No, I would not recommend this to a friendFrustrating
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like the product easy setup but the remote stops working and I have to unplug the stick to reprogram it. This is the second one. The other one had the same problem.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Gattiman, this certainly isn’t the kind of experience we’d hope you would have and we are here to help.
Please check for the latest update under your Settings menu to ensure that you are on the newest software version. Once updated, be sure to restart your device.
If your issue continues, please contact us directly at support.roku.com/contactus so that we can assist.
Thanks!
Roku Customer Advocate
Too long
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't want to give this a one star as i am sure it's a great item but I had to return it as it was too long to use on my tv.
I would recommend this to a friendRoku stick
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is hard to get what you would like to see on this stick. May be there is a better receiver in Roku but they need to explain more. Also, software update and linking to internet if you change the service provider is not that intuitive.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello there, we appreciate you for sharing your feedback. We're here to help! May we know which specific content you are trying to access? You can check the following article to find all different kinds of free content: https://support.roku.com/article/208756428. Please note that a stable internet connection is required for software updates. To switch to a new wireless network, navigate to Settings > Network > Set up connection and select the preferred Wi-Fi network. You can check this article: https://www.roku.com/products/roku-streaming-stick-4k to explore more of the features of this device. For more assistance, you can contact us at https://support.roku.com/contactus.
We hope this helps!
Roku Customer Advocate
THUMBS UP
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.OVERALL A GREAT PRODUCT THAT IS MUCH FASTER THAN THE PREVIOUS VERSION WHICH REALLY LAGGED
I would recommend this to a friendNo web browser
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There is no web browser like the fire stick and cost more.
No, I would not recommend this to a friendShortcut Button Issue
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed with remote that dosen't come with shortcut button for Hulu. I am unable to verify which box that come with Hulu button to exchange.
I would recommend this to a friendUnreliable and failed in less than 90 days. Twice.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have owned many Roku devices. This model is terrible, as I've had two fail in short order. The remote control volume buttons only work sporadically. Recognized wifi but stopped connecting, even after exhausting all troubleshooting steps and factory reset. Best Buy's short return policy means I'm stuck with the loss.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Jim, we appreciate the effort to took to troubleshoot the issue. Have you had a chance to contact our customer support team? We'd be happy to learn more and assist you further. Visit us online at support.roku.com/contactus to get started and connect with an agent. Your feedback is very important to us, and we’re eager to assist.
Thanks!
Elmer, Roku Customer Advocate
Roku
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.4K Roku stick stove buffers with hotspot on phone not good if you do not have internet
I would recommend this to a friendRoku device
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had problems with this device streaming. i am not very happy with this product.
No, I would not recommend this to a friendRoku
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ok, but nit what I expected. Takes time to figure out. Live it’s always live.
No, I would not recommend this to a friendROKU is da bomb - remote is great!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These new ROKU sticks are amazing they have volume control onthe side so you can use it for any TV and it also sleeps and comes right back up when you shut the TV off. Just makes my cheap bedroom TV work....highly recommend.
I would recommend this to a friendMalfunctioning remote
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The remote doesn't always work once you press on. On has to be pressed a second time. The volume malfunctioned. I put it on mute and had a difficult time getting it to return to sound. I put in new batteries, but the issues persisted.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Oh! No. This can be a hardware issue with the Roku remote, but have you tried to set up the remote control manually? If you need help, follow these steps on this link: https://support.roku.com/article/360004786894. In addition, you can contact Roku Tech Support if the issue persists.
We hope this is helpful for you. Happy Streaming!
Roku Customer Advocate
Meh.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product lagged a lot straight out of the gate. I contacted support and was told the product had updates the manufacturer was sorting through within 24 hours. I waited 2 days just because I like to give a little leeway and it still was not operating smoothly.
No, I would not recommend this to a friendgood but slow
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do like how I can watch shows, but it is prolonged.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello, Cody! Thanks for letting us know. We see that you have given us a 1 out of 5 stars. If there is anything that you need assistance with, we are here to help. Contact us directly at support.roku.com/contactus to connect with an agent who can assist. Your feedback is very important to us, and we’re eager to help. Thank you! Bernie, Roku Customer Advocate
Remote Control Failure
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like Roku, however, the remote control broke after 5 months. It was replaced in a timely manner under warranty. Not sure how long this remote will last, but I don't remember ever having a remote control go bad on any other device that I have used. The remote control costs as much as I paid for the entire streaming stick package that I bought on sale.
No, I would not recommend this to a friendStreaming Stick is questionable
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We like Roku, but the Streaming Stick design doesn't fit some of our TVs that have horizontal HDMI port connections.
No, I would not recommend this to a friendStop working
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Finally got it setup. Stopped working for us about 2 weeks later.
No, I would not recommend this to a friend