Customer Ratings & Reviews
- Model:
- 3820R2
- SKU:
- 12045278
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
to a friend
Makes dumb TVs smart
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have an old 24” TV that ive had for years and it fully revitalized the Tv and the experience using it. The roku app also supports bluetooth so i can use my headpphones to watch whatever i want on a bigger screen
I would recommend this to a friendReconditioned presented as new product
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this several months ago and it is starting to not work. Unresponsive to the remote and delayed response when using the remote. I just took a look at the roku stick that plugs into the TV and see that it has a wrapper on it that says reconditioned. They absolutely presented this as brand new and even had all the packaging perfectly done like it was brand new. I reviewed my purchase and it still doesn't say anything about reconditioned or refurbished when I bought it. It was an online purchase pickWed up at a store.
No, I would not recommend this to a friendRemote
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The one thing is my mom is older and she didn’t understand to use it.
I would recommend this to a friendCompact and get job done
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good size if you tv is hung and don’t want a box hanging around somewhere
I would recommend this to a friendNot worth the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cannot get abc a lot of local channels. Support is non existent
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Sasha, thanks for sharing. This sounds a bit unusual, and we'd like to learn more and help troubleshoot this with you. Please visit us online at support.roku.com/contactus to get started and connect with an agent. Your feedback is very important to us, and we’re eager to assist. Thanks! Bernie, Roku Customer Advocate
Roku Streaming stick
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was more difficult to install than anticipated. Needed assistance from Geek Squad.
I would recommend this to a friendWorks ok most of the time
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Actually works less effectively than the previous Roku streaming device I gave away, though this new one runs cooler. The main problem is the volume control; it is unreliable and volume gets stuck and will not move up or down. This is a known problem.
No, I would not recommend this to a friendROKU Products
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We've had two of this product and several of the ROKU Express models. Overall, ROKU products are a pain in the butt! The stop working, they re-boot themselves and I've had to replace the remotes. Though it's the least amount of trouble when compared to the FireStick. Not one that I would personally recommend.
No, I would not recommend this to a friendYes to Roku
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice unit for a great sale price. Super easy to install and use.
I would recommend this to a friendokay item
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.okay, nothing different from what I had on the TV except Ruku TV app.
No, I would not recommend this to a friendRoku doesn’t support their products, disposable.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after 2 months. Best Buy won’t take it back because it’s past the return period and Ruku’s customer service sucks. They make it impossible to get a return authorization for warranty. If you are buying this product purchase the extended warranty or just buy a fire stick at least they have some type of customer support.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello! We understand your concerns, and we appreciate you sharing them with us. We want to gather more information about the issue you're experiencing. Additionally, if you're interested, you can check if your device is eligible for a replacement under the one-year limited warranty. Just visit https://support.roku.com/contactus and select "Questions about returning my Roku device or managing my order" to determine your device's eligibility for a replacement. To learn more about warranty returns and replacements, please visit our helpful FAQ here: https://support.roku.com/article/208757058.
Always happy to help!
Elmer, Roku Customer Advocate
Remote doesn't hold up.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I keep having issues with the remote. Only works for a short while and then stops. Will be looking for a different brand next time.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello! We understand you're experiencing difficulties with your Roku remote. Occasionally, Roku remotes can unpair from their devices due to power issues, Wi-Fi problems, or random glitches. First, please check that your batteries are aligned correctly and that there is no debris obstructing the path. Try restarting your Roku device by navigating to Home > Settings > System > Power. If you do not see Power, please select System Restart. You can refer to this link for more information: https://support.roku.com/article/21306145024535. If you are still facing the same issue, please visit us online at http://support.roku.com/contactus. We're here to ensure you enjoy a seamless streaming experience! Elmer, Roku Customer Advocate
Wifi only usage
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thought this device could be used with an ethernet cord, but found out it can only be used with wifi. For that reason I returned it.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there! Thanks for taking a moment to share your feedback with us.
For customers who prefer a wired internet connection, we offer the Roku Ultra with an ethernet port. We also have a variety players which can use a compatible third-party USB Ethernet adapter. This includes the Roku Express 4K, Express 4K+, and Streambar. Visit us online to learn more: https://support.roku.com/article/360058027813.
We hope this helps!
Roku Customer Advocate
Good but frustrating!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keeps shutting off and needs rebooting quite often.
I would recommend this to a friendBrand response from Roku Team
Posted .Hello, Christina. Thanks for letting us know about the behavior you are seeing with your Roku device. If you have ever plugged the device into the TV's USB port, please try plugging it into the wall outlet. Consider trying to plug it into a different HDMI port. Additionally, try to check the software version, then restart the device. If you need help troubleshooting, don't hesitate to contact a member of our support team directly at support.roku.com/contactus so we can assist you. Happy Streaming! Bernie, Roku Customer Service
Good to a point.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its ok. Sometimes you have to pull it out to reset it. Because its a stick, that makes it harder to unplug and plug in.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello Manny, thanks for letting us know about your experience. We would like to understand more about the challenge you are facing, and we encourage you to visit us online at support.roku.com/contactus so we can conduct a thorough assessment of this matter. Together with you, we will sort this out.
We're always here to help!
Roku Customer Advocate
I would try another brand if possible.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The last two streaming sticks I purchased have not been the greatest. No sure if they are not making them as well but I am having a lot of technical issues with the last two I purchased. Picture not showing up and I have to unplug and plug back up to get the picture when using the Roku. Could not return to store after 14 days so I was stuck with products.
No, I would not recommend this to a friendA boomer can connect this
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this because its wireless connection allowed me to place a TV on a wall without calling the cable company or renting another box from them. So simple to connect a boomer can do it.
I would recommend this to a friendRoku for use with spectrum tv app
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to set up and use, great for use with spectrum tv app
I would recommend this to a friendGreat streaming device
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very portable for travel, works wih most TVs in hotel rooms and Air B&B's. Take your streaming services and credentials with you for ease of use without leaving a trace on your hotels tv.
I would recommend this to a friendRoko
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worh the first day and now it hadn't work since.
No, I would not recommend this to a friend