Customer Ratings & Reviews
- Model:
- 3820R2
- SKU:
- 12045278
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
to a friend
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I, too, am having issues with getting the remote to work/pair with the streaming stick. I've had several Rokus in the past and never a problem until this one. And it does not seem like there is a resolution to the problem other than buying a new remote (at our cost). Sadly, I am out of my return period since I had major surgery and was unable to get it set up beforehand and waited until I felt better before dealing with it and realizing it was an issue.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi JLQ1, we'd like to offer some assistance! When using a Roku Streaming Stick player, the wireless interference from the HDMI connector may impact the performance of your remote.
Try moving your Roku Streaming Stick away from the HDMI connector on your TV by installing an extension cable—we offer them for free here https://my.roku.com/hdmi.
If you're still having trouble, be sure to visit our helpful FAQ article with more in-depth suggestions at https://support.roku.com/article/208755708.
Happy Streaming!
Roku Customer Advocate
Useless ROKU Stick 4K
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Actually 0 stars is closer. Direct wi-fi between the remote and the stick knocks out the video wi-fi signal, making this ROKU stick useless. It took a while and a wi-fi analyzer to discover the source of the problem, which was the ROKU stick and its remote. The fix was a ROKU and remote that communicate via an IR signal. Too bad I can't return it and can only throw it in electronic recycle.
No, I would not recommend this to a friendCable alternative
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good buy at holiday prices, better than paying cable box, totally cheaper too.
I would recommend this to a friendno good in SC
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.could not download htc max tv in south carolina where we live
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Martin, thanks for your input! Are you still experiencing the same issue with the device? Kindly contact our support team at support.roku.com/contactus so that we can assist. Your satisfaction is our priority. Happy Streaming! Bernie, Roku Customer Advocate
Try a different model
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s very buggy and the remote is kinda garbage. I wish I didn’t purchase this
No, I would not recommend this to a friendNeed to Exchange
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We need to exchange this. It will not stay connected. We have to wiggle the electric cord or wiggle the USB and it will come on. However, when we go back to TV or turn the set off.....then check the next time, it will be disconnected. We are having to get up and go wiggle cords or connections to get it to come on EACH AND EVERY TIME that we use it. This cannot be normal. When it connects and works, it's great. It just won't stay connected.
I would recommend this to a friendBrand response from Roku Team
Posted .Hello, we're sorry to hear about your experience. If you'd like to receive a replacement unit, we'd recommend reaching out to BestBuy directly so that they can assist.
It sounds like there could be an issue with the handshake between the player and your HDMI port. We'd recommend trying to use a different HDMI port on your TV or even an HDMI extender—we offer them for free for Streaming Stick customers here https://my.roku.com/hdmi.
If your issue persists, please send us an email at support.roku.com/contactus so we can help.
Roku Customer Advocate
Worked good until it didn’t!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had this 3 months and now it won’t work and it’s just past the returnable date. Very disappointing!
No, I would not recommend this to a friendVery convenient
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have all my streaming services in one place plus I can cast to the device. Live TV plus music is a big plus
I would recommend this to a friendSaving Me Money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Allows me to access the App l wanted so I could discontinue using a cable box and decrease my monthly bill.
I would recommend this to a friendAll you need
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good basic Streaming Device but the inability to run on the TV USB, prevents me from giving it five stars.
I would recommend this to a friendDisappointed requires credit card
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never used purchased found out on set up that you must put a credit card on file. No interested in doing that.
No, I would not recommend this to a friendConfusing.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't know about others but I can't make it work. I bought it to get off cable but just can't make it work.
No, I would not recommend this to a friendDefective.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I believe I have a defective Roku stick. It turns on and off. I'm very disappointed with this product.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there, thanks for taking a moment to share. This doesn't sound quite right and we'd like to assist you directly to learn more. Please visit us online at support.roku.com/contactus to connect with an agent. Your feedback is very important to us and we’re eager to assist.
Thank you!
Roku Customer Advocate
roku stick
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was not even close to what I had thought It was supposed to be
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello! hanks for taking a moment to share. We’re sorry to hear that it didn’t work out but we appreciate your feedback nonetheless. If there is anything that we can assist you with down the road, please don't hesitate to reach out. In the meantime, we will be sure to pass this along to the product team. Thanks! Elmer, Roku Customer Advocate
Flawed Product - don’t recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good Wifi performance, but I get constant errors (Error 020) and went back to using my older model
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi AVBG, we're sorry to hear about your experience and we're here to help!
On our Support site, we have a helpful article and video that will walk you through some more detailed troubleshooting options here: https://support.roku.com/article/230317588.
As a quick tip, be sure that you unplug everything, from the HDMI connector to the power cord, before reconnecting and restarting your Roku player. Also, you can try to use a different HDMI port on your TV or a different TV in an attempt to isolate the issue.
If your issue continues, please contact us directly at support.roku.com/contactus so that we can assist you directly. We look forward to getting you up and streaming!
Roku Customer Advocate
Does what it should
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked for what i needed it too…I do enjoy the fact that it can power on and control volume of the tv
I would recommend this to a friendNo Apple, 7 days free trial not 3 months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No Apple 3 months free . 07/09/2023. Just bought three of them Roku is not honoring the Apple TV . I am in the middle of chat with Roku now.. They insist it ended in May, 7 days only "Alven I'm sorry to hear about this experience. We double-checked our system, but there's no ongoing promotion for Apple TV."
No, I would not recommend this to a friendRoku 4K device Fails Completely after 17 Days
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this item on July 2, 2023. It stopped working today and Best Buy said they only have a 15 day return so I have to contact Roku. That is also a disaster. You can't call them. Everything is done through email. This is my second one to fail. I have never had any issues with the Firestick.
No, I would not recommend this to a friendDefective after 15 days
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item defective after 15 days literally a day after the return period ended. Wi-Fi disconnects constantly and the remote won’t work unless I reset the Roku. Buy a fire stick instead
No, I would not recommend this to a friendRoku
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can't get it to work with Visio TV. I have kept trying without success/
No, I would not recommend this to a friend