Customer Ratings & Reviews
- Model:
- 3820R2
- SKU:
- 12045278
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
to a friend
Boo
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I installed this per the instructions that came in the package. I have to unplug it wait a few minutes to plug it in for it to come on. The volume does not work. it's like it is permanently muted.
No, I would not recommend this to a friendStreaming Stick
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven't used it yet, but this makes our 3rd one, so I expect it to work as well as the others.
I would recommend this to a friendRoku streaming Stick 4k
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No istructions, no explanation of how the remote works
No, I would not recommend this to a friendGreat Service; Poor Quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my fourth Roku device. Hope it lasts longer than the others did.
No, I would not recommend this to a friendMrs.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gettting it to work correctly. Directions not included with product.
No, I would not recommend this to a friendShort shelf life
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Roku is a nice product but mine start malfunctioning, black screening after 3 months on the job.
No, I would not recommend this to a friendSo far, NO ROKU SERVICE!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can't say anything yet ... I need help getting Roku on my TV. I contacted them yesterday and they want $1. to start and then $55./year. They put it on my card right away and I got a call from the card company regarding fraudulent transaction (?). I cancelled that, and so far NO ROKU SERVICER!
No, I would not recommend this to a friendDon’t buy if you have smart tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pointless if you have smart tv which I think everyone does have one
No, I would not recommend this to a friendCan't use on all TVs-HDMI extender not included
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am a fan of Roku but this "improved" version DOES NOT COME WITH HDMI EXTENDER CABLE. Must be ordered online which delays installation by a week! Very poor business practice.
No, I would not recommend this to a friendPay attention
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This roku item has a problem and roku customer service is terrible. I purchased the other 4k that is the small box and not the stick. The small box works better.
No, I would not recommend this to a friendGreat gift idea
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this for my teen, as her tv isn't smart. Works great. Good value, and she loves it.
I would recommend this to a friendGigantic glitch problem
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not install Netflix -- spent hours on my own and then another hour with a geek squad guy and still could not load or install Netflix... Had to return it.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Melody, thank you for sharing your concerns. We truly value your feedback and want to express our understanding of your frustration.
Please note that decisions about app support come from the channel providers, such as Netflix. They regularly update their apps to ensure performance and security improvements. We recommend reaching out to Netflix for further details on their app support for older devices.
At Roku, we strive to create products that last. While it’s disappointing when older models are no longer compatible with the latest apps, the Roku 2 has served well for nearly 10 years, and we hope to continue providing your household with great streaming experiences! It’s thanks to loyal customers like you that we can continue innovating and improving the streaming world.
As a tip, you can log into your Roku account at my.roku.com and click on Product Offers to explore exclusive deals on the latest models.
Thank you for your continued support, and Happy Streaming!
Roku Customer Advocate
Bad choice for us
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We went thru 2 of these units and they did not work out. Worked fine for a few days/weeks, then would shut off and we could not re-boot them and have them stay on. Did all of the suggested fixes including an HDMI extension, but still shut off. Had pretty good reviews and that is why we went with it, but it did not perform for us. Was on a 40" Sony with good air circulation.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello, thanks for reaching out. We're always here to help! Have you had a chance to reach out to our customer support team? Visit us online at https://support.roku.com/contactus. Select the option that reads, "Questions about returning my Roku device or managing my order" so that we can see if your device is eligible for a replacement.
If you'd like to learn more about warranty returns and replacements, please visit our helpful FAQ here: https://support.roku.com/article/208757058.
Roku Customer Advocate
ROKU
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can't get it work with our tv, the guy that sold it to us was not helpful at all, so I think it will be returned
I would recommend this to a friendRoku Stick
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product for the price. Works as expected. Decent installation instructions.
I would recommend this to a friendROKU
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works like it should although it took forever to get it to recognize and set up.
I would recommend this to a friendError Code 022, Roku helpless
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mine was dead on arrival, with the infamous "Error Code 022 - wireless receiver not detected". Roku support was completely useless, even though this is a known defect for at least two years. I'm ordering a different model to try, since this defect appears to be a problem only for the Streaming Stick.
No, I would not recommend this to a friendRoku stick
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased 2 of these. One worked one didn’t. No customer support help.
No, I would not recommend this to a friend0 stars if possible
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would be 0 stars, if possibe. Out of the box new, would not activate, link, or pair, even after hour + on phone with customer support. Throwing it in the trashcan. Roku never again for me. Going to Firestick, they at least include hdmi extender in thier box.
No, I would not recommend this to a friendNot satisfied
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not reliable upon startup - remote doesn't always work properly without moving connection behind TV.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there, we'd like to offer some assistance! When using a Roku Streaming Stick player, wireless interference from the HDMI connector may impact the performance of your remote.
Try moving your Roku Streaming Stick away from the HDMI connector on your TV by installing an extension cable—we offer them for free here https://my.roku.com/hdmi.
If you're still having trouble, be sure to visit our helpful FAQ article with more in-depth suggestions at https://support.roku.com/article/208755708.
Happy Streaming!
Roku Customer Advocate