Customer Ratings & Reviews
- Model:
- 3820R2
- SKU:
- 12045278
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers express satisfaction with the product's exceptional ease of use, straightforward setup, and strong overall performance. They frequently praise its effective Wi-Fi, responsive remote control, and impressive speed, noting its good value and suitability for streaming. However, some users have raised concerns regarding its battery life, compatibility with certain devices, and occasional overheating issues.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Ease of use
Roku for use with spectrum tv app
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to set up and use, great for use with spectrum tv app
I would recommend this to a friend Just OK
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had a hard time keeping the plug to the Tv in tight….it kept coming loose. Finally got it to stay.
No, I would not recommend this to a friendSimple, efficient, great quality streaming device.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Plug it in, sign into your accounts, and turn any hdmi enable tv into a smart tv. We had an older smart tv and it was painfully slow. This made it feel like that old tv is new tech.
I would recommend this to a friendroko
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sometimes it searches to much. Bio something. Keeps going out sometimes. Like connection is loose.
I would recommend this to a friend- Pros mentioned:Ease of use
Ditched cable because this is great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really easy to set up, even on TVs a couple years old
I would recommend this to a friend Roku Spectrum Cable
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s okay. I find it cumbersome to change channels while using the Spectrum Cable TV App.
No, I would not recommend this to a friendVery unstable after installation and activation
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've been a Roku user for many years. This was the most troublesome activation. It took at least 6 times to get it to work and it's still not stable. After successfully completing installation, it will sometimes de-pair the remote, reject the video feed for some digital protection scheme it says I don't have for 1080p, or just blanks out the screen without warning. In addition, I had to de-activate TV control, since it would only increase to max or decrease to min a single push of the volume control. I was just about to package it up and return it, when I gave it one more try. If it fails again, back it goes. This is with a Vizio TV that has previously been running with a Roku 3 without problems.
No, I would not recommend this to a friend- Pros mentioned:Ease of use
Good device but slow wifi speed while streaming
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use. Wifi strength is weak. Home screen is not junky.
I would recommend this to a friendBrand response from Roku Team
Posted .Hi there, thanks for taking a moment to share your feedback with us. Signal strength can vary due to factors and we're here to help! Reference our helpful FAQ article: http://go.roku.com/connectivity. This page will provide you with common concerns, troubleshooting, error codes, and recommended actions.
We hope this helps!
Roku Customer Advocate
Roko
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worh the first day and now it hadn't work since.
No, I would not recommend this to a friendStreaming
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only solved part of my streaming issue which developed because LG TV browser would not update.
I would recommend this to a friendRoku
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not great. it doesn't always open up unless I switch inputs on my TV and then switch back
No, I would not recommend this to a friendFast and Reliable
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fast, high quality streaming, and a great replacement for an old Apple TV unit without having to drop over $100 on a new one while still getting all the content I wanted.
I would recommend this to a friendRoku Stick
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return this due to it not being responsive. It would only work about half the time. I exchanged it for the other model that was 4k as well. I think it was a signal issues. But this is the first model I've ever had issues with.
I would recommend this to a friendRoku streaming stick
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ok, not as good as the 4k stick and it doesn’t always work I have to unplug it sometimes.
No, I would not recommend this to a friendCheap, works great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been a fan of a roku for quite some time. But their new 4K devices have all had major problems. But luckily this one has been pretty good but it’s on a 720p tv so.
I would recommend this to a friendHate it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work with my TV. I had it for less than 15 days. The day before returning it, it disconnected from my internet, the remote wouldn't allow me to reconnect or reset it.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Reed, thank you for sharing your experience. The issue seems unusual. We recommend restarting your Roku device by going to Home > Settings > System > System Restart. Additionally, please check your Wi-Fi connection for stability. For more guidance, visit: https://support.roku.com/article/213122277#section-1. You might also try connecting to a different network, such as a mobile hotspot, to determine if the issue lies with your Wi-Fi router or Roku device. Lastly, for a quick fix for your remote, you can try resetting it. For detailed instructions, you can refer to this link: https://support.roku.com/article/21306145024535#section-2. If you need further assistance, please let us know at support.roku.com/contactus. Thanks! Elmer, Roku Customer Advocate
Don't recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had roku in the past which is why i decided to purchase again. This time around is completely different. It takes a while to connect and it tends to freeze a lot. It will restart on its own. This will definitely be my last time purchasing
No, I would not recommend this to a friendBella Roku
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do not think that it is any better than the one I had.
No, I would not recommend this to a friendUnreliable and failed in less than 90 days. Twice.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have owned many Roku devices. This model is terrible, as I've had two fail in short order. The remote control volume buttons only work sporadically. Recognized wifi but stopped connecting, even after exhausting all troubleshooting steps and factory reset. Best Buy's short return policy means I'm stuck with the loss.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Jim, we appreciate the effort to took to troubleshoot the issue. Have you had a chance to contact our customer support team? We'd be happy to learn more and assist you further. Visit us online at support.roku.com/contactus to get started and connect with an agent. Your feedback is very important to us, and we’re eager to assist.
Thanks!
Elmer, Roku Customer Advocate
Green stripes and piercing noise -
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working correctly after 4 months. Streamed various Roku devices for years and had zero issues until now. This device will stop streaming and created green lines and a piercing noise within either a few minutes of streaming or within 30 minutes of start of streaming. Googled how to trouble shoot, tested tv with another Roku device and no issues. This isn’t tv related, this is actual Roku streaming device related, and too late to return. Very annoying. Tried multiple ways to correct, nothing helps.
No, I would not recommend this to a friend