Customer Ratings & Reviews
- Model:
- 3820R2
- SKU:
- 12045278
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers express satisfaction with the product's exceptional ease of use, straightforward setup, and strong overall performance. They frequently praise its effective Wi-Fi, responsive remote control, and impressive speed, noting its good value and suitability for streaming. However, some users have raised concerns regarding its battery life, compatibility with certain devices, and occasional overheating issues.
This summary was generated by AI based on customer reviews.
Roku is Great, Just Not This One
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have been using Roku devices for years, and currently have 5 active units in my house. I bought this one to hide behind a wall mounted TV, and it absolutely will not find the wireless receiver. I have tried every configuration imaginable, including different TVs, plugs, HDMI ports, etc. I always get the dreaded Error 022. Roku knows these are mostly defective, and refuses to admit it (Google Roku Error 022 just for fun). It's going back today.
No, I would not recommend this to a friendRoku Streaming Stick & Vizio TV.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work as it should with my Vizio TV. Tried all of the online help & chat help. Only works by powering devices off then on in a specific order. a lot of trouble. Only thing worse was trying to get help from Vizio. My old Roku works well with a much older Sharp TV.
No, I would not recommend this to a friendLocks up
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it so I could load the Spectrum app. Locks up a lot. Almost once a day.
No, I would not recommend this to a friendWay to go
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m sure it would work for us, but we decided to go against it
I would recommend this to a friendFind my ROKU haaa haaa.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lost one of two ROKU devices the day after purchase.
I would recommend this to a friendRocco
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the time and money. Installation felt rushed.
No, I would not recommend this to a friendRoku Great for Streaming
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ROKU works well with the LG TV. Only issue is the Magic Remote is not compatible with Roku so you have to have two remotes. But otherwise, works well.
I would recommend this to a friendBest Ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best thing ever. I wish i would of known that the Roku is awesome! Channels and sound is great. I canceled cable for Roku now i save alot of money $$$
I would recommend this to a friendnot worth the extra 50
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.was not worth the extra 50 over the reg unit... and did not work shortly after purchase. Very disappointed.
No, I would not recommend this to a friendBrand response from Roku Support
Posted .Hello there, thank you for your feedback, and we're sorry for this experience. If you would like to share your experience with the store, you can contact them here: https://www.bestbuy.com/services/presales/contactus/education?contact. If you need help in the future with your Roku, you can contact us at support.roku.com/contactus. Happy Streaming! Bernie, Roku Customer Advocate
Good to a point.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its ok. Sometimes you have to pull it out to reset it. Because its a stick, that makes it harder to unplug and plug in.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello Manny, thanks for letting us know about your experience. We would like to understand more about the challenge you are facing, and we encourage you to visit us online at support.roku.com/contactus so we can conduct a thorough assessment of this matter. Together with you, we will sort this out.
We're always here to help!
Roku Customer Advocate
Get ready for the glitches!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this because Roku my basic Roku devices in the house became obsolete and messages kept popping up saying the device couldn’t handle the TV and/WI-FI connection. So I bought this expensive kit. It constantly glitches all day long. It’s annoying!
No, I would not recommend this to a friendInconvenient
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have to unplug it from the AC power and plug back in each time I go to Roku.
I would recommend this to a friendnot for me!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't like the look or feel of it compared to Amazon firestick.
No, I would not recommend this to a friendOk
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok but not great. Prefer the other types Roku offers.
I would recommend this to a friendBest Streaming Device
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Compared to the other two streaming devices that we all know, this is far superior. The Black Friday price made it the right time to try Roku.
I would recommend this to a friendgood but slow
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do like how I can watch shows, but it is prolonged.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello, Cody! Thanks for letting us know. We see that you have given us a 1 out of 5 stars. If there is anything that you need assistance with, we are here to help. Contact us directly at support.roku.com/contactus to connect with an agent who can assist. Your feedback is very important to us, and we’re eager to help. Thank you! Bernie, Roku Customer Advocate
Roku doesn’t support their products, disposable.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after 2 months. Best Buy won’t take it back because it’s past the return period and Ruku’s customer service sucks. They make it impossible to get a return authorization for warranty. If you are buying this product purchase the extended warranty or just buy a fire stick at least they have some type of customer support.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello! We understand your concerns, and we appreciate you sharing them with us. We want to gather more information about the issue you're experiencing. Additionally, if you're interested, you can check if your device is eligible for a replacement under the one-year limited warranty. Just visit https://support.roku.com/contactus and select "Questions about returning my Roku device or managing my order" to determine your device's eligibility for a replacement. To learn more about warranty returns and replacements, please visit our helpful FAQ here: https://support.roku.com/article/208757058.
Always happy to help!
Elmer, Roku Customer Advocate
Better choice available.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When it stays connected it works good. Buffers consistently.
I would recommend this to a friendThomasS
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I found it very hard to under stand the instructions. Impossible to find the local channels .Needed help to sink with the TV .My main complacent is technology on the TV is not designed for the average OLD man to understand.
No, I would not recommend this to a friendNot sure about ease of use or if recommendable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still working on installation, haven't given up!!?
No, I would not recommend this to a friend