Customer Ratings & Reviews
- Model:
- 3820R2
- SKU:
- 12045278
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers express satisfaction with the product's exceptional ease of use, straightforward setup, and strong overall performance. They frequently praise its effective Wi-Fi, responsive remote control, and impressive speed, noting its good value and suitability for streaming. However, some users have raised concerns regarding its battery life, compatibility with certain devices, and occasional overheating issues.
This summary was generated by AI based on customer reviews.
Love it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Made my tv a smart tv which helped reduce the wires so I could mount my tv. I used to have to connect it to a console now no visible wires!
I would recommend this to a frienddidn't need.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't need, So haven't used and haven't been able to get to store to return.
I would recommend this to a friendGreat
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had roku express prior, and was annoyed by the range of the remote (remote didn’t work from certain angles). This did not have that issue.
I would recommend this to a friendReturned it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this after it stopped working. I had called Roku customer service, who couldn’t figure out the problem. I got a Chromecast with Google TV 4K, and it works great.
No, I would not recommend this to a friendRoku support sucks!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed! After years of being a happy Roku user I had issues with the 2 new 4K sticks I bought. After hours of wasted time on chats and calls with Roku support I finally gave up and threw the device in the trash. Roku support is horrible and not at all supportive. When it works the Roku platform is great, but they are worthless if you have a hardware issue even with a brand new device. Unfortunately the Best Buy return policy is 14 days, otherwise I would have returned it.
No, I would not recommend this to a friendFiis Sticj
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.uts ok , does what it should do, does not like to link to my tv
I would recommend this to a friendRoku delivery
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Found a great price online. Best buy offered me same day delivery if I created an account. Fast and easy and got my item same day!
I would recommend this to a friendGood but frustrating!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keeps shutting off and needs rebooting quite often.
I would recommend this to a friendBrand response from Roku Team
Posted .Hello, Christina. Thanks for letting us know about the behavior you are seeing with your Roku device. If you have ever plugged the device into the TV's USB port, please try plugging it into the wall outlet. Consider trying to plug it into a different HDMI port. Additionally, try to check the software version, then restart the device. If you need help troubleshooting, don't hesitate to contact a member of our support team directly at support.roku.com/contactus so we can assist you. Happy Streaming! Bernie, Roku Customer Service
Poor quality for Roku standards!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Roku Streaming Stick 4K was functioning fine up until two weeks ago when pressing the OK button became an issue . The button needed to be pressed firmly to engage but even the it did not work every time.
No, I would not recommend this to a friend- Cons mentioned:Battery life
junk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second, the 1st 4K lasted 2 months. It just lost power. Took it to a store, person on the floor asked if I had tried new batteries. Which I had, said wasn't anything he could do for me, suggested I buy another
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Mike, thanks for taking a moment to share your feedback with us. Have you had a chance to reach out to our customer support team? Visit us online at https://support.roku.com/contactus. Select the option that reads, "Questions about returning my Roku device or managing my order" so that we can see if your device is eligible for a replacement.
If you'd like to learn more about warranty returns and replacements, please visit our helpful FAQ here: https://support.roku.com/article/208757058.
Roku Customer Advocate
INCREDIBLE money saver
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.AMAZING Product. Wish I knew of it much sooner, it would have saved me so much money in cable costs and saved some of my TVs
I would recommend this to a friendBest thing to have
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you don’t have a smart tv and unable to download streaming apps and more get you a ROKU to get the most out of your tv!
I would recommend this to a friendGood Stick
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Even though the Tv I am using this stick on is a smart TV, the streaming is much faster and better using this ROKU stick.
I would recommend this to a friendRoku Box
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Remote Control didn't work. Can't do too much typing
I would recommend this to a friendWouldn't stay connected
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Might have been the way it had to plug into our tv. The power cord on the stick plug sat on top pulling on it more than what seems it was made for. Might work better on different tv.
No, I would not recommend this to a friendRoku streaming stick not the bes
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchase 2 of these. Both have the same problem. When the tvs are turned on the HDCP error screen comes up when I try to stream YoutubeTV. I unplug the sticks and plug them back in and the error goes away. I have tried all of Rokus trouble shooting. Nothing fixes it. One tv is LG other is Samsung. 5 year old Roku works great. Many complaints on Roku website for the same problem. No solution that I can find
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi BobG, this certainly isn’t the kind of experience we’d hope for you to have and we're here to help. Please send us an email so that we can work with you directly at support.roku.com/contactus. Your feedback is very important to us and we’re eager to assist. Thank you! Roku Customer Advocate
ROKU -- TRASH KU
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Best Buy rep was very good on going over the different features of Roku, which I bought when my regular service Verizon, DROPPED ONE AMERICA NEWS. But after a week or so, Roku changed One America to a paid service, rather than what was advertized as free. Further ROKU gets a ZERO rating in itself. First you can not fast forward on commercials; second if you watch part of something, the show may not be there when you go to see the end of it and even if it is there, the system does NOT keep taps n where you ended, so you have to watch it all again or try to skip to the right spot. Their selection of shows would need improvement to get to the Blockbuster level ! DO NOT BUY!
No, I would not recommend this to a friendWouldn't pair with AV Receiver.......
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointing. Would not pair with Receiver or tv sound. Would have to use two remotes to watch tv which is unacceptable. My Xfinity Flex box does pair completely and I only need their remote to do the job. Will use the Roku in my bedroom for light use.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello, we appreciate the feedback and we'd like to offer some assistance! Your Roku player remote is designed to control volume and power for your TV. It cannot directly control other devices connected to your TV, such as an audio/video receiver (AVR) or soundbar.
However, your TV may be able to issue volume commands to your AVR or soundbar using a technology called HDMI CEC. In these cases, your new remote can indirectly control volume for your AVR or soundbar. For this to work, all your devices must be connected via HDMI, and all devices must support HDMI CEC and have this feature enabled.
We offer direct instructions on how to enable HDMI CEC at the bottom of this helpful FAQ page: https://support.roku.com/article/360034303013.
We hope this helps!
Roku Customer Advocate
Haven't received Product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have not received the product yet. Where is it?????
No, I would not recommend this to a friendBrand response from Roku Support
Posted .Hi Sidney, we are sorry to hear about your order experience. Please contact Best Buy directly so that they can provide you with an update on your order. We look forward to hearing about your experience with our product once you have it set up at home. Thank you for taking the time to share your thoughts. Jessica, Roku Customer Advocate
No separate AV Receiver option that I could find.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was very disappointed with this product. I was planning to replace the Amazon Fire TV stick with this streaming unit but it didn't work out. I have an AV receiver that controls the surround sound for my TV which I had connected successfully and easily with the Fire stick. I tried for several hours to do the same with the Roku but without success. I tried several suggestions that I got from Google, but my Denon AV unit is too old (about 11 years). Apparently the Fire stick found the Denon without any prompting from me but I could not find any way for the Roku to see it. Without the AV receiver connected, the TV sound control works fine. But, that is not what I wanted.
No, I would not recommend this to a friend