Customer Ratings & Reviews
- Model:
- 3820R2
- SKU:
- 12045278
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Worked until it didn’t.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked as intended. After 7 months it just stopped working. It just sits with a bouncing logo and the app can no longer find it in my home. Tried everything. Don’t buy the roku sticks. This happens to a lot of people. The roku ultra box i bought years ago continues to work just fine.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello, this certainly isn’t the kind of experience we’d hope for you to have and we're here to help. Please send us an email so that we can work with you directly at support.roku.com/contactus. Your feedback is very important to us and we’re eager to assist.
Thank you!
Roku Customer Advocate
cabin rokustick
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.using with projector, having issue with it not staying connected. have to disconnect from projector and reconnect often
I would recommend this to a friendWould not hook up
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could not get it to install on HDTV. Believe is was because HDMI port on Television was only a 2.0 and not a 2.2 that it mentioned in one part of the brochure
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Avis, thanks for taking a moment to share. We’re sorry to hear that it didn’t work out but we appreciate your feedback nonetheless. If there is anything that we can assist you with down the road, please don't hesitate to reach out. Thanks! Elmer, Roku Customer Advocate
- Pros mentioned:Ease of use
Roku device
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a good device and easy to use. I like that you can just plug it in and start using the deviceZ
I would recommend this to a friendBrand response from Roku Team
Posted .Hello, thanks so much for you review! We're thrilled to hear that you've loving the new player and it's easy-to-use functionality.
Happy Streaming!
Roku Customer Advocate
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I, too, am having issues with getting the remote to work/pair with the streaming stick. I've had several Rokus in the past and never a problem until this one. And it does not seem like there is a resolution to the problem other than buying a new remote (at our cost). Sadly, I am out of my return period since I had major surgery and was unable to get it set up beforehand and waited until I felt better before dealing with it and realizing it was an issue.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi JLQ1, we'd like to offer some assistance! When using a Roku Streaming Stick player, the wireless interference from the HDMI connector may impact the performance of your remote.
Try moving your Roku Streaming Stick away from the HDMI connector on your TV by installing an extension cable—we offer them for free here https://my.roku.com/hdmi.
If you're still having trouble, be sure to visit our helpful FAQ article with more in-depth suggestions at https://support.roku.com/article/208755708.
Happy Streaming!
Roku Customer Advocate
Remote failed, ROKU support was frustrating
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have liked ROKU over the years, but our remote kept losing pairing with the TV for power on/off and volume control. I was very painful dealing with ROKU. Their only support way was chat. I have asked for a new remote to be sent to me and they said they would have to take 24 to 48 hours to confirm. So frustrating that you can't talk to a real person
I would recommend this to a friendRoku Stick streaming
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Remote controller doesn’t work with the device and having hard times with connecting to internet It just freezes the tv screen I just threw it in trash
No, I would not recommend this to a friendUseless ROKU Stick 4K
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Actually 0 stars is closer. Direct wi-fi between the remote and the stick knocks out the video wi-fi signal, making this ROKU stick useless. It took a while and a wi-fi analyzer to discover the source of the problem, which was the ROKU stick and its remote. The fix was a ROKU and remote that communicate via an IR signal. Too bad I can't return it and can only throw it in electronic recycle.
No, I would not recommend this to a friendNeed to Exchange
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We need to exchange this. It will not stay connected. We have to wiggle the electric cord or wiggle the USB and it will come on. However, when we go back to TV or turn the set off.....then check the next time, it will be disconnected. We are having to get up and go wiggle cords or connections to get it to come on EACH AND EVERY TIME that we use it. This cannot be normal. When it connects and works, it's great. It just won't stay connected.
I would recommend this to a friendBrand response from Roku Team
Posted .Hello, we're sorry to hear about your experience. If you'd like to receive a replacement unit, we'd recommend reaching out to BestBuy directly so that they can assist.
It sounds like there could be an issue with the handshake between the player and your HDMI port. We'd recommend trying to use a different HDMI port on your TV or even an HDMI extender—we offer them for free for Streaming Stick customers here https://my.roku.com/hdmi.
If your issue persists, please send us an email at support.roku.com/contactus so we can help.
Roku Customer Advocate
Cable alternative
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good buy at holiday prices, better than paying cable box, totally cheaper too.
I would recommend this to a friendIt’s ok
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Won’t stay connected to the internet. Works great when it works.
No, I would not recommend this to a friendWorked good until it didn’t!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had this 3 months and now it won’t work and it’s just past the returnable date. Very disappointing!
No, I would not recommend this to a friendVery convenient
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have all my streaming services in one place plus I can cast to the device. Live TV plus music is a big plus
I would recommend this to a friendTry a different model
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s very buggy and the remote is kinda garbage. I wish I didn’t purchase this
No, I would not recommend this to a friendDefective.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I believe I have a defective Roku stick. It turns on and off. I'm very disappointed with this product.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there, thanks for taking a moment to share. This doesn't sound quite right and we'd like to assist you directly to learn more. Please visit us online at support.roku.com/contactus to connect with an agent. Your feedback is very important to us and we’re eager to assist.
Thank you!
Roku Customer Advocate
Saving Me Money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Allows me to access the App l wanted so I could discontinue using a cable box and decrease my monthly bill.
I would recommend this to a friendAll you need
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good basic Streaming Device but the inability to run on the TV USB, prevents me from giving it five stars.
I would recommend this to a friendDisappointed requires credit card
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never used purchased found out on set up that you must put a credit card on file. No interested in doing that.
No, I would not recommend this to a friendFlawed Product - don’t recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good Wifi performance, but I get constant errors (Error 020) and went back to using my older model
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi AVBG, we're sorry to hear about your experience and we're here to help!
On our Support site, we have a helpful article and video that will walk you through some more detailed troubleshooting options here: https://support.roku.com/article/230317588.
As a quick tip, be sure that you unplug everything, from the HDMI connector to the power cord, before reconnecting and restarting your Roku player. Also, you can try to use a different HDMI port on your TV or a different TV in an attempt to isolate the issue.
If your issue continues, please contact us directly at support.roku.com/contactus so that we can assist you directly. We look forward to getting you up and streaming!
Roku Customer Advocate
Confusing.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't know about others but I can't make it work. I bought it to get off cable but just can't make it work.
No, I would not recommend this to a friend