Customer Ratings & Reviews
- Model:
- 3820R2
- SKU:
- 12045278
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers express satisfaction with the product's exceptional ease of use, straightforward setup, and strong overall performance. They frequently praise its effective Wi-Fi, responsive remote control, and impressive speed, noting its good value and suitability for streaming. However, some users have raised concerns regarding its battery life, compatibility with certain devices, and occasional overheating issues.
This summary was generated by AI based on customer reviews.
roku stick
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tried using this in a hotel. called support who said I needed a hotspot. this is nowhere in the directions.
No, I would not recommend this to a friendNot so great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not enjoy this Roku. Unfortunately, this one was defective and had to return it.
No, I would not recommend this to a friendGreat for wall mounts
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needed this for the bedroom TV. the one in the living room is wired and reacts to commands much more quickly than this one.
I would recommend this to a friendNot a Best Buy!!!!!!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picked up one in the Palmdale store. Got home and realized was not provided the Fubo and Apple TV free trials. The stick did not work properly anyway. Order a new one one line and picked up and got the free trials. But cant use the Fubo trial, because it was sent to my email address that was registered on Fubo site and Fubo refused to honor it. Talked to everyone at Fubo and they had no compassion even when I explained everythig clearly to them.
No, I would not recommend this to a friendROKU Streaming Stick
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I cannot review this item because I'm unable to activate it, despite numerous efforts including the assistance of ROKU employees.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello, Pamela. Thanks for bringing this to our attention! We're here to help. We wanted to make sure that you have contacted the right department. Please contact us at support.roku.com/contactus so that we can assist you in troubleshooting and activating this with you. And see if you are eligible for a replacement if it does not fix the issue. Thanks for your patience regarding this. Happy Streaming! Bernie, Roku Customer Advocate
Worked until it didn’t.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked as intended. After 7 months it just stopped working. It just sits with a bouncing logo and the app can no longer find it in my home. Tried everything. Don’t buy the roku sticks. This happens to a lot of people. The roku ultra box i bought years ago continues to work just fine.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello, this certainly isn’t the kind of experience we’d hope for you to have and we're here to help. Please send us an email so that we can work with you directly at support.roku.com/contactus. Your feedback is very important to us and we’re eager to assist.
Thank you!
Roku Customer Advocate
- Pros mentioned:Ease of use
Roku device
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a good device and easy to use. I like that you can just plug it in and start using the deviceZ
I would recommend this to a friendBrand response from Roku Team
Posted .Hello, thanks so much for you review! We're thrilled to hear that you've loving the new player and it's easy-to-use functionality.
Happy Streaming!
Roku Customer Advocate
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I, too, am having issues with getting the remote to work/pair with the streaming stick. I've had several Rokus in the past and never a problem until this one. And it does not seem like there is a resolution to the problem other than buying a new remote (at our cost). Sadly, I am out of my return period since I had major surgery and was unable to get it set up beforehand and waited until I felt better before dealing with it and realizing it was an issue.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi JLQ1, we'd like to offer some assistance! When using a Roku Streaming Stick player, the wireless interference from the HDMI connector may impact the performance of your remote.
Try moving your Roku Streaming Stick away from the HDMI connector on your TV by installing an extension cable—we offer them for free here https://my.roku.com/hdmi.
If you're still having trouble, be sure to visit our helpful FAQ article with more in-depth suggestions at https://support.roku.com/article/208755708.
Happy Streaming!
Roku Customer Advocate
cabin rokustick
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.using with projector, having issue with it not staying connected. have to disconnect from projector and reconnect often
I would recommend this to a friendworks but not great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got it to watch Bally sport but the audio and video are out of sync.
No, I would not recommend this to a friend- Pros mentioned:Ease of use, Remote control
Great Device and easy to use
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the Roku. Very easy setup. Good selection of streaming apps includes subscription apps and free apps. Excellent 4K quality. Windows 10 and 11 laptops and PCs stream easily and smoothly to the Roku for TV display of windows desktop. Windows can use it as a desktop duplicate, second extended monitor. or as the primary monitor. Can control Roku from phone and remote. I have used several of these. When you have more than one remote, you can pair more than one Roku remote to device. So with multiple Rokus and remotes you don't need to find a specific remote. You can program all remotes to work with any Roku.
I would recommend this to a friend Need to Exchange
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We need to exchange this. It will not stay connected. We have to wiggle the electric cord or wiggle the USB and it will come on. However, when we go back to TV or turn the set off.....then check the next time, it will be disconnected. We are having to get up and go wiggle cords or connections to get it to come on EACH AND EVERY TIME that we use it. This cannot be normal. When it connects and works, it's great. It just won't stay connected.
I would recommend this to a friendBrand response from Roku Team
Posted .Hello, we're sorry to hear about your experience. If you'd like to receive a replacement unit, we'd recommend reaching out to BestBuy directly so that they can assist.
It sounds like there could be an issue with the handshake between the player and your HDMI port. We'd recommend trying to use a different HDMI port on your TV or even an HDMI extender—we offer them for free for Streaming Stick customers here https://my.roku.com/hdmi.
If your issue persists, please send us an email at support.roku.com/contactus so we can help.
Roku Customer Advocate
Remote failed, ROKU support was frustrating
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have liked ROKU over the years, but our remote kept losing pairing with the TV for power on/off and volume control. I was very painful dealing with ROKU. Their only support way was chat. I have asked for a new remote to be sent to me and they said they would have to take 24 to 48 hours to confirm. So frustrating that you can't talk to a real person
I would recommend this to a friendUseless ROKU Stick 4K
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Actually 0 stars is closer. Direct wi-fi between the remote and the stick knocks out the video wi-fi signal, making this ROKU stick useless. It took a while and a wi-fi analyzer to discover the source of the problem, which was the ROKU stick and its remote. The fix was a ROKU and remote that communicate via an IR signal. Too bad I can't return it and can only throw it in electronic recycle.
No, I would not recommend this to a friendNo bluetooth
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have to say it ok except that it doesnt connwct to a bluetooth speaker. I decided to return and buy Roku Ultra 2024 which it connects to bluetooth as well as it plays video and music via usb.
I would recommend this to a friendBrand response from Roku Team
Posted .Hi there! We appreciate your interest in our products. We offer a diverse range of models, each designed with various features to meet our customers' differing budgets and requirements. If you're looking for a Roku device equipped with Bluetooth, please consider the following options: Roku Ultra (2024), Streambar SE, Streambar, and all Roku Television models, except for the Select series. You can refer to this link to learn more at https://www.roku.com/products/compare. If you need any more help, please visit us online at https://support.roku.com/contactus.
Thanks!
Roku Customer advocate
Cable alternative
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good buy at holiday prices, better than paying cable box, totally cheaper too.
I would recommend this to a friendDefective.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I believe I have a defective Roku stick. It turns on and off. I'm very disappointed with this product.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there, thanks for taking a moment to share. This doesn't sound quite right and we'd like to assist you directly to learn more. Please visit us online at support.roku.com/contactus to connect with an agent. Your feedback is very important to us and we’re eager to assist.
Thank you!
Roku Customer Advocate
Worked good until it didn’t!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had this 3 months and now it won’t work and it’s just past the returnable date. Very disappointing!
No, I would not recommend this to a friendVery convenient
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have all my streaming services in one place plus I can cast to the device. Live TV plus music is a big plus
I would recommend this to a friendRoku Stick streaming
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Remote controller doesn’t work with the device and having hard times with connecting to internet It just freezes the tv screen I just threw it in trash
No, I would not recommend this to a friend