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Customer reviews

Rating 4.8 out of 5 stars with 9718 reviews

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    Rating 4.8 out of 5 stars

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    Rating 4.8 out of 5 stars

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    Rating 4.8 out of 5 stars

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96%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 463 Showing 9,241-9,260 of 9,718 reviews
  • Rated 1 out of 5 stars

    Roku Streaming Stick 4K

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not work. Spent a hour trying to get it to work. Have to return..

    No, I would not recommend this to a friend
    • Brand response from Roku Team
      Posted .

      Hi Babszola, thank you for reaching out. We understand that you're having trouble activating your device. Have you had a chance to contact our customer support team? If not, please reach out to us directly at support.roku.com/contactus, and we will be happy to assist you. If you decide to return your device, you can contact Best Buy or visit your local store to request an exchange. Thank you! Elmer, Roku customer advocate roku

  • Rated 1 out of 5 stars

    Terrible device. Nothing works at all.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Roku device is the worse ever. Nothing works properly. It's constantly won't connect. Completely terrible. If I could return this I would. I can't recommend this device to anyone.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Roku is expensive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Roku streaming stick works, only problem is each show you watch is a payment to Roku, net is it cost more to watch TV with Roku than Comcast. I checked prior to installing it, one must set up a Roku account prior to use. $1.99 / show watched minimum.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worthless Paper Wieght

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked for about 20mins. I switched to another TV in my house and then it worked when it wanted to. The I just threw it in the trash. Didn't even want a refund I was that upset

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Remote issue

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Remote did not work out of the box. Had to return it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Junk

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Junk, had to continuously takrs the batteries and pish all the bottons to make it work. Went back to my firestick !

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Good product hosed up with unwanted shortcuts.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stick is fast and provides good video. The short cuts are inconvenient because you can accidentally chang channels. Everyone hates these shortcuts but Roku is paid for this inconvenience and will not remove them. Roku also tracks what you are viewing,

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth the money

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very disappointed. In 3 months it started malfunctioning and the volume control stopped working. We've already changed the batteries twice.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Mr

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought 5 Rokus. One of them didn’t work. I tried to return it 20 days after purchase and Best Buy wount take it back

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    stopped working

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the streaming stick worked fine for about 5 weeks and then starting giving HDCP Error Detected messages, which require frequent reboots. Roku will not honor the warranty

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t buy please.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too many freezes and reboot. Very Frustrating………..

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Three Rokus win a year

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the third Roku since getting rid of cable less than a year ago. I am not happy with the quality

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    RIP OFF

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mote control didn't last 1 1/2 years and they wanted almost what I paid for the whole unit for a replacement. What a rip off.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Roku

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Broke after a few days light comes on reset it still not working smh waste of money

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Non workings remote and stick

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not work. Would not fit the appropriate size of TV, remote Wouldn't connect. I have been a fan of Roku very disappointing

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Buyer beware

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The power cord dangles from the streaming stick with a flaky micro usb connection. It only stayed on if I held it in a certain position. Returned it immediately. Roku sells cheap crap. You get what you pay for.

    No, I would not recommend this to a friend
    • Brand response from Roku Team
      Posted .

      Hello, thanks so much for your review, though we're sorry to hear about your experience. Our team is always on the lookout for new ways to improve our products and we’ll be sure to pass your comments along to our product team.

      If there is anything that we can assist you with in the future, don't hesitate to connect with a member of our support team at support.roku.com/contactus.

      Roku Customer Advocate

      Roku Customer Advocate roku

  • Rated 1 out of 5 stars

    Error code 022

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mine was dead on arrival, with the infamous "Error Code 022 - wireless receiver not detected". Roku support was completely useless,

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad Roku

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stopped working in less than a year. I want to return it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    bad dog

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did you know Rokus have ads on them? I did not. Super weak. Might as well go back to watching cable TV. slick interface I guess.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Trash

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Items continued to crash even in different TV’s and now it’s not refundable!

    No, I would not recommend this to a friend