Customer Ratings & Reviews
- Model:
- 3820R2
- SKU:
- 12045278
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers express satisfaction with the product's exceptional ease of use, straightforward setup, and strong overall performance. They frequently praise its effective Wi-Fi, responsive remote control, and impressive speed, noting its good value and suitability for streaming. However, some users have raised concerns regarding its battery life, compatibility with certain devices, and occasional overheating issues.
This summary was generated by AI based on customer reviews.
Flawed Product - don’t recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good Wifi performance, but I get constant errors (Error 020) and went back to using my older model
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi AVBG, we're sorry to hear about your experience and we're here to help!
On our Support site, we have a helpful article and video that will walk you through some more detailed troubleshooting options here: https://support.roku.com/article/230317588.
As a quick tip, be sure that you unplug everything, from the HDMI connector to the power cord, before reconnecting and restarting your Roku player. Also, you can try to use a different HDMI port on your TV or a different TV in an attempt to isolate the issue.
If your issue continues, please contact us directly at support.roku.com/contactus so that we can assist you directly. We look forward to getting you up and streaming!
Roku Customer Advocate
It’s ok
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Won’t stay connected to the internet. Works great when it works.
No, I would not recommend this to a friendSaving Me Money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Allows me to access the App l wanted so I could discontinue using a cable box and decrease my monthly bill.
I would recommend this to a friendAll you need
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good basic Streaming Device but the inability to run on the TV USB, prevents me from giving it five stars.
I would recommend this to a friendDisappointed requires credit card
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never used purchased found out on set up that you must put a credit card on file. No interested in doing that.
No, I would not recommend this to a friendTry a different model
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s very buggy and the remote is kinda garbage. I wish I didn’t purchase this
No, I would not recommend this to a friendConfusing.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't know about others but I can't make it work. I bought it to get off cable but just can't make it work.
No, I would not recommend this to a friendWould not hook up
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could not get it to install on HDTV. Believe is was because HDMI port on Television was only a 2.0 and not a 2.2 that it mentioned in one part of the brochure
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Avis, thanks for taking a moment to share. We’re sorry to hear that it didn’t work out but we appreciate your feedback nonetheless. If there is anything that we can assist you with down the road, please don't hesitate to reach out. Thanks! Elmer, Roku Customer Advocate
Does what it should
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked for what i needed it too…I do enjoy the fact that it can power on and control volume of the tv
I would recommend this to a friend- Cons mentioned:Compatibility
Roku
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can't get it to work with Visio TV. I have kept trying without success/
No, I would not recommend this to a friend Roku 4K device Fails Completely after 17 Days
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this item on July 2, 2023. It stopped working today and Best Buy said they only have a 15 day return so I have to contact Roku. That is also a disaster. You can't call them. Everything is done through email. This is my second one to fail. I have never had any issues with the Firestick.
No, I would not recommend this to a friendBoo
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I installed this per the instructions that came in the package. I have to unplug it wait a few minutes to plug it in for it to come on. The volume does not work. it's like it is permanently muted.
No, I would not recommend this to a friendDefective after 15 days
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item defective after 15 days literally a day after the return period ended. Wi-Fi disconnects constantly and the remote won’t work unless I reset the Roku. Buy a fire stick instead
No, I would not recommend this to a friendShort shelf life
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Roku is a nice product but mine start malfunctioning, black screening after 3 months on the job.
No, I would not recommend this to a friendGreat Service; Poor Quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my fourth Roku device. Hope it lasts longer than the others did.
No, I would not recommend this to a friendMrs.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gettting it to work correctly. Directions not included with product.
No, I would not recommend this to a friendSo far, NO ROKU SERVICE!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can't say anything yet ... I need help getting Roku on my TV. I contacted them yesterday and they want $1. to start and then $55./year. They put it on my card right away and I got a call from the card company regarding fraudulent transaction (?). I cancelled that, and so far NO ROKU SERVICER!
No, I would not recommend this to a friendBad choice for us
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We went thru 2 of these units and they did not work out. Worked fine for a few days/weeks, then would shut off and we could not re-boot them and have them stay on. Did all of the suggested fixes including an HDMI extension, but still shut off. Had pretty good reviews and that is why we went with it, but it did not perform for us. Was on a 40" Sony with good air circulation.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello, thanks for reaching out. We're always here to help! Have you had a chance to reach out to our customer support team? Visit us online at https://support.roku.com/contactus. Select the option that reads, "Questions about returning my Roku device or managing my order" so that we can see if your device is eligible for a replacement.
If you'd like to learn more about warranty returns and replacements, please visit our helpful FAQ here: https://support.roku.com/article/208757058.
Roku Customer Advocate
Roku streaming Stick 4k
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No istructions, no explanation of how the remote works
No, I would not recommend this to a friendROKU
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can't get it work with our tv, the guy that sold it to us was not helpful at all, so I think it will be returned
I would recommend this to a friend