Customer Ratings & Reviews
- Model:
- 3820R2
- SKU:
- 12045278
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Stopped working after 33 days.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after 33 days, Of course BestBuy’s window for returns is 14 days. Not returnable.
No, I would not recommend this to a friendBad
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not so good. Have to power-break every time tv is turned on
No, I would not recommend this to a friendRoku
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely not my favorite streaming machine. Meant to return it and have already apparently missed my window of time to return.
No, I would not recommend this to a friend- Cons mentioned:Compatibility
Roku Stick
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Roku stick works great on my phone, however I'm not able to bring up the menu on my LG TV. Probably will have to return it.
No, I would not recommend this to a friend Roku stick
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It stopped working already ..Only had it for a short time
No, I would not recommend this to a friend4K doesn't show in 4k
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product advertises displaying 4k content in 4k but this is not the case. I have a 4k Netflix subscription and even after adjusting settings, shows in HD not 4k.
No, I would not recommend this to a friendRemote will not recognize any TV brand
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The remote does not configure to control on/off or volume for any TV brand. It simply does not recognize any input. It works the same as the most low cost Roku available. Do not buy this product.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Nick, thanks for your feedback. It’s possible that the Roku device picked up the wrong code for your TV upon setup. Try repairing the remote walking through the steps in this support article: https://support.roku.com/article/360011621473
If you continue to have any issues, don’t hesitate to contact us at support.roku.com/contactus. We’re always here to help.
Happy Streaming!
Roku Customer Advocate
Wouldn't buy again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Every time you turn the tv off, the Roku shuts off. You have to unplug then plug in the Roku to get it to start working. Every time. I know someone who said the same thing.
No, I would not recommend this to a friendFake News
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Salesperson sold me on purchasing by telling me how easy installation was. He misspoke. It was a mess. I cannot recommend. I relied on his expertise and the integrity of Best Buy
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello, thanks for taking a moment to share. We're always here to help—what kind of issues are you running into during set up?
If you'd like to connect with a member of our support team, we'd be happy to assist you directly. Please visit support.roku.com/contactus to get started chatting with an agent.
Alternatively, we offer an in-depth FAQ article that can assist in getting your Streaming Stick 4K up and streaming. Check it out here: https://support.roku.com/article/4406543606551.
We hope this helps!
Roku Customer Advocate
Unhappy Customer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unreliable. Keeps locking up when trying to change channels. Poor picture quality.
No, I would not recommend this to a friendJess Bowman
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These people are crooks, I took them back to the store and they still charged me $85.oo
No, I would not recommend this to a friendDon’t buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could not get it to hook up. I am planning on returning it.
No, I would not recommend this to a friendCrappy device
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got tired of having to reinstall it on my fire tv so I tried to return it. I couldn’t. The told me to call Roku. Forgot that plan.
No, I would not recommend this to a friendDefective when sent to me. Tech support could not
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product was not working, had to send back and got one from another source. This had the appearance of having been a used product the packaging looked to have been opened/
I would recommend this to a friendBrand response from Roku Team
Posted .Hello, we're sorry to hear about your experience. If you believe that your product was previously used, we'd recommend reaching out to BestBuy directly so that they can assist.
If there is anything that can assist you with regarding the setup of your product, please don't hesitate to reach out, or visit our helpful suite of FAQ articles at support.roku.com.
Roku Customer Advocate
Roku stick stopped working
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Suddenly stopped working after 7 months. ……………..,,
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Stacy, thanks for your input! Have you had a chance to contact our customer support team? We'd be happy to learn more and help troubleshoot this with you! Visit us online at support.roku.com/contactus to get started and connect with an agent.
In the meantime, we recommend trying a different HDMI port or doing the setup portion on a different TV to isolate the issue. Additionally, the device can be plugged into your TV's USB port for power or a wall outlet. If you currently use the TV as your power source, try plugging the device into a wall outlet instead. Finally, ensure your remote has a fresh set of new batteries, just in case. We hope that this gets you up and streaming soon!
Roku Customer Advocate
Not what I ordered!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Would have been nice if you would have sent the item I ordered. Now I have to drive to the store to return a Google Nest Hub which is what you sent me.
No, I would not recommend this to a friendNO SPECTRUM APP
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't work with Spectrum TV App. SPECTRUM APP NOT AVAIL TO INSTALL. WILL BE RETURNING BECAUSE OF THIS.
No, I would not recommend this to a friendRoku did not work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work. The remote would not pair with the roku stick and i had to return it
No, I would not recommend this to a friendRoku
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.had to return this item because the TV was not far enough away from the wall -- got a ROKU that has as usb plug with cord (4K +)
No, I would not recommend this to a friendCant use it without giving info
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Yeah you cant use it unless you give it your email and credit card. No way around that.
No, I would not recommend this to a friend