Customer Ratings & Reviews
- Model:
- 3820R2
- SKU:
- 12045278
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers express satisfaction with the product's exceptional ease of use, straightforward setup, and strong overall performance. They frequently praise its effective Wi-Fi, responsive remote control, and impressive speed, noting its good value and suitability for streaming. However, some users have raised concerns regarding its battery life, compatibility with certain devices, and occasional overheating issues.
This summary was generated by AI based on customer reviews.
Don’t buy if you have smart tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pointless if you have smart tv which I think everyone does have one
No, I would not recommend this to a friendUnhappy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was very disappointed that the Roku was not what I looking for. I was looking to be able to access the local channels.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Geneva, thank you for reaching out. Roku offers access to over 60 local news stations in major cities, including ABC, CBS, FOX, and NBC affiliates. To find local news channels, go to the Home Screen Menu and select “Live TV,” or open the Live TV tile and press the left arrow button. For more help, please visit this link: https://www.roku.com/blog/how-to-watch-local-channels-news-and-weather-on-your-roku-player-and-roku-tv. We hope this will be helpful to you. your feedback is incredibly important to us and plays a crucial role in shaping our products and services.
We can't wait for you to start streaming!
Elmer, Roku Customer Advocate
Roku Stick
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product for the price. Works as expected. Decent installation instructions.
I would recommend this to a friendROKU
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works like it should although it took forever to get it to recognize and set up.
I would recommend this to a friendCan't use on all TVs-HDMI extender not included
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am a fan of Roku but this "improved" version DOES NOT COME WITH HDMI EXTENDER CABLE. Must be ordered online which delays installation by a week! Very poor business practice.
No, I would not recommend this to a friendError Code 022, Roku helpless
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mine was dead on arrival, with the infamous "Error Code 022 - wireless receiver not detected". Roku support was completely useless, even though this is a known defect for at least two years. I'm ordering a different model to try, since this defect appears to be a problem only for the Streaming Stick.
No, I would not recommend this to a friendNot satisfied
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not reliable upon startup - remote doesn't always work properly without moving connection behind TV.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there, we'd like to offer some assistance! When using a Roku Streaming Stick player, wireless interference from the HDMI connector may impact the performance of your remote.
Try moving your Roku Streaming Stick away from the HDMI connector on your TV by installing an extension cable—we offer them for free here https://my.roku.com/hdmi.
If you're still having trouble, be sure to visit our helpful FAQ article with more in-depth suggestions at https://support.roku.com/article/208755708.
Happy Streaming!
Roku Customer Advocate
0 stars if possible
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would be 0 stars, if possibe. Out of the box new, would not activate, link, or pair, even after hour + on phone with customer support. Throwing it in the trashcan. Roku never again for me. Going to Firestick, they at least include hdmi extender in thier box.
No, I would not recommend this to a friendRoku stick
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased 2 of these. One worked one didn’t. No customer support help.
No, I would not recommend this to a friendGood Product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great Product. Bought on sale. Remote seems nicer than I was expecting.
I would recommend this to a friendRuku
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ok but to slow and laggy i press the button to play and 3 more more seconds later it plays.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Jamie, help has arrived! We'd like to assist in resolving your remote concerns. If your Roku device is not responding to button presses, try removing the batteries from your remote, re-inserting them, and restarting your Roku player.
When using a Roku Streaming Stick style player, sometimes wireless interference from the HDMI connector can impact the performance of your remote. Try moving it away from the HDMI connector on your TV by installing an extension cable—we offer them for free here https://my.roku.com/hdmi.
If you're still having troubles, be sure to visit our helpful FAQ article with more in-depth suggestions at https://support.roku.com/article/208755708.
Happy Streaming!
Roku Customer Advocate
Junk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you have an older flat screen this thong is junk! Won't connect properly and i keep getting an error that says the display resolution isnt accepted. Do not buy this unless you have a 4K tv
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there, we'd like to help! Please know that our players are designed to work with any TV that has an HDMI port.
We'd recommend trying another HDMI port on your TV, or trying another TV to ensure that the original port is working as intended. You may want to try a different HDMI cable (shorter than 6 feet long). If you haven't already, be sure to try the HDMI cable and power cord that come included with your player as not all cables are created equally.
In order to view content at the best and highest resolution, ensure that your Roku player's display settings are set to Auto-detect.
We hope that this helps! If you're still in need of assistance, don't hesitate to visit support.com/contactus to connect with an agent so that we can help.
Roku Customer Advocate
Gigantic glitch problem
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not install Netflix -- spent hours on my own and then another hour with a geek squad guy and still could not load or install Netflix... Had to return it.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Melody, thank you for sharing your concerns. We truly value your feedback and want to express our understanding of your frustration.
Please note that decisions about app support come from the channel providers, such as Netflix. They regularly update their apps to ensure performance and security improvements. We recommend reaching out to Netflix for further details on their app support for older devices.
At Roku, we strive to create products that last. While it’s disappointing when older models are no longer compatible with the latest apps, the Roku 2 has served well for nearly 10 years, and we hope to continue providing your household with great streaming experiences! It’s thanks to loyal customers like you that we can continue innovating and improving the streaming world.
As a tip, you can log into your Roku account at my.roku.com and click on Product Offers to explore exclusive deals on the latest models.
Thank you for your continued support, and Happy Streaming!
Roku Customer Advocate
Roku stick
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product for the price and the value cannot be underestimated
I would recommend this to a friendChoose something else
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hasn’t even been a full year and it’s completely dead for no reason.
No, I would not recommend this to a friendRemote Issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The remote started working intermittently with a week of purchase. Despite many sets of new batteries, it just doesn't work at all at this point. I reported it to Roku, who seemed uninterested. I'm returning the stick.
No, I would not recommend this to a friendnot for me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this kinda sucked but i could see working out for others, i went with a chromecast instead
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there, we're sorry to hear that this product did not meet your needs. Please know that we offer a suite of helpful videos, articles, and tutorials on our support website at support.roku.com.
If there is anything that we can assist you with down the road, please don't hesitate to connect with a member of our support team at support.roku.com/contactus.
Happy Streaming!
Roku Customer Advocate
Value for money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Streams all the videos its supposed to. Video quality is great
I would recommend this to a friendDefective Roku Remote
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The remote on this Streaming Stick 4K Streaming Device did not work. Defective. Reaching Roku to activate an exchange under the manufactures warrant was impossible. Must now make a special trip to the nearest Best Buy to return and, hopefully, exchange for one that works.
No, I would not recommend this to a friendStreaming
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Set-up fairly simple (You Tube) video very helpful in set-up
I would recommend this to a friend