Customer Ratings & Reviews
- Model:
- 3820R2
- SKU:
- 12045278
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers express satisfaction with the product's exceptional ease of use, straightforward setup, and strong overall performance. They frequently praise its effective Wi-Fi, responsive remote control, and impressive speed, noting its good value and suitability for streaming. However, some users have raised concerns regarding its battery life, compatibility with certain devices, and occasional overheating issues.
This summary was generated by AI based on customer reviews.
Non workings remote and stick
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work. Would not fit the appropriate size of TV, remote Wouldn't connect. I have been a fan of Roku very disappointing
No, I would not recommend this to a friendRIP OFF
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mote control didn't last 1 1/2 years and they wanted almost what I paid for the whole unit for a replacement. What a rip off.
No, I would not recommend this to a friendBuyer beware
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The power cord dangles from the streaming stick with a flaky micro usb connection. It only stayed on if I held it in a certain position. Returned it immediately. Roku sells cheap crap. You get what you pay for.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello, thanks so much for your review, though we're sorry to hear about your experience. Our team is always on the lookout for new ways to improve our products and we’ll be sure to pass your comments along to our product team.
If there is anything that we can assist you with in the future, don't hesitate to connect with a member of our support team at support.roku.com/contactus.
Roku Customer Advocate
Roku Customer Advocate
Roku
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke after a few days light comes on reset it still not working smh waste of money
No, I would not recommend this to a friendError code 022
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mine was dead on arrival, with the infamous "Error Code 022 - wireless receiver not detected". Roku support was completely useless,
No, I would not recommend this to a friendBad Roku
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working in less than a year. I want to return it.
No, I would not recommend this to a friendbad dog
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did you know Rokus have ads on them? I did not. Super weak. Might as well go back to watching cable TV. slick interface I guess.
No, I would not recommend this to a friendStopped working after 33 days.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after 33 days, Of course BestBuy’s window for returns is 14 days. Not returnable.
No, I would not recommend this to a friendTrash
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Items continued to crash even in different TV’s and now it’s not refundable!
No, I would not recommend this to a friendBad
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not so good. Have to power-break every time tv is turned on
No, I would not recommend this to a friendRoku
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely not my favorite streaming machine. Meant to return it and have already apparently missed my window of time to return.
No, I would not recommend this to a friend- Cons mentioned:Compatibility
Roku Stick
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Roku stick works great on my phone, however I'm not able to bring up the menu on my LG TV. Probably will have to return it.
No, I would not recommend this to a friend 4K doesn't show in 4k
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product advertises displaying 4k content in 4k but this is not the case. I have a 4k Netflix subscription and even after adjusting settings, shows in HD not 4k.
No, I would not recommend this to a friendRoku stick
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It stopped working already ..Only had it for a short time
No, I would not recommend this to a friendRemote will not recognize any TV brand
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The remote does not configure to control on/off or volume for any TV brand. It simply does not recognize any input. It works the same as the most low cost Roku available. Do not buy this product.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Nick, thanks for your feedback. It’s possible that the Roku device picked up the wrong code for your TV upon setup. Try repairing the remote walking through the steps in this support article: https://support.roku.com/article/360011621473
If you continue to have any issues, don’t hesitate to contact us at support.roku.com/contactus. We’re always here to help.
Happy Streaming!
Roku Customer Advocate
Wouldn't buy again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Every time you turn the tv off, the Roku shuts off. You have to unplug then plug in the Roku to get it to start working. Every time. I know someone who said the same thing.
No, I would not recommend this to a friendFake News
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Salesperson sold me on purchasing by telling me how easy installation was. He misspoke. It was a mess. I cannot recommend. I relied on his expertise and the integrity of Best Buy
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello, thanks for taking a moment to share. We're always here to help—what kind of issues are you running into during set up?
If you'd like to connect with a member of our support team, we'd be happy to assist you directly. Please visit support.roku.com/contactus to get started chatting with an agent.
Alternatively, we offer an in-depth FAQ article that can assist in getting your Streaming Stick 4K up and streaming. Check it out here: https://support.roku.com/article/4406543606551.
We hope this helps!
Roku Customer Advocate
Unhappy Customer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unreliable. Keeps locking up when trying to change channels. Poor picture quality.
No, I would not recommend this to a friendDefective when sent to me. Tech support could not
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product was not working, had to send back and got one from another source. This had the appearance of having been a used product the packaging looked to have been opened/
I would recommend this to a friendBrand response from Roku Team
Posted .Hello, we're sorry to hear about your experience. If you believe that your product was previously used, we'd recommend reaching out to BestBuy directly so that they can assist.
If there is anything that can assist you with regarding the setup of your product, please don't hesitate to reach out, or visit our helpful suite of FAQ articles at support.roku.com.
Roku Customer Advocate
Crappy device
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got tired of having to reinstall it on my fire tv so I tried to return it. I couldn’t. The told me to call Roku. Forgot that plan.
No, I would not recommend this to a friend