Customer Ratings & Reviews
- Model:
- 3820R2
- SKU:
- 12333232
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers often highlight the product's exceptional ease of use, overall performance, and straightforward setup. Many also appreciate its effective Wi-Fi, responsive remote control, and impressive speed, especially considering its price and compact size, making it great for streaming. However, some users have reported concerns regarding compatibility with certain devices and issues with battery life. A smaller number of customers also noted instances of the device overheating.
This summary was generated by AI based on customer reviews.
Wifi only usage
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thought this device could be used with an ethernet cord, but found out it can only be used with wifi. For that reason I returned it.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there! Thanks for taking a moment to share your feedback with us.
For customers who prefer a wired internet connection, we offer the Roku Ultra with an ethernet port. We also have a variety players which can use a compatible third-party USB Ethernet adapter. This includes the Roku Express 4K, Express 4K+, and Streambar. Visit us online to learn more: https://support.roku.com/article/360058027813.
We hope this helps!
Roku Customer Advocate
Remote
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The one thing is my mom is older and she didn’t understand to use it.
I would recommend this to a friendStop working
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Finally got it setup. Stopped working for us about 2 weeks later.
No, I would not recommend this to a friendReconditioned presented as new product
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this several months ago and it is starting to not work. Unresponsive to the remote and delayed response when using the remote. I just took a look at the roku stick that plugs into the TV and see that it has a wrapper on it that says reconditioned. They absolutely presented this as brand new and even had all the packaging perfectly done like it was brand new. I reviewed my purchase and it still doesn't say anything about reconditioned or refurbished when I bought it. It was an online purchase pickWed up at a store.
No, I would not recommend this to a friendreview
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slow and hard to find information, and freezes up on you.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Beverly, thanks for sharing with us. It is advisable to consider the Wi-Fi connection as a potential cause. To resolve this, we recommend unplugging your Wi-Fi router for a minimum of 60 seconds. In addition, perform a system restart on your Roku device by navigating to Home>Settings>System>System Restart. Also, try connecting to a different network, like a Mobile Hotspot, to find out if the issue is with your Wi-Fi router or Roku device. Lastly, reinstallation of the affected channel is recommended. You can refer to this link to learn more at https://support.roku.com/article/208755548#section-5. If the issue persists, let us know at support.roku.com/contactus.
Thank you!
Elmer, Roku Customer Advocate
Malfunctioning remote
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The remote doesn't always work once you press on. On has to be pressed a second time. The volume malfunctioned. I put it on mute and had a difficult time getting it to return to sound. I put in new batteries, but the issues persisted.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Oh! No. This can be a hardware issue with the Roku remote, but have you tried to set up the remote control manually? If you need help, follow these steps on this link: https://support.roku.com/article/360004786894. In addition, you can contact Roku Tech Support if the issue persists.
We hope this is helpful for you. Happy Streaming!
Roku Customer Advocate
Roku Streaming stick
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was more difficult to install than anticipated. Needed assistance from Geek Squad.
I would recommend this to a friend- Pros mentioned:Ease of use
Yes to Roku
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice unit for a great sale price. Super easy to install and use.
I would recommend this to a friend ROKU Products
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We've had two of this product and several of the ROKU Express models. Overall, ROKU products are a pain in the butt! The stop working, they re-boot themselves and I've had to replace the remotes. Though it's the least amount of trouble when compared to the FireStick. Not one that I would personally recommend.
No, I would not recommend this to a friendI would try another brand if possible.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The last two streaming sticks I purchased have not been the greatest. No sure if they are not making them as well but I am having a lot of technical issues with the last two I purchased. Picture not showing up and I have to unplug and plug back up to get the picture when using the Roku. Could not return to store after 14 days so I was stuck with products.
No, I would not recommend this to a friendA boomer can connect this
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this because its wireless connection allowed me to place a TV on a wall without calling the cable company or renting another box from them. So simple to connect a boomer can do it.
I would recommend this to a friendokay item
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.okay, nothing different from what I had on the TV except Ruku TV app.
No, I would not recommend this to a friend- Pros mentioned:Ease of use
Roku for use with spectrum tv app
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to set up and use, great for use with spectrum tv app
I would recommend this to a friend Works ok most of the time
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Actually works less effectively than the previous Roku streaming device I gave away, though this new one runs cooler. The main problem is the volume control; it is unreliable and volume gets stuck and will not move up or down. This is a known problem.
No, I would not recommend this to a friendJust OK
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had a hard time keeping the plug to the Tv in tight….it kept coming loose. Finally got it to stay.
No, I would not recommend this to a friendSimple, efficient, great quality streaming device.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Plug it in, sign into your accounts, and turn any hdmi enable tv into a smart tv. We had an older smart tv and it was painfully slow. This made it feel like that old tv is new tech.
I would recommend this to a friendroko
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sometimes it searches to much. Bio something. Keeps going out sometimes. Like connection is loose.
I would recommend this to a friend- Pros mentioned:Ease of use
Ditched cable because this is great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really easy to set up, even on TVs a couple years old
I would recommend this to a friend Not great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Constant audio dropouts. Have several Roku devices. This one has audio issues that im hoping will be fixed w sw updates
No, I would not recommend this to a friendBrand response from Roku Support
Posted .Hello there. Thank you for letting us know. we have few steps for you to follow. If you haven't already, try to unplug the TV and wait for few seconds to plug it back. Also, you can try to use the device on a different TV if it does the same thing. Additionally, please try to follow this FAQ to improve the sound: https://support.roku.com/article/208755518. If you need help troubleshooting the device, contact us online at support.roku.com/contactus. We’ll make sure to assist you better to get good feedback. Happy Streaming! Bernie, Roku Customer Advocate
Very unstable after installation and activation
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've been a Roku user for many years. This was the most troublesome activation. It took at least 6 times to get it to work and it's still not stable. After successfully completing installation, it will sometimes de-pair the remote, reject the video feed for some digital protection scheme it says I don't have for 1080p, or just blanks out the screen without warning. In addition, I had to de-activate TV control, since it would only increase to max or decrease to min a single push of the volume control. I was just about to package it up and return it, when I gave it one more try. If it fails again, back it goes. This is with a Vizio TV that has previously been running with a Roku 3 without problems.
No, I would not recommend this to a friend