Customer Ratings & Reviews
- Model:
- 3820R2
- SKU:
- 12375737
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers recognize the product for its exceptional ease of use and reliable overall performance, which are the most frequently praised aspects. Users also appreciate the efficient Wi-Fi connectivity, intuitive remote control, and straightforward setup process. While the device is generally well-regarded for its streaming capabilities and compact size, a small number of users have reported concerns regarding compatibility with certain television sets, battery longevity, and occasional overheating.
This summary was generated by AI based on customer reviews.
Way to go
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m sure it would work for us, but we decided to go against it
I would recommend this to a friendHate it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work with my TV. I had it for less than 15 days. The day before returning it, it disconnected from my internet, the remote wouldn't allow me to reconnect or reset it.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Reed, thank you for sharing your experience. The issue seems unusual. We recommend restarting your Roku device by going to Home > Settings > System > System Restart. Additionally, please check your Wi-Fi connection for stability. For more guidance, visit: https://support.roku.com/article/213122277#section-1. You might also try connecting to a different network, such as a mobile hotspot, to determine if the issue lies with your Wi-Fi router or Roku device. Lastly, for a quick fix for your remote, you can try resetting it. For detailed instructions, you can refer to this link: https://support.roku.com/article/21306145024535#section-2. If you need further assistance, please let us know at support.roku.com/contactus. Thanks! Elmer, Roku Customer Advocate
Find my ROKU haaa haaa.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lost one of two ROKU devices the day after purchase.
I would recommend this to a friendRoku Great for Streaming
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ROKU works well with the LG TV. Only issue is the Magic Remote is not compatible with Roku so you have to have two remotes. But otherwise, works well.
I would recommend this to a friendBest Ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best thing ever. I wish i would of known that the Roku is awesome! Channels and sound is great. I canceled cable for Roku now i save alot of money $$$
I would recommend this to a friendRocco
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the time and money. Installation felt rushed.
No, I would not recommend this to a friendInconvenient
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have to unplug it from the AC power and plug back in each time I go to Roku.
I would recommend this to a friendGet ready for the glitches!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this because Roku my basic Roku devices in the house became obsolete and messages kept popping up saying the device couldn’t handle the TV and/WI-FI connection. So I bought this expensive kit. It constantly glitches all day long. It’s annoying!
No, I would not recommend this to a friendnot for me!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't like the look or feel of it compared to Amazon firestick.
No, I would not recommend this to a friendOk
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok but not great. Prefer the other types Roku offers.
I would recommend this to a friendGood to a point.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its ok. Sometimes you have to pull it out to reset it. Because its a stick, that makes it harder to unplug and plug in.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello Manny, thanks for letting us know about your experience. We would like to understand more about the challenge you are facing, and we encourage you to visit us online at support.roku.com/contactus so we can conduct a thorough assessment of this matter. Together with you, we will sort this out.
We're always here to help!
Roku Customer Advocate
Best Streaming Device
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Compared to the other two streaming devices that we all know, this is far superior. The Black Friday price made it the right time to try Roku.
I would recommend this to a friendBetter choice available.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When it stays connected it works good. Buffers consistently.
I would recommend this to a friendThomasS
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I found it very hard to under stand the instructions. Impossible to find the local channels .Needed help to sink with the TV .My main complacent is technology on the TV is not designed for the average OLD man to understand.
No, I would not recommend this to a friendNot sure about ease of use or if recommendable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still working on installation, haven't given up!!?
No, I would not recommend this to a friendWorks except…
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The stick works great! Except for Roku’s disagreement with Disney+ !! Don’t get Hulu+ disney+ unless you have “without ads” subscription !!!
I would recommend this to a friendLove it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Made my tv a smart tv which helped reduce the wires so I could mount my tv. I used to have to connect it to a console now no visible wires!
I would recommend this to a frienddidn't need.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't need, So haven't used and haven't been able to get to store to return.
I would recommend this to a friendGreat
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had roku express prior, and was annoyed by the range of the remote (remote didn’t work from certain angles). This did not have that issue.
I would recommend this to a friendRoku doesn’t support their products, disposable.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after 2 months. Best Buy won’t take it back because it’s past the return period and Ruku’s customer service sucks. They make it impossible to get a return authorization for warranty. If you are buying this product purchase the extended warranty or just buy a fire stick at least they have some type of customer support.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello! We understand your concerns, and we appreciate you sharing them with us. We want to gather more information about the issue you're experiencing. Additionally, if you're interested, you can check if your device is eligible for a replacement under the one-year limited warranty. Just visit https://support.roku.com/contactus and select "Questions about returning my Roku device or managing my order" to determine your device's eligibility for a replacement. To learn more about warranty returns and replacements, please visit our helpful FAQ here: https://support.roku.com/article/208757058.
Always happy to help!
Elmer, Roku Customer Advocate