Customer Ratings & Reviews
- Model:
- 3820R2
- SKU:
- 12375737
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers recognize the product for its exceptional ease of use and reliable overall performance, which are the most frequently praised aspects. Users also appreciate the efficient Wi-Fi connectivity, intuitive remote control, and straightforward setup process. While the device is generally well-regarded for its streaming capabilities and compact size, a small number of users have reported concerns regarding compatibility with certain television sets, battery longevity, and occasional overheating.
This summary was generated by AI based on customer reviews.
Roku
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible website navigation and customer service. This is a crappy service
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello, Jacob. We appreciate your honest feedback! Please contact our support team online at support.roku.com/contactus to get started and connect with an agent. Your feedback is very important to us, and we’re eager to assist. Thanks! Roku Customer Advocate
Hard time picking up wifi
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wheres the return this item option? It only picks up the wifi signal if it decides to while my phone picks up the wifi no problem in the same spot. No remote replacement available on the stick version either.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there, thanks for taking a moment to share your feedback with us.
Signal strength can vary due to factors and we're here to help! We recommend visiting our FAQ article to walk through some helpful connection tips and resolutions: https://support.roku.com/article/213122277.
If your router and Roku device both support 5GHz, you could also try connecting to the 5GHz wireless network for improved network strength. Alternatively, it may also help to manually change the wireless channel. You can find more details about how to executive this linked in the FAQ article above.
Please know that we offer a variety of remote control replacements for this player! Visit us online in the Accessories tab to find your favorite option. https://www.roku.com/products/accessories
We hope this helps!
Roku Customer Advocate
Geek Squad Screwed Up!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can’t use it. Geek Squad installed it but all I get is the screen and that’s it! The remote doesn’t work or Roku isn’t installed right, don’t know which!!!
No, I would not recommend this to a friendRoku Stick
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was not worth my money. It has begun to stick. I will be taking it back to the store.
No, I would not recommend this to a friendreview
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the device wouldn't fit into the plug in the back of my TV, which has an odd indentation where the various types of devices gets plugged into Insignia TV).
No, I would not recommend this to a friendGet something else.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t work as intended. There are cheaper remotes that do the same job. I have two Roku Remotes and neither work with this remote. However, it does work with my Philips television.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello, thanks for your feedback. It’s possible that the Roku device picked up the wrong code for your TV upon setup. Try repairing the remote walking through the steps in this support article: https://support.roku.com/article/360011621473.
Sometimes wireless interference from the HDMI connector may impact the performance of your remote when using a Roku Streaming Stick player. Try moving it away from the HDMI connector on your TV by installing an extension cable—we offer them for free here https://my.roku.com/hdmi.
If you continue having trouble, don't hesitate to connect with a member of our support team directly so that we can assist. Get started here support.roku.com/contactus.
Happy Streaming!
Roku Customer Advocate
Lousy ROKU stick
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No stars from me. Have had multiple problems with this device since it was installed. Still not working properly!!!!!
No, I would not recommend this to a friendWorthless
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This. Can not be used on my tv it’s not returnable I’m out 56 .o I’m not a happy camper Sorry
No, I would not recommend this to a friendNot a tech person
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unable to get it synchronized with my new tv. Lots of frustration and repeated attempts. Too late to return so will try to sell it on Craigslist.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Frankie, help has arrived! Please contact us directly at support.roku.com/contactus so that we can assist in getting you setup correctly.
If you'd prefer to troubleshoot on your own, we have a helpful suite of FAQ articles that will walk you through the most common errors and resolutions: https://support.roku.com/article/4406543606551.
Thanks!
Roku Customer Advocate
Roku
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Makes a funny sound when on. Roku freezes at time. I recommend keeping your cable boxes.
No, I would not recommend this to a friendGarbage
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute garbage, spend the money on amazon and get a fire stick.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Ando, this is certainly not the experience we'd hope for you to have. If you're still having troubles, check out our Support website!
For your Roku Streaming Stick 4K player, we'd recommend starting here: https://support.roku.com/article/4406543606551.
This article features answers to our most commonly asked questions, step-by-step troubleshooting resolutions, tips to watch your favorite content, video tutorials, and more.
We hope this gets you up and streaming soon!
Roku Customer Advocate