Customer Ratings & Reviews
- Model:
- 3820R2
- SKU:
- 6479078
Rating by feature
- Value
Rating 4.8 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers consistently note the product's exceptional ease of use, straightforward setup, and strong overall performance, often highlighting its impressive speed and suitability for streaming. They also appreciate the effective Wi-Fi booster, responsive remote control, and compact size, considering it a good value for the price. However, some users have experienced issues with compatibility with certain devices, poor battery life, and occasional overheating.
This summary was generated by AI based on customer reviews.
Terrible experience
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Remote doesn't respond to voice commands, aggravating to operate due to small size and too few button to navigate makes it irritating to operate, If you want to read the info for a show or movie from the menu you have to push to many buttons instead of having 1 button with info to push. Streaming freezes up on occasions spend more time trying to find something to watch navigating the menu, same movies are listed in too many catagories like will be listed under drama, comedy, and scifi. Need to streamline for easier access and modify the remote
No, I would not recommend this to a friendNew roku
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product works well and solved my poor streaming service problem.
I would recommend this to a friendDidn’t work with my Denon Receiver
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy associate said it would. They need to retrain them. Works great with samsung tv but no way to send audio through Denon AVRS760
I would recommend this to a friendBad QC
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got this as an upgrade to our Roku Express. Unfortunately, it was a defective right out of the box. Kept saying the wireless internet adapter wasn't connected. Sadly, I had to return it. I got a Roku Express 4K+ instead and it works perfectly.
No, I would not recommend this to a friendBullies
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They force you to create an account which is annoying, then they force you to put in your credit card information as the only way to use this device. So if you don't have credit information, then you will have to not watch TV. I get it they want a farm information, but give people a way to escape it or opt out. Microsoft's doing the same nonsense
No, I would not recommend this to a friendNot worth it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought in feb now almost 1 year later it stops..All my other roku models Ive had for years..not this model
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi TheJay, this doesn't sound quite right. Have you had a chance to contact our customer support team? We'd be happy to learn more and help troubleshoot this with you! Visit us online at support.roku.com/contactus to get started and connect with an agent. Your feedback is very important to us and we’re eager to assist.
Thank you!
Roku Customer Advocate
not my cup of tea
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.not having streeming before having a tough time figuring out how to use the stick and I'll probably just keep it through the holidays. and since I used over my 50 characters for my review and it's still not enough. and you cannot just punch a channel number and be a the station you want
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there, this is certainly not the experience we'd hope for you to have. If you're still having troubles, check out our Support website. For your Roku Streaming Stick player, we'd recommend starting here: https://support.roku.com/article/360053739094
This article features answers to our most commonly asked questions, step-by-step troubleshooting resolutions, tips to watch your favorite content, video tutorials, and more.
If you need further assistance, don't hesitate to contact us directly. Visit support.roku.com/contactus to connect with an agent.
Happy Streaming!
Roku Customer Advocate
Roku
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible website navigation and customer service. This is a crappy service
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello, Jacob. We appreciate your honest feedback! Please contact our support team online at support.roku.com/contactus to get started and connect with an agent. Your feedback is very important to us, and we’re eager to assist. Thanks! Roku Customer Advocate
Hard time picking up wifi
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wheres the return this item option? It only picks up the wifi signal if it decides to while my phone picks up the wifi no problem in the same spot. No remote replacement available on the stick version either.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi there, thanks for taking a moment to share your feedback with us.
Signal strength can vary due to factors and we're here to help! We recommend visiting our FAQ article to walk through some helpful connection tips and resolutions: https://support.roku.com/article/213122277.
If your router and Roku device both support 5GHz, you could also try connecting to the 5GHz wireless network for improved network strength. Alternatively, it may also help to manually change the wireless channel. You can find more details about how to executive this linked in the FAQ article above.
Please know that we offer a variety of remote control replacements for this player! Visit us online in the Accessories tab to find your favorite option. https://www.roku.com/products/accessories
We hope this helps!
Roku Customer Advocate
Geek Squad Screwed Up!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can’t use it. Geek Squad installed it but all I get is the screen and that’s it! The remote doesn’t work or Roku isn’t installed right, don’t know which!!!
No, I would not recommend this to a friendRoku Stick
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was not worth my money. It has begun to stick. I will be taking it back to the store.
No, I would not recommend this to a friendreview
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the device wouldn't fit into the plug in the back of my TV, which has an odd indentation where the various types of devices gets plugged into Insignia TV).
No, I would not recommend this to a friendGet something else.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t work as intended. There are cheaper remotes that do the same job. I have two Roku Remotes and neither work with this remote. However, it does work with my Philips television.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hello, thanks for your feedback. It’s possible that the Roku device picked up the wrong code for your TV upon setup. Try repairing the remote walking through the steps in this support article: https://support.roku.com/article/360011621473.
Sometimes wireless interference from the HDMI connector may impact the performance of your remote when using a Roku Streaming Stick player. Try moving it away from the HDMI connector on your TV by installing an extension cable—we offer them for free here https://my.roku.com/hdmi.
If you continue having trouble, don't hesitate to connect with a member of our support team directly so that we can assist. Get started here support.roku.com/contactus.
Happy Streaming!
Roku Customer Advocate
Lousy ROKU stick
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No stars from me. Have had multiple problems with this device since it was installed. Still not working properly!!!!!
No, I would not recommend this to a friendWorthless
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This. Can not be used on my tv it’s not returnable I’m out 56 .o I’m not a happy camper Sorry
No, I would not recommend this to a friendNot a tech person
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unable to get it synchronized with my new tv. Lots of frustration and repeated attempts. Too late to return so will try to sell it on Craigslist.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Frankie, help has arrived! Please contact us directly at support.roku.com/contactus so that we can assist in getting you setup correctly.
If you'd prefer to troubleshoot on your own, we have a helpful suite of FAQ articles that will walk you through the most common errors and resolutions: https://support.roku.com/article/4406543606551.
Thanks!
Roku Customer Advocate
Roku
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Makes a funny sound when on. Roku freezes at time. I recommend keeping your cable boxes.
No, I would not recommend this to a friendGarbage
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute garbage, spend the money on amazon and get a fire stick.
No, I would not recommend this to a friendBrand response from Roku Team
Posted .Hi Ando, this is certainly not the experience we'd hope for you to have. If you're still having troubles, check out our Support website!
For your Roku Streaming Stick 4K player, we'd recommend starting here: https://support.roku.com/article/4406543606551.
This article features answers to our most commonly asked questions, step-by-step troubleshooting resolutions, tips to watch your favorite content, video tutorials, and more.
We hope this gets you up and streaming soon!
Roku Customer Advocate