Customer Ratings & Reviews
- Model:
- ME16H702SES
- SKU:
- 3898093
Rating by feature
- Performance
Rating 3.9 out of 5 stars
- Cook Settings
Rating 4.0 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
Customers are saying
Customers often highlight the ease of use, attractive price, and appealing appearance of the 1.6 cu. ft. Over-the-Range Microwave. Many appreciate its size and performance, along with the straightforward installation process. However, some users mention challenges with the button responsiveness and the noise level of the fan. A few also note the dimness of the interior light.
This summary was generated by AI based on customer reviews.
Great product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really surprised with microwave. Nice product was surprised with the room.
I would recommend this to a friend- Pros mentioned:Appearance
Great and beautifull
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave looks really beautifull in our kitchen. I replaced my old microwave. I think we got the right one.
I would recommend this to a friend - Cons mentioned:Button quality
Buttons way too hard to push
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We just took this out of the box, and wanted to try out the buttons before installing. They are extremely difficult to push. I will be returning this microwave.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello MN45,
Thank you for bringing this to our attention. We appreciate you letting us know that the buttons in your Samsung microwave are difficult to push. We apologize for the inconvenience the issue has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you.
Attached is a link to the troubleshooting guide to try if the control panel in your Samsung microwave is not responding.
https://www.samsung.com/us/support/troubleshooting/TSG01001961/
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/ME16H702SEB/AA
Do not hesitate to reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144489828
-Angelica
- Cons mentioned:Noise level
Great for Price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Actually, I've purchased this same microwave twice now. I guess I like it! Not too loud and heats items quickly. I recommend!
I would recommend this to a friend - Cons mentioned:Light brightness
Good microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wife loves it. Nice and quiet. Light that shines down not as bright as my old microwave is my only issue.
I would recommend this to a friend Great microwave for everyone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All the features that anyone would need from a microwave oven
I would recommend this to a friendGood product for the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I liked the microwave, it seems like a fair product for the money, I don't understand how Samsung is so cheap to provide instructions, very minuscule instruction guide on some sort of recycled paper, with microscopic drawings and completing missing instructions to install the carbon filter. I had to search YouTube to find you can do that.
I would recommend this to a friend- Pros mentioned:Installation
Great microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works well and looks great had Techs install and they did an excellent job. Very knowledgeable and friendly.
I would recommend this to a friend Great looking low profile microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The stainless steel looks great. The physical size is great it has a low profile (height) making it a great fit above the stove
I would recommend this to a friend- Pros mentioned:Price
Great low end microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I needed a inexpensive over the range microwave, this did the job
I would recommend this to a friend - Cons mentioned:Button quality
Good microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Simple, yet works great. Although, I do wish the buttons were a bit easier to press.
I would recommend this to a friend It's OK for the price I paid
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds like there is a rattle inside, And takes longer to heat something up than my other microwave did. Both were the same wattage.
I would recommend this to a friendit functions fine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The screen doesn't light up. It was an oversight on my part. The touchscreen would be more effective if it lit up when touched.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello TBone,
Thank you for bringing this matter to our attention. Your review is important to us. At Samsung, we do understand the inconvenience it has caused you using your Samsung Microwave. Rest assured we will consider everything to help improve our Samsung products.
Below are the following links that can explain the issues you are having:
Guidelines on using your Microwave:
https://downloadcenter.samsung.com/content/UM/201907/20190702094206258/ME16H702SE_AA_AC_EN-CFR.pdf
Users Manual Pages 10 to 15
Specifications of your Microwave:
https://image-us.samsung.com/SamsungUS/home/home-appliances/microwaves/over-the-range/pdp/me16h702ses/pdf/ME16H702SES_V2.pdf
Link to get the Serial and Model Number of your Microwave:
https://www.samsung.com/us/support/#find-codes
The model number is ME16H702SES.
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144792960
Thank you for choosing Samsung. Have a great day.
Joy
Great Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Micrave. Fits perfectly to replace an older one. Best Buy had the best price. Love Best Buy!
I would recommend this to a friendBrand response from Samsung
Posted .The perfect fit for the perfect price! We couldn't be happier to hear it, Sunsetah! Thanks for allowing us to be a part of your home. ^Shifa
- Pros mentioned:Price
great microwave good price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought a new house needed a microwave this one was a great price installed it and has been a perfect product ever since
I would recommend this to a friend - Pros mentioned:Performance
Good microwave at fair price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No complaints on this one. Does a good job and not to expensive.
I would recommend this to a friend Great Product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looks awesome and works great. Would recommend Samsung to anyone. Very clean look to the stainless steel
I would recommend this to a friend- Pros mentioned:Ease of use
Very good machine
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like how intuitive it is to use this microwave. Some are so hard...not this one!
I would recommend this to a friend excellent price and quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely recommend this microwave . It is silent , powerful and have a good looking . made my kitchen a huge impact
I would recommend this to a friend- Pros mentioned:Performance
Great microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My first over the range microwave - its awesome! Works as expected.
I would recommend this to a friend