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Customer Ratings & Reviews

Your price for this item is $219.99
The comparable value price is $269.99

Customer reviews

Rating 4.4 out of 5 stars with 973 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Cook Settings

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers frequently mention the ease of use, excellent performance, and attractive design of the 1.6 cu. ft. Over-the-Range Microwave with Auto Cook. Many appreciate the affordable price and convenient size. However, some customers reported issues with the door handle and the brightness of the interior light. A few also noted that the buttons could be difficult to use and that the microwave lacked some features.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 973 reviews
  • Rated 3 out of 5 stars

    Microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The item itself was good,until i open it and notice the top was damaged, but didnt have time to purchase another one before the gathering.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      Thank you for bringing this to our attention. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.

      Have a great day.

      -Ricardo Samsung

  • Rated 5 out of 5 stars

    Microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great microwave. Awesome installation crew. Best Buy tried their best to make this right for us.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Happy with my purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Food is cooked like it should, buttons are a little hard to press, need extra pressure.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Just two things I don't like...

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this microwave a lot. It looks great and cooks great. I was even able to install it myself in under 2 hours. Two things that keep me from giving this 5 stars: One - The keypad seems a bit out of order as I'm always searching for the "Start" button. It just doesn't stand out and that's the button you use most. Two - the door, like just about every microwave out there, is so clunky/loud when you shut it. Can someone design a microwave with a door that feels more substantial and opens/closes more smoothly?!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and fits perfectly and looks great plus installing was a breeze

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great microwave

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far works as it should no issues of concerns looks great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's noisier than my old one, but it works well. The guy who installed it did a good job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid Microwave

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very, very, very solid OTR Microwave. Works very well with no issues or concerns.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great and looks nice. Price is right.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with the performance of this microwave. Easy to set the time and hit the button to start.I didn't want a complicated control panel and this one is straightforward. I replaced the bottom light bulb with a brighter, LED bulb. The paper sheet used to layout the mounting took a lot of scissor action to get it ready to use and it was pretty flimsy so it ripped in several places when I taped it to the wall/cabinet. The rotating plate is quite a bit smaller than the one in our old one which may be a problem with some larger dishes.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good OTR microwave

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good OTR for the price. There are powerful OTR microwaves that are worth spending a little mote, if you can.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Customer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great microwave! Bought it to replace our high pointe unit which blew after 2 years

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It's ok.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We don't use a microwave that much, so as far as I know it is cooking ok. Problems are that the "buttons" don't always respond, you have to touch them over and over. This week the handle started cracking. I have no idea why. Again, we don't use it often, we don't have kids at home slamming it around. Apparently it is just made cheap.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Greetings,

      We understand your disappointment with not having the best experience with your microwave. Let us help.

      Here is a link for troubleshooting steps for your microwave that doesn't always respond; kindly click the embedded words.

      Microwave control panel does not respond.
      https://www.samsung.com/us/support/troubleshooting/TSG01001961/

      If you have further questions or inquiries, these are the platforms that you can reach in the future:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1149838406) to help our team pull up your information when you message us.

      Thank you.

      -Ricardo Samsung

  • Rated 4 out of 5 stars

    Nice Microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far everything is good no problems Time will tell

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice surprise

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very pleased with my over the range microwave oven. The ven is very strong even on the low setting. It looks good is quiet and works well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microwave

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my samsung..and it fits and installation was a breeze

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent microwave

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent microwave with easy to use control panel. Easy to install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works Well As a Non-Over-the-Oven Microwave

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The previous owner of our home had built in a over-the-range microwave into the kitchen island. To me, not a wise choice, but when the old one, approaching 15 years of age, had broken door, it was time to replace it. My wife thought it best to try to find a microwave that would fit the old space and though many did, this Samsung microwave seemed to be a good and economical replacement. Now that it has been in use for several weeks, I feel comfortable saying it is a solid product and does what is expected of it. Certainly, it may not have all the "gimmicks" of pricier ovens, but it has everything we need and certainly more features than our old microwave.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Looks great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was simple and it does exactly what I need

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Always my choice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had pretty much the same model but unfortunately it stopped working due to Water damage from a flood upstairs cause the damage to the microwave. I was so upset because nothing was wrong until that flood. I went with what was working and not over priced,Has features my kids and my elderly Mom can understand. It has a sleek design that matches my other appliances.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    What you expect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sleek and modern design. Very easy to install. Works perfectly. Great price for value.

    I would recommend this to a friend