Main Content

Customer Ratings & Reviews

$249.99
Save $20
Comp. Value: $269.99

Customer reviews

Rating 4.4 out of 5 stars with 990 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Cook Settings

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers frequently mention the ease of use, excellent performance, and attractive design of the 1.6 cu. ft. Over-the-Range Microwave with Auto Cook. Many appreciate the affordable price and convenient size. However, some customers reported issues with the door handle and the brightness of the interior light. A few also noted that the buttons could be difficult to use and that the microwave lacked some features.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 44 Showing 861-880 of 990 reviews
  • Rated 5 out of 5 stars

    Works fine

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as it should and expected. No issues so far.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there TAY25, congratulations on your Samsung Microwave. Thank you for taking the time to share with us. We are so happy to welcome you to our Samsung family. ^Brad Samsung

  • Rated 3 out of 5 stars

    Very Basic - No sensor reheat option

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very basic unit, hoping for sensor reheat, but were disappointed after we started using it.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi RichardOnTheRoad,

      We totally understand how important the sensor reheat feature is to you. We are here to provide any assistance that you might need.
      We would like to speak to you directly to provide options and see how we can effectively assist you.

      Please feel free to get back to us the soonest via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number (1146899772), to help our team pull up your information.

      Have a great day!

      ^Rodel Samsung

  • Rated 5 out of 5 stars

    Microwave

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice microwave, quiet operation, easy installation

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great microwave

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great microwave that offers a variety of functions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sumsung

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best products and price and I m enjoy all the time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good microwave at a reasonable price

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Reheats well, does a good job with canned veggies.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Looked nice but didnt work

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After proper installation the microwave didnt heat up and the count down was not working. Called best buy and samsung to try to resolve anything by resetting but i was told to return it. I also spoke with another customer who saif they also returned a samsung microwave. I got it on black friday and wasnt able to replace with the same discount. So sad!

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Suesette,

      We can't even imagine what you went through with your microwave. We are here to help in any way we can.

      We recommend checking the resources below for steps to take when the microwave is not heating.

      Samsung microwave is not heating or has stopped working:
      https://www.samsung.com/us/support/troubleshooting/TSG01001963/

      Should you need support in the future, please don’t hesitate to reach out to us through the channels below.

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, provide us with this reference number (1146634321), and it will help our team pull up your information.

      ^Rodel Samsung

  • Rated 3 out of 5 stars

    Could be better

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does not feel that the microwave has been built in a high quality material.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    I regret my purchase

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Please do not buy. I purchased a bundle. The dishwasher, refrigerator, range, and microwave. The appliances are not fingerprint or smudge proof. Every touch leaves a mark which means constant cleaning and polishing. Cleaning with a disinfectant wipe or soap and water smears, so you have to follow up with stainless steel polish. The rating was reduced further, because Samsung used cheap stickers to place their brand logo and after 2 months (3 days after the purchase is eligible to return) the A in Samsung wiped off while polishing. It's tacky and disappointing to have to search on Ebay for a replacement sticker on 4000 appliances! The positives are the dishwasher is actually quiet and works well. The stove cooks perfectly and is beautiful, and the fridge has lots of storage. The griddle attachment that comes with the stove scratched after the first clear (do not use any abrasive scrubbing pads). A cleaning service I use occasionally scratched it while cleaning. If they were cheaper I would be less upset, but it was too expensive of a purchase to have this issue and if you go on the Samsung website, people have this issue 6-18 months after purchase. It's a known issue and they have not addressed it. I regret my purchase.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi tdn122,

      Thank you for your honest feedback and we hope you are in good health. We are happy to know that there are features or specifications that are on par with your standards. We understand the challenges that you have expressed in cleaning your Samsung home appliances. Feedback like yours will certainly help us to continue improving our products and customer experiences.

      Please click on the links below to guide you in cleaning the dishwasher, refrigerator, and microwave.

      https://www.samsung.com/us/support/answer/ANS00076793/

      https://www.samsung.com/us/support/answer/ANS00079481/

      https://www.samsung.com/us/support/answer/ANS00049011/

      https://www.samsung.com/us/support/answer/ANS00062285/

      Please feel free to get in touch with us through the channels below if you have additional questions.

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community
      https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      Your reference number: 1144197199

      Leo Samsung

  • Rated 3 out of 5 stars

    Microwave

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this but I experience that it makes noises sometimes while warming up the food nothing metal related I use inside but unsure why this happens.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Nice

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microwave works fine. It replaced a Kenmore 1.6 cu ft microwave and opening was the same. It was great that we were able to get it on sale.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Button not working

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The power button isnt working and its no longer within the retin window.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Greetings,

      We know the importance of the buttons in our microwave. Let us assist you.

      Please see the link below about the steps if the control panel or buttons aren't working.
      https://www.samsung.com/us/support/troubleshooting/TSG01001961/

      We would like to speak with you more about this experience and assist with getting service set up or determine what steps can be taken to help with your Samsung microwave.

      Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number 1146821203, which will help our team pull up your information.

      ^Rainly Samsung

  • Rated 3 out of 5 stars

    Nice microwave

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Unhappy with the finger/handprints that show up easily.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi SuzE,

      We recognize that you are unhappy with your microwave's stainless steel material. We wish to help as best as we can.

      As you may already know, the stainless steel material on your microwave is not fingerprint-resistant; however, that does not mean that cleaning is to be difficult. To make things easier with cleaning, I have shared a Samsung link that will help with your experience.

      How to clean a Samsung microwave: (Make your microwave's exterior shine)
      https://www.samsung.com/us/support/answer/ANS00062285/

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number 1146740031 to help our team pull up your information.

      Leo Samsung

  • Rated 3 out of 5 stars

    Samsung Microwave

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There is a fan that comes on constantly. The microwave works great but makes too much noise.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Appliance

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not to crazy about Samsung anymore but I needed something to replace the broken one I had

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Microwave exhaust

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microwave works good. Only issue is that that the steam from boiling on the stove is so much that my cabinets are dripping with water, yes i have the exhaust fan on high. I reported it on 2 occasions and the 2nd time, call was disconnected and then didn't call me back. So i haven't received a response yet on this.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed with the product and the delivery

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a replacement. The same truck that delivers the new appliance also picks up the old one, which can result in unwanted guests (pests) being brought in. I’ve lived in this house for three years, and after the delivery, pests started appearing from the microwave box. I strongly recommend picking up the replacement at the store instead.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear valued BestBuy client,

      To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store if you have further concerns with the replacement unit that you received and document your experience.

      Have a great day.

      -Ernest- Samsung

  • Rated 1 out of 5 stars

    A poor quality appliance for a big company

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The light of the microwave stopped working within a few weeks. The fan has only one setting compared to other microwaves that have settings for high and low. Things that are done in 1 minute in ALL other microwaves can't be done in this microwave.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi RituV,

      We understand the importance of having a reliable microwave at home and are here to assist you.

      We recommend reaching out to our Samsung Parts Team at (800) 627-4368. They are available Monday through Friday between 9:00 AM and 6:30 PM EST to purchase a compatible light bulb replacement for your microwave. They can also check the compatibility and availability of the parts and accessories you wish to order.

      Additionally, we've provided a link below with instructions on replacing the bulb in your microwave. Please select the option that suits your needs:

      Replace a Samsung microwave's oven light or cooktop light
      https://www.samsung.com/us/support/answer/ANS10002321/

      We'd be delighted to speak with you directly to provide further assistance with your unit. Please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
      4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)

      Please provide us with this reference number (1148624027) to help our team pull up your information when you message us.

      Thank you.

      -Kimberly Samsung

  • Rated 3 out of 5 stars

    Ehhh ok unit

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good looking unit came in with a dent and the door is off canter and if it doesn’t close right it just starts running.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Exchange Return Policy

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    17 days after purchased the door handle broke the store only allows 15 days for returns/exchange... now I have to deal with the manufacturers.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Heredia,

      This is not the experience we expected you to have with the microwave. To help you check the availability and compatibility of your microwave's door handle, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories.

      Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number 1146532153 to help our team pull up your information.

      Have a great day.

      ^Aloe Samsung

Sponsored