Customer Ratings & Reviews
- Model:
- ME16A4021AS
- SKU:
- 6460795
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers frequently mention the ease of use, excellent performance, and attractive design of the 1.6 cu. ft. Over-the-Range Microwave with Auto Cook. Many appreciate the affordable price and convenient size. However, some customers reported issues with the door handle and the brightness of the interior light. A few also noted that the buttons could be difficult to use and that the microwave lacked some features.
This summary was generated by AI based on customer reviews.
Small
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too short height wise and now Samsung doesnt make a longer one to match my other appliances
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Lisal.
We apologize that your experience with the 1.6 cu. ft. Over-the-Range Microwave with Auto Cook - Stainless steel was less than ideal. We appreciate all feedback that helps us understand how to improve our products. Thank you for taking the time to leave this review.
You may check this link for future reference to reduce unnecessary repairs over the appliance's lifetime.
Clean the microwave https://www.samsung.com/us/support/answer/ANS00062285/
In case of repairs will be needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/ME16A4021AS/AA
One (1) Year Parts and Labor
Ten (10) Years Magnetron Part (Part Only)
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144661154
Have a great day.
^Charles
Wish I had bought something else.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.More difficult to use than my old one. Buttons hard to push and invisible in low light. Turntable rotates in fits and jerks. Down light to stove is too dim to be very helpful. Disappointed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Remodeler,
Thank you for bringing this to our attention.
I’m sorry to hear you’re not happy with our product the Samsung - 1.6 cu. ft. Over-the-Range Microwave with Auto Cook - Stainless steel
We apologize for any inconvenience this may have caused you.
The experience is not what we expect from our customers.
To troubleshoot your concern here are some links that might help you with your microwave turntable and light concerns.
The Control panel does not respond
https://www.samsung.com/us/support/troubleshooting/TSG01001961/
The turntable does not rotate and is making noise
https://www.samsung.com/us/support/troubleshooting/TSG01001970/
The door is very dark
"https://www.samsung.com/us/support/answer/ANS00049242/
Product Manual:
https://downloadcenter.samsung.com/content/UM/202107/20210723091002092/ME16A4021A_AA_MD3_EN-MES-CFR_210705.pdf
For further concerns, you may reach us via the following option.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:1144390913
Thank you for choosing Samsung.
^Ross
Good
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great performance and good price. Good conditions.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Luis,
Thank you very much for your observation of our products. Should you need support in the future, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
-John
Handle breaks off easily
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Door has no button to open, only the flimsy plastic handle, which popped off after two years and costs $80 to replace. Boooooo.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We want to use our appliance for a longer period. To check the availability and compatibility of your microwave's door handle, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories.
Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147071947 to help our team pull up your information.
Have a great day.
^Aloe
Not good enough
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks good and has basic functions however it is a little bit noisy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Neilnadine,
Thank you for reaching out and sharing your feedback about your Samsung microwave. I understand you're having an issue with your microwave being noisy. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001968/ to guide you on the issue.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144364834.
-Noraina
Not sure
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it because it's a Samsung, but I have found the buttons hard to push to make it work. I have to mash the buttons several times before it will cut on. other than that it seems to work great.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand that the microwave is essential for heating and cooking, GladysB. Let's get those buttons working accurately!
If the microwave has power but will not respond to any commands or only certain buttons work, clean the control panel and try a power cycle. Learn more from these details.
The microwave control panel does not respond:
https://www.samsung.com/us/support/troubleshooting/TSG01001961/
I have also shared your model's user manual for instructions on disabling the Child Lock feature. Turn to page 10 for your reference:
https://downloadcenter.samsung.com/content/UM/202107/20210723091002092/ME16A4021A_AA_MD3_EN-MES-CFR_210705.pdf
The panel may not be responding because it is not detecting your fingers. Kindly check out this video about the "Best ways to clean your microwave":
https://www.youtube.com/watch?v=hCsRi0XC_zQ
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145310239, to help our team pull up your information.
Have a great day!
^Chrystel
Piece of crap
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy handle breaks off within a couple months. It is cheaply made, especially over the stove. If you’re cooking items, the steam does something to the handle and eventually breaks.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Vincent,
We understand your disappointment with the broken handle of your microwave. Let us help.
Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your microwave.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1149161272) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Cheaply made
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had this for 13 months. Works fine but cheaply made. Door handle broke and now have to look for a replacement handle. Would not recommend.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want you to enjoy using your microwave at home, ChristineF. We're pleased to be of service!
To order the compatible door handle for your microwave, you may refer to our Samsung Parts Team or the Samsung Parts website. They can check the availability and compatibility of the accessory that you wish to purchase.
1. (800) 627-4368, Mon - Fri 9:00 AM - 6:30 PM EST.
2. https://www.samsungparts.com/Default.aspx.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145356492, to help our team pull up your information.
Have a great day!
^Chrystel
microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.touch panel is very stiff and you have to push extremely hard.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We understand the difficulty using the control panel. We're here to help.
We recommend checking the link below to troubleshoot the microwave's control panel, which does not respond.
The microwave control panel does not respond:
https://www.samsung.com/us/support/troubleshooting/TSG01001961/
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1150937066 to help our team pull up your information when you message us.
Thank you.
-Angelica
Handle unattached
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After 11 months the handle door unattached from microwave.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings!
We understand how important it is for your appliances to remain reliable, especially with daily use. Let us assist you.
Since the microwave door handle has come loose, you can explore a replacement using the link below:
Samsung Parts:
https://samsungparts.com/products/de94-04313f
If you’d prefer professional assistance, you can schedule a visit from one of our qualified technicians here:
Repair Services:
https://www.samsung.com/us/support/service/
If there's anything more we can do, or if you'd like to continue the conversation, please feel free to reach out through one of the following channels:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1150906431 to help our team pull up your information.
Leo
Broken in 3 months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bad choice again. Broken in 3 months. Not sure whats wrong this item. Previous one broken right after warranty.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Dave,
We want to inquire more about what transpires with the microwave and would like to assist as soon as possible.
You may contact our Support Team via the link below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Do not recommend
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only had this microwave a few months and the handle has cracked.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for reaching out and bringing this to our attention. I understand you're having an issue with your microwave as the handle has cracked. We do apologize for the inconvenience this has caused you. We are here to help.
If repair is needed, please take note of this link https://www.samsung.com/us/support/service/warranty/ME16A4021AS/AA for the warranty information of your product. You can visit this link https://www.samsung.com/us/support/service/ for our Support Center to request service.
Please see this link https://www.samsungparts.com/Default.aspx if you want to buy parts of your microwave.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144549890.
-Noraina
Pass on this model
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave buttons don’t light up. Must turn on kitchen light to see keys. Microwave does not properly pop popcorn. Must place on 4 minutes rather than use popcorn button.
No, I would not recommend this to a friendBrand response from Samsung
Posted .A working microwave for the Popcorn would be perfect for a movie night, fJerealT. Let us help you with the appliance.
If the microwave turns on but does not heat properly, checking a few settings and the installation will help resolve the issue.
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
For other troubleshooting guides, see page 21 and page 11 for the Cooking Preset Button.
https://downloadcenter.samsung.com/content/UM/202107/20210723091002092/ME16A4021A_AA_MD3_EN-MES-CFR_210705.pdf
To better assist you with Samsung products, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1145359306) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Keypad needs lighting
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the look and some of the features. My 2 disappointment are connecting to my WiFi and the keypad does not light up which it difficult to see in low light.
I would recommend this to a friend2 failures. Didn’t make a year
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointing. Worked for 10 months then it wouldn't power up. Called Samsung who sent a tech. I had to pull it off the wall so they could diagnose. Replaced a board and reinstalled it. Worked for a month and then it stopped heating anything. Called Samsung and they said they would cover parts, but not labor even though there was a month or warranty left. Pulled it off the wall and put it in the trash.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are glad to know that the parts are covered by the warranty, Spondie.
When a microwave isn't starting or heating, the most common reason is that it is in Demo mode. The microwave also won't heat if it does not have enough clearance or ventilation. If the microwave turns on but does not heat, checking a few settings and the installation will help resolve the issue.
You can try to troubleshoot your microwave by following the steps on the link below about the Samsung microwave, not heating or stopping working.
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
For us to better assist you with your concern, we would like to speak to you directly.
Please get in touch with us through the following options below, so we can assist you in the best possible way we can.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145693309, which will help our team pull up your information.
^Rainly
Damaged
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Opening the box and noticed the microwave had a dent on the rear left corner.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Bestbuy clients,
We understand your disappointment in receiving a dented appliance. Let us help.
To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly
Did not last 2 years
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted just over 2 years. Recently the digital display just stopped working then it would partially work on and off. Then finally it started making sparking noises. They really dont make things the way they used to. I would not recommend something that only lasts 2 years.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi ThomasS9228,
We would love to assist you with your appliance. Kindly provide us with more details about the range.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146341418) to help our team pull up your information.
Have a great day,
-Ernest-
Broke
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Handle broke easily. Not what i was expecting. Now we have to buy a new one
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Elii,
We know how disappointed you are with your microwave's handle. We are here to aid you anytime.
To check the availability and compatibility of your microwave's door handle, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories.
Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
We want to speak to you directly to see how we can best assist you. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1148624299) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Very satisfied
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very satisfied with this appliance! From the salesman in the store to the gentleman who installed the appliance, all around great service, great microwave.
I would recommend this to a friendNot Happy with Microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Making a grinding noise & not heating after a couple weeks! Samsung service is coming Monday the 25th. If they cannot repair, I’ll need a replacement.
No, I would not recommend this to a friendBrand response from Samsung
Posted .KarenR, we know the convenience a microwave gives us at home. Let us get the microwave back in good condition.
Please match the description of the noise from the option provided to the one you are hearing. Kindly follow the steps for further assistance.
Samsung microwave is making unusual noises. https://www.samsung.com/us/support/troubleshooting/TSG01001968/
Here is a guide to help you diagnose if your microwave is not heating.
Samsung microwave is not heating or has stopped working
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Should you need more assistance with the update on your service tech visit, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147712495) to help our team pull up your information.
Have a great day.
^Camille
