Customer Ratings & Reviews
- Model:
- ME16A4021AS
- |
- SKU:
- 6460795
Customer reviews
Rating 4.4 out of 5 stars with 1027 reviews
(1,027 customer reviews)Rating by feature
- Performance4.6
Rating 4.6 out of 5 stars
- Cook Settings4.6
Rating 4.6 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers highly value the overall performance of the 1.6 cu. ft. Over-the-Range Microwave with Auto Cook. Users find the microwave easy to use, especially when setting the clock. The microwave is also appreciated for working well.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t gotten it yet, but it’s nice a lil pricey but needed
I would recommend this to a friendRated 5 out of 5 stars
Good product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice, no issues with delivery. Works well, would purchase again.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Jazmin, I am glad to hear you are loyal to our Samsung Microwave. I am happy you have been pleased with the performance of your machine. Thank you for putting Samsung in your home. ^Brad
Rated 5 out of 5 stars
Love it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love all the different functions and features it has
I would recommend this to a friendRated 5 out of 5 stars
Samsung above the stove microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This above the stove microwave has great features and options.
I would recommend this to a friendRated 5 out of 5 stars
Completes My Suite!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave completes my kitchen suite. I love it!
I would recommend this to a friendRated 1 out of 5 stars
Missing Parts in “Excellent Condition” Open Box —
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased an open box microwave listed in excellent condition. The box was sealed like new and included the microwave and most parts—except for the screw kit needed to mount it. Clearly, someone overlooked this during the return inspection before reselling it. Unfortunately, Best Buy didn’t offer any resolution, so I had to track down and buy similar screws myself just to install it. Pretty frustrating experience. I won’t be buying from Best Buy again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand your dismay about receiving the microwave with missing parts, RichardR.
You may contact our Support Team via the link below to speak with a live representative should you need further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Rated 3 out of 5 stars
Careful with open box
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this open box and it did not come with miunting hardware, other than that its just a regular microwave didnt see anything fancy about jt
I would recommend this to a friendBrand response from Samsung
Posted .Ahmet, to check the availability and compatibility of your microwave's mounting hardware, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories.
Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
You can also contact our BestBuy Customer Service department at (888) 237-8289, available 24 hours a day. They can answer your question or transfer you to your local store to answer your inquiry about the missing parts.
Have a great day.
^Charles
Rated 2 out of 5 stars
Good at first
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had a little over 2 years handle is loose and inside is chipping
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings!
We understand your disappointment with your Samsung microwave model. We want to speak with you directly to provide support in getting service set up or determine what steps can be taken to help with your microwave model.
To better assist you and collect more details, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146918233 to help our team pull up your information.
Leo
Rated 5 out of 5 stars
Great microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great microwave that offers a variety of functions.
I would recommend this to a friendRated 1 out of 5 stars
Issues with breaker tripping
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just bought and had it installed. It's been tripping our breaker when trying to use it. On the phone right now with Best Buy to see what options I have. Looks like they're going to setup a repair/service call for it. Will update post and rating to reflect the resolution/customer service.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Adam C,
This is not the experience we want you to have with your microwave. Should you need more assistance during the repair of your unit, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1150817401) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
Rated 5 out of 5 stars
Very good microwave at a reasonable price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Reheats well, does a good job with canned veggies.
I would recommend this to a friendRated 3 out of 5 stars
They don’t build them like they used to
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does what microwaves do, but just shy of 2 years ownership the handle broke off.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello ArtO,
Thank you for bringing this to our attention. We would love to know more details about your microwave and determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1147077198 to help our team pull up your information when you message us.
Have a great day.
^Aloe
- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Very satisfied
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very satisfied with this appliance! From the salesman in the store to the gentleman who installed the appliance, all around great service, great microwave.
I would recommend this to a friend Rated 3 out of 5 stars
Very Basic - No sensor reheat option
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very basic unit, hoping for sensor reheat, but were disappointed after we started using it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi RichardOnTheRoad,
We totally understand how important the sensor reheat feature is to you. We are here to provide any assistance that you might need.
We would like to speak to you directly to provide options and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146899772), to help our team pull up your information.
Have a great day!
^Rodel
Rated 1 out of 5 stars
I regret my purchase
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Please do not buy. I purchased a bundle. The dishwasher, refrigerator, range, and microwave. The appliances are not fingerprint or smudge proof. Every touch leaves a mark which means constant cleaning and polishing. Cleaning with a disinfectant wipe or soap and water smears, so you have to follow up with stainless steel polish. The rating was reduced further, because Samsung used cheap stickers to place their brand logo and after 2 months (3 days after the purchase is eligible to return) the A in Samsung wiped off while polishing. It's tacky and disappointing to have to search on Ebay for a replacement sticker on 4000 appliances! The positives are the dishwasher is actually quiet and works well. The stove cooks perfectly and is beautiful, and the fridge has lots of storage. The griddle attachment that comes with the stove scratched after the first clear (do not use any abrasive scrubbing pads). A cleaning service I use occasionally scratched it while cleaning. If they were cheaper I would be less upset, but it was too expensive of a purchase to have this issue and if you go on the Samsung website, people have this issue 6-18 months after purchase. It's a known issue and they have not addressed it. I regret my purchase.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi tdn122,
Thank you for your honest feedback and we hope you are in good health. We are happy to know that there are features or specifications that are on par with your standards. We understand the challenges that you have expressed in cleaning your Samsung home appliances. Feedback like yours will certainly help us to continue improving our products and customer experiences.
Please click on the links below to guide you in cleaning the dishwasher, refrigerator, and microwave.
https://www.samsung.com/us/support/answer/ANS00076793/
https://www.samsung.com/us/support/answer/ANS00079481/
https://www.samsung.com/us/support/answer/ANS00049011/
https://www.samsung.com/us/support/answer/ANS00062285/
Please feel free to get in touch with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community
https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144197199
Leo
Rated 2 out of 5 stars
Looked nice but didnt work
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After proper installation the microwave didnt heat up and the count down was not working. Called best buy and samsung to try to resolve anything by resetting but i was told to return it. I also spoke with another customer who saif they also returned a samsung microwave. I got it on black friday and wasnt able to replace with the same discount. So sad!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Suesette,
We can't even imagine what you went through with your microwave. We are here to help in any way we can.
We recommend checking the resources below for steps to take when the microwave is not heating.
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Should you need support in the future, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1146634321), and it will help our team pull up your information.
^Rodel
Rated 3 out of 5 stars
Could be better
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does not feel that the microwave has been built in a high quality material.
I would recommend this to a friendBrand response from Samsung
Posted .Hello,
We want to inquire more about what occurs with the microwave and would like to assist as soon as possible.
You may contact our Support Team via the link below to speak with a live representative to better assist you with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Rated 3 out of 5 stars
Microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this but I experience that it makes noises sometimes while warming up the food nothing metal related I use inside but unsure why this happens.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Yhuss,
Thank you for bringing this to our attention. We apologize for the inconvenience of having an unusual noise on your Samsung microwave.
I highly recommend checking this Samsung link: https://www.samsung.com/us/support/troubleshooting/TSG01001968/
It can help us understand the noises coming from the Samsung microwave.
Should you need support in the future, please don't hesitate to contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Once you contact us, you can provide this reference number 1144890986.
Thank you for choosing Samsung, and have a great day!
^Rainly
Rated 3 out of 5 stars
Nice
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave works fine. It replaced a Kenmore 1.6 cu ft microwave and opening was the same. It was great that we were able to get it on sale.
I would recommend this to a friendBrand response from Samsung
Posted .Thank you for posting a review, JoJo. If you require further assistance in the future, please do not hesitate to reach us through the channels listed below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung. Have a wonderful day!
—Vannesa
Rated 1 out of 5 stars
Poor quality
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung drop the ball on this one, the 1st one I bought caught fire because the plastic piece that they have in the center apparently has metal in it so they replaced it with this one and the handle broke within a week of delivery. Not cool
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
This is not the experience we want you to have. Let us help you.
To check the availability and compatibility of your microwave's door handle, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories.
Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1150849485) to help our team pull up your information.
Have a great day.
^Camille










