Customer Ratings & Reviews
- Model:
- ME16A4021AS
- SKU:
- 6460795
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers frequently mention the ease of use, excellent performance, and attractive design of the 1.6 cu. ft. Over-the-Range Microwave with Auto Cook. Many appreciate the affordable price and convenient size. However, some customers reported issues with the door handle and the brightness of the interior light. A few also noted that the buttons could be difficult to use and that the microwave lacked some features.
This summary was generated by AI based on customer reviews.
Cheaply made
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had this for 13 months. Works fine but cheaply made. Door handle broke and now have to look for a replacement handle. Would not recommend.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want you to enjoy using your microwave at home, ChristineF. We're pleased to be of service!
To order the compatible door handle for your microwave, you may refer to our Samsung Parts Team or the Samsung Parts website. They can check the availability and compatibility of the accessory that you wish to purchase.
1. (800) 627-4368, Mon - Fri 9:00 AM - 6:30 PM EST.
2. https://www.samsungparts.com/Default.aspx.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145356492, to help our team pull up your information.
Have a great day!
^Chrystel
Broken in 3 months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bad choice again. Broken in 3 months. Not sure whats wrong this item. Previous one broken right after warranty.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Dave,
We want to inquire more about what transpires with the microwave and would like to assist as soon as possible.
You may contact our Support Team via the link below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Do not recommend
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only had this microwave a few months and the handle has cracked.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for reaching out and bringing this to our attention. I understand you're having an issue with your microwave as the handle has cracked. We do apologize for the inconvenience this has caused you. We are here to help.
If repair is needed, please take note of this link https://www.samsung.com/us/support/service/warranty/ME16A4021AS/AA for the warranty information of your product. You can visit this link https://www.samsung.com/us/support/service/ for our Support Center to request service.
Please see this link https://www.samsungparts.com/Default.aspx if you want to buy parts of your microwave.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144549890.
-Noraina
Pass on this model
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave buttons don’t light up. Must turn on kitchen light to see keys. Microwave does not properly pop popcorn. Must place on 4 minutes rather than use popcorn button.
No, I would not recommend this to a friendBrand response from Samsung
Posted .A working microwave for the Popcorn would be perfect for a movie night, fJerealT. Let us help you with the appliance.
If the microwave turns on but does not heat properly, checking a few settings and the installation will help resolve the issue.
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
For other troubleshooting guides, see page 21 and page 11 for the Cooking Preset Button.
https://downloadcenter.samsung.com/content/UM/202107/20210723091002092/ME16A4021A_AA_MD3_EN-MES-CFR_210705.pdf
To better assist you with Samsung products, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1145359306) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Keypad needs lighting
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the look and some of the features. My 2 disappointment are connecting to my WiFi and the keypad does not light up which it difficult to see in low light.
I would recommend this to a friendBroke
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Handle broke easily. Not what i was expecting. Now we have to buy a new one
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Elii,
We know how disappointed you are with your microwave's handle. We are here to aid you anytime.
To check the availability and compatibility of your microwave's door handle, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories.
Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
We want to speak to you directly to see how we can best assist you. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1148624299) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Damaged
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Opening the box and noticed the microwave had a dent on the rear left corner.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Bestbuy clients,
We understand your disappointment in receiving a dented appliance. Let us help.
To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly
2 failures. Didn’t make a year
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointing. Worked for 10 months then it wouldn't power up. Called Samsung who sent a tech. I had to pull it off the wall so they could diagnose. Replaced a board and reinstalled it. Worked for a month and then it stopped heating anything. Called Samsung and they said they would cover parts, but not labor even though there was a month or warranty left. Pulled it off the wall and put it in the trash.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are glad to know that the parts are covered by the warranty, Spondie.
When a microwave isn't starting or heating, the most common reason is that it is in Demo mode. The microwave also won't heat if it does not have enough clearance or ventilation. If the microwave turns on but does not heat, checking a few settings and the installation will help resolve the issue.
You can try to troubleshoot your microwave by following the steps on the link below about the Samsung microwave, not heating or stopping working.
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
For us to better assist you with your concern, we would like to speak to you directly.
Please get in touch with us through the following options below, so we can assist you in the best possible way we can.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145693309, which will help our team pull up your information.
^Rainly
Did not last 2 years
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted just over 2 years. Recently the digital display just stopped working then it would partially work on and off. Then finally it started making sparking noises. They really dont make things the way they used to. I would not recommend something that only lasts 2 years.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi ThomasS9228,
We would love to assist you with your appliance. Kindly provide us with more details about the range.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146341418) to help our team pull up your information.
Have a great day,
-Ernest-
Poor quality material
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Such a poor quality. Handle literally started melted. Be aware
No, I would not recommend this to a friendBrand response from Samsung
Posted .Honest, we understand your frustration if your microwave door handle melts. We want to speak to you directly to provide support and see what options we can offer to help you with the microwave door handle.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1149225631) to help our team pull up your information.
Have a great day.
^Camille
Not Happy with Microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Making a grinding noise & not heating after a couple weeks! Samsung service is coming Monday the 25th. If they cannot repair, I’ll need a replacement.
No, I would not recommend this to a friendBrand response from Samsung
Posted .KarenR, we know the convenience a microwave gives us at home. Let us get the microwave back in good condition.
Please match the description of the noise from the option provided to the one you are hearing. Kindly follow the steps for further assistance.
Samsung microwave is making unusual noises. https://www.samsung.com/us/support/troubleshooting/TSG01001968/
Here is a guide to help you diagnose if your microwave is not heating.
Samsung microwave is not heating or has stopped working
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Should you need more assistance with the update on your service tech visit, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147712495) to help our team pull up your information.
Have a great day.
^Camille
Very satisfied
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very satisfied with this appliance! From the salesman in the store to the gentleman who installed the appliance, all around great service, great microwave.
I would recommend this to a friendnot satisfied
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Door too stiff. Requires a lot of force to close and to open. Called customer service to advise. They don’t care.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello ArmandL,
We understand the disappointment about your experience using the microwave door.
We suggest contacting us via the options below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
After 3 hour wait...
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Waited 3 hours for install. Then they called to cancel appointment bc their vehicle broke down. Reschedule for another week out? Won't find out till the day before what time the appointment is? I really used to like best buy and I'm a member... Not sure about renewal. Will update if I ever do get the microwave installed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Microwave Delivery.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a MESS! Constant changes with the delivery. Constantly being told they would contact me with a new delivery date and never heard from anyone until over 2 weeks later. No one wanted to take responsibility for it except for the original installer, Chad, who ended up eventually installing it correctly and caring about my horrible experience.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
Reference Ticket number:
1144971125
^^Ross
15-Day warranty
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First of all, avoid buying from here. There is only 15-day return back warranty. My microvawe is not working and I contacted them they said that you should contact to Samsung direcly because 15-day is passed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi EmHu,
We would love to assist you with your appliance. Kindly provide us with more details about the microwave.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146334080) to help our team pull up your information.
Have a great day,
-Ernest-
Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. The price was right. The Geek Squad did a professional job installing and taking away my new one.
I would recommend this to a friendLove it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality and easy to clean and use, Samsung quality is something I usually trust for all my home appliances.
I would recommend this to a friendMissing a part
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave is great the only reason i give two starts is becouse missing a part
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi LuisR,
It's great that you are enjoying your new microwave, and to better assist you with the missing part.
For reference, the below link is the user manual for your model. Turn the page 8 (Checking the Parts): https://downloadcenter.samsung.com/content/UM/202107/20210723091002092/ME16A4021A_AA_MD3_EN-MES-CFR_210705.pdf
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145214627), which will help our team pull up your information.
Have a great day.
Melardo
Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall rating good. Time display always has a flashing colon ":".
I would recommend this to a friend