Customer Ratings & Reviews
- Model:
- ME16A4021AS
- SKU:
- 6460795
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers highly value the overall performance of the 1.6 cu. ft. Over-the-Range Microwave with Auto Cook. Users find the microwave easy to use, especially when setting the clock. The microwave is also appreciated for working well.
This summary was generated by AI based on customer reviews.
Button not working
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The power button isnt working and its no longer within the retin window.
I would recommend this to a friendBrand response from Samsung
Posted .Greetings,
We know the importance of the buttons in our microwave. Let us assist you.
Please see the link below about the steps if the control panel or buttons aren't working.
https://www.samsung.com/us/support/troubleshooting/TSG01001961/
We would like to speak with you more about this experience and assist with getting service set up or determine what steps can be taken to help with your Samsung microwave.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146821203, which will help our team pull up your information.
^Rainly
Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. The price was right. The Geek Squad did a professional job installing and taking away my new one.
I would recommend this to a friendSamsung Microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There is a fan that comes on constantly. The microwave works great but makes too much noise.
I would recommend this to a friendBrand response from Samsung
Posted .Hi JaLa225,
We appreciate you giving us a review about the Samsung microwave. We apologize for the inconvenience since the microwave is making an unusual noise.
To help you with this, I will provide you with a link that indicates an article about the Samsung microwave making an unusual noise.
Here's a link:
https://www.samsung.com/us/support/troubleshooting/TSG01001968/.
You can also check the warranty information on this link: https://www.samsung.com/us/support/service/warranty/ME16A4021AS/AA.
If you have inquiries and need further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1800-7267-864
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144527939
^Rainly
Buy another brand! Samsung didn’t honor their war!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this as exact replacement so we wouldn’t have to adjust the fit. The one we replaced failed in ten months and Samsung refused to honor their warranty. Buy another brand! We are sueing in small claims court.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Sharing your honest experience of your first microwave is essential. Rest assured that we are working to improve our products and services with the help of your review. Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1150802705) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
New Microwave
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like this microwave. It was easy to install and has many features I like. The price was excellent and I like the rewards.
I would recommend this to a friendAppliance
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not to crazy about Samsung anymore but I needed something to replace the broken one I had
I would recommend this to a friendBrand response from Samsung
Posted .Good Day,
All we want is to get you assisted, Neeto!
We would like to speak to you directly and have your microwave checked to determine how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145758267, to help our team pull up your information.
Have a great day!
^Chrystel
Microwave exhaust
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave works good. Only issue is that that the steam from boiling on the stove is so much that my cabinets are dripping with water, yes i have the exhaust fan on high. I reported it on 2 occasions and the 2nd time, call was disconnected and then didn't call me back. So i haven't received a response yet on this.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Patricia, we are here to assist you with your concern regarding waiting for our callback.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146025570) to help our team pull up your information.
Have a great day.
^Camille
Ehhh ok unit
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good looking unit came in with a dent and the door is off canter and if it doesn’t close right it just starts running.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. In case of repair or replacement, please take note of this link https://www.samsung.com/us/support/service/warranty/ME16A4021AS/AA for the warranty coverage of your microwave. You can also check this link https://www.samsungparts.com/Default.aspx if you want to buy parts for your microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144569868.
-Noraina
Exchange Return Policy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.17 days after purchased the door handle broke the store only allows 15 days for returns/exchange... now I have to deal with the manufacturers.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Heredia,
This is not the experience we expected you to have with the microwave. To help you check the availability and compatibility of your microwave's door handle, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories.
Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146532153 to help our team pull up your information.
Have a great day.
^Aloe
Small
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too short height wise and now Samsung doesnt make a longer one to match my other appliances
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Lisal.
We apologize that your experience with the 1.6 cu. ft. Over-the-Range Microwave with Auto Cook - Stainless steel was less than ideal. We appreciate all feedback that helps us understand how to improve our products. Thank you for taking the time to leave this review.
You may check this link for future reference to reduce unnecessary repairs over the appliance's lifetime.
Clean the microwave https://www.samsung.com/us/support/answer/ANS00062285/
In case of repairs will be needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/ME16A4021AS/AA
One (1) Year Parts and Labor
Ten (10) Years Magnetron Part (Part Only)
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144661154
Have a great day.
^Charles
microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.perfect .just what i need, my mom loves it... will recommend to a friend
I would recommend this to a friendDisappointed with the product and the delivery
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a replacement. The same truck that delivers the new appliance also picks up the old one, which can result in unwanted guests (pests) being brought in. I’ve lived in this house for three years, and after the delivery, pests started appearing from the microwave box. I strongly recommend picking up the replacement at the store instead.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear valued BestBuy client,
To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store if you have further concerns with the replacement unit that you received and document your experience.
Have a great day.
-Ernest-
A poor quality appliance for a big company
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The light of the microwave stopped working within a few weeks. The fan has only one setting compared to other microwaves that have settings for high and low. Things that are done in 1 minute in ALL other microwaves can't be done in this microwave.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi RituV,
We understand the importance of having a reliable microwave at home and are here to assist you.
We recommend reaching out to our Samsung Parts Team at (800) 627-4368. They are available Monday through Friday between 9:00 AM and 6:30 PM EST to purchase a compatible light bulb replacement for your microwave. They can also check the compatibility and availability of the parts and accessories you wish to order.
Additionally, we've provided a link below with instructions on replacing the bulb in your microwave. Please select the option that suits your needs:
Replace a Samsung microwave's oven light or cooktop light
https://www.samsung.com/us/support/answer/ANS10002321/
We'd be delighted to speak with you directly to provide further assistance with your unit. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1148624027) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Over the Range
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Over the range microwave. Very easy to use & has what i want.
I would recommend this to a friendLooks good!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great and defrost option is very efficient. Decent size too
I would recommend this to a friend- Pros mentioned:Overall performance
microwave
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has an excellent look as well as it works. definitely recommend.
I would recommend this to a friend Quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Product...Easy-to-use...High powered...Would purchase again
I would recommend this to a friendHandle breaks off easily
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Door has no button to open, only the flimsy plastic handle, which popped off after two years and costs $80 to replace. Boooooo.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We want to use our appliance for a longer period. To check the availability and compatibility of your microwave's door handle, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories.
Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147071947 to help our team pull up your information.
Have a great day.
^Aloe
- Pros mentioned:Overall performance
Nice Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice. My daughter wanted this and is happy with it.
I would recommend this to a friend microwave
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works excellent heats up everything great really quiet
I would recommend this to a friend