Customer Ratings & Reviews
- Model:
- ME16A4021AS
- SKU:
- 6460795
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers frequently mention the ease of use, excellent performance, and attractive design of the 1.6 cu. ft. Over-the-Range Microwave with Auto Cook. Many appreciate the affordable price and convenient size. However, some customers reported issues with the door handle and the brightness of the interior light. A few also noted that the buttons could be difficult to use and that the microwave lacked some features.
This summary was generated by AI based on customer reviews.
Damaged box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Inspect your product , i did a store pick up and i noticed the box looked like it was just tossed around. I inspected before i the release the appliance to me and it was damaged . So always check your stuff eveyone !
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
Melardo
Nice Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice. My daughter wanted this and is happy with it.
I would recommend this to a friendmicrowave
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works excellent heats up everything great really quiet
I would recommend this to a friendInexpensive Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a replacement. Good price, easy to operate.
I would recommend this to a friendIt worked one time
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After its second use the unit wont turn off! Will have to return hopefully second one works
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want to inquire more about what occurs with the microwave and would like to assist as soon as possible.
We suggest contacting us via the options below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Very good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good range. So far so good. It works perfect.
I would recommend this to a friendProblem with Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The door is very hard to open/close. The buttons are hard to push. Waiting for service person to come out to fix it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Chau V,
We appreciate you sharing your sentiments about your Samsung microwave, and we are glad to know that you already have a scheduled service appointment.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146892032, which will help our team pull up your information.
^Rainly
Microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a decent microwave. There were miscommunication with set up. Best expect new customers to know how set up works and makes no exceptions from the call center.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate you informing us that your microwave is decent; however, there were miscommunications with the setup.
To better assist you with this issue, please get in touch with our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
-Angelica
Defective item
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The machine didn’t work from day 1 . This is the second time I have had to get a refund.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Leslies,
Thank you for choosing Samsung for your microwave needs. We completely understand the disappointment you have gone through, and we are saddened that you no longer have the product. We would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
-John
Worst microwave ever
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thai microwave has a mind of its own. After I use it and close the door. The microwave turns itself on.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, thank you for sharing this concern with us. I know you must be frustrated with this situation. I have attached a link to a troubleshooting guide that may help with your concern on your microwave turning on (https://bit.ly/3mEdfaP). If the issue continues or you have any additional concerns please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144021753) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Never again with best buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I will not do business with Best Buy again, which considers it normal for the delivery team to come to the house to curse and fight the master working at home.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers.
To better assist you with this issue, please contact Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
Your reference number: 1144737522
Leo
Awful
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not recommend. Does not heat well and samsung logo came off within a year.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We know the significance of having a functional microwave at home, SetarehS. Let us get this taken care of.
Please check the resources below to address your not heating microwave.
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146822066, to help our team pull up your information when you message us.
Have a great day.
-John
Bad quality
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Started showing error codes almost immediately, the handle broke after 2 months.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are happy you posted a review, Cezar.
If you get an error code service is pretty much needed. First, though, it's possible that if you power cycles the microwave, you may clear the error.
You can check the error codes and their troubleshooting steps on the link below.
Samsung microwave error codes.
https://www.samsung.com/us/support/troubleshooting/TSG01110365/
If you have inquiries and need further assistance in the future, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145630675, which will help our team pull up your information.
^Rainly
Bad product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Defective, bad service and no exchange for more than 2 months. Very upset!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for bringing this to our attention. I understand you're having an issue with your microwave as it's defective. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. In case of repair or replacement, please check this link https://www.samsung.com/us/support/service/warranty/ME16A4021AS/AA for the warranty coverage of your microwave. You can also check this link https://www.samsungparts.com/Default.aspx if you want to purchase parts for your Samsung microwave.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144596059.
-Noraina
Damaged
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The reason for the 1 star rating is because the item came damaged
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We understand your disappointment about receiving a damaged appliance.
Please contact our Best Buy customer service department at (888) 237-8289 to better assist you. Call 24 hours a day. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
Microwave
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microware wasn't installed correctly. My son in law fixed it.
I would recommend this to a friendBrand response from Samsung
Posted .We're elated that your microwave is now precisely installed, TeresaH!
Should you require assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145801785, to help our team pull up your information.
Have a great day!
^Chrystel
Would not recommend
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a very loud microwave, seemed odd from the beginning. Then it died after only a year.
No, I would not recommend this to a friendBrand response from Samsung
Posted .A working microwave is needed to reheat our food, MistyG. Let's go ahead and check some possible fixes.
Microwaves make all kinds of sounds while running. Most of these are normal and should not be a cause for concern. Please check this link for details.
Samsung microwave is making unusual noises
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
If your microwave is not working or has stopped working, there could be a few reasons why. A microwave that is not turning on. Please check these links for details.
Samsung microwave is not working
https://www.samsung.com/us/support/troubleshooting/TSG01207757/
How to fix range and microwave problems | Samsung US
https://www.youtube.com/watch?v=N064z8CQ8XA
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145473918) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Great microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great microwave and I use it almost everyday, decent looking.
I would recommend this to a friendBrand response from Samsung
Posted .We want you to enjoy your new microwave for many years to come, RaymondH!
Should you need assistance in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145278283), which will help our team pull up your information.
Have a great day.
Melardo
Be wary of open box.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought an open box and it may have been a poor decision. It seems to have inconsistent heating. Sometimes it takes 10 minutes just to steam bag some vegetables. Other times it seems to work normally. Once we had it all installed it didn’t really seem worth it to take it back out. Especially since it had been an open box. We will replace it down the road.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
For reference, I shared this link about:
Samsung microwave is not working: https://www.samsung.com/us/support/troubleshooting/TSG01207757/#samsung-microwave-is-not-heating-or-has-stopped-working
How to cook with your Samsung microwave: https://www.samsung.com/us/support/answer/ANS00049159/
Have a great day.
Melardo
Check before buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My microwave now working brand new out the box smh head ache now I got to uninstall it and return it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JermaineL,
We want to learn more about what happened to your appliance and will be glad to look into this for you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145295322), which will help our team pull up your information.
Have a great day.
Melardo
