Customer Ratings & Reviews
- Model:
- ME16A4021AS
- SKU:
- 6460795
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers highly value the overall performance of the 1.6 cu. ft. Over-the-Range Microwave with Auto Cook. Users find the microwave easy to use, especially when setting the clock. The microwave is also appreciated for working well.
This summary was generated by AI based on customer reviews.
Broke
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Handle broke easily. Not what i was expecting. Now we have to buy a new one
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Elii,
We know how disappointed you are with your microwave's handle. We are here to aid you anytime.
To check the availability and compatibility of your microwave's door handle, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories.
Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
We want to speak to you directly to see how we can best assist you. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1148624299) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Great microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great microwave and I use it almost everyday, decent looking.
I would recommend this to a friendBrand response from Samsung
Posted .We want you to enjoy your new microwave for many years to come, RaymondH!
Should you need assistance in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145278283), which will help our team pull up your information.
Have a great day.
Melardo
Not Happy with Microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Making a grinding noise & not heating after a couple weeks! Samsung service is coming Monday the 25th. If they cannot repair, I’ll need a replacement.
No, I would not recommend this to a friendBrand response from Samsung
Posted .KarenR, we know the convenience a microwave gives us at home. Let us get the microwave back in good condition.
Please match the description of the noise from the option provided to the one you are hearing. Kindly follow the steps for further assistance.
Samsung microwave is making unusual noises. https://www.samsung.com/us/support/troubleshooting/TSG01001968/
Here is a guide to help you diagnose if your microwave is not heating.
Samsung microwave is not heating or has stopped working
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Should you need more assistance with the update on your service tech visit, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147712495) to help our team pull up your information.
Have a great day.
^Camille
15-Day warranty
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First of all, avoid buying from here. There is only 15-day return back warranty. My microvawe is not working and I contacted them they said that you should contact to Samsung direcly because 15-day is passed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi EmHu,
We would love to assist you with your appliance. Kindly provide us with more details about the microwave.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146334080) to help our team pull up your information.
Have a great day,
-Ernest-
not satisfied
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Door too stiff. Requires a lot of force to close and to open. Called customer service to advise. They don’t care.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello ArmandL,
We understand the disappointment about your experience using the microwave door.
We suggest contacting us via the options below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Poor quality material
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Such a poor quality. Handle literally started melted. Be aware
No, I would not recommend this to a friendBrand response from Samsung
Posted .Honest, we understand your frustration if your microwave door handle melts. We want to speak to you directly to provide support and see what options we can offer to help you with the microwave door handle.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1149225631) to help our team pull up your information.
Have a great day.
^Camille
Missing a part
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave is great the only reason i give two starts is becouse missing a part
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi LuisR,
It's great that you are enjoying your new microwave, and to better assist you with the missing part.
For reference, the below link is the user manual for your model. Turn the page 8 (Checking the Parts): https://downloadcenter.samsung.com/content/UM/202107/20210723091002092/ME16A4021A_AA_MD3_EN-MES-CFR_210705.pdf
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145214627), which will help our team pull up your information.
Have a great day.
Melardo
Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall rating good. Time display always has a flashing colon ":".
I would recommend this to a friendEh
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It took the handle less than a year to break with very light use. And it’s pretty loud
No, I would not recommend this to a friendBrand response from Samsung
Posted .We know the frustration of dealing with a noisy microwave with a broken handle, Yasser. Let us assist.
Here is a link with information about microwave sounds and why they happen. Browse the guide and select a sound similar to what your microwave creates for the troubleshooting steps.
Samsung microwave is making unusual noises:
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
For further assistance with the broken handle, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147382615) to help our team pull up your information when you message us.
Thank you.
-Angelica
Dependable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Accurate and easy to operate. Good replacement for our failing Kenmore Elite.
I would recommend this to a friendBroke quickly
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The handle of the microwave broke off within two months of it being installed
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Erin,
It sounds really frustrating that your microwave handle broke so quickly after installation. Let us help you get a replacement for it.
I have shared our authorized distributor for parts and accessories website below. Please visit the website to check on available door handles that are compatible with your microwave model.
https://samsungparts.com/pages/supports
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147337110 to help our team pull up your information.
Leo
Good microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice microwave. It has been 2 weeks since we started using it.
I would recommend this to a friendDamaged box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Inspect your product , i did a store pick up and i noticed the box looked like it was just tossed around. I inspected before i the release the appliance to me and it was damaged . So always check your stuff eveyone !
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
Melardo
Great product for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product from Samsung and better than my previous ones
I would recommend this to a friendVery good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good range. So far so good. It works perfect.
I would recommend this to a friendcrappp
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.best buy is selling crap, does not worth time or money
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this concern, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. Call any day between available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
^Aloe
It worked one time
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After its second use the unit wont turn off! Will have to return hopefully second one works
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want to inquire more about what occurs with the microwave and would like to assist as soon as possible.
We suggest contacting us via the options below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Problem with Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The door is very hard to open/close. The buttons are hard to push. Waiting for service person to come out to fix it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Chau V,
We appreciate you sharing your sentiments about your Samsung microwave, and we are glad to know that you already have a scheduled service appointment.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146892032, which will help our team pull up your information.
^Rainly
Disappointing delivery
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered on 1/20/24. Still haven’t received item. Am now told it won’t arrive until LATE March. Disappointed.
No, I would not recommend this to a friendMicrowave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a decent microwave. There were miscommunication with set up. Best expect new customers to know how set up works and makes no exceptions from the call center.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate you informing us that your microwave is decent; however, there were miscommunications with the setup.
To better assist you with this issue, please get in touch with our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
-Angelica