Customer Ratings & Reviews
- Model:
- ME16A4021AS
- SKU:
- 6460795
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers highly value the overall performance of the 1.6 cu. ft. Over-the-Range Microwave with Auto Cook. Users find the microwave easy to use, especially when setting the clock. The microwave is also appreciated for working well.
This summary was generated by AI based on customer reviews.
Worst microwave ever
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thai microwave has a mind of its own. After I use it and close the door. The microwave turns itself on.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, thank you for sharing this concern with us. I know you must be frustrated with this situation. I have attached a link to a troubleshooting guide that may help with your concern on your microwave turning on (https://bit.ly/3mEdfaP). If the issue continues or you have any additional concerns please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144021753) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Defective item
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The machine didn’t work from day 1 . This is the second time I have had to get a refund.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Leslies,
Thank you for choosing Samsung for your microwave needs. We completely understand the disappointment you have gone through, and we are saddened that you no longer have the product. We would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
-John
Never again with best buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I will not do business with Best Buy again, which considers it normal for the delivery team to come to the house to curse and fight the master working at home.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers.
To better assist you with this issue, please contact Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
Your reference number: 1144737522
Leo
Awful
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not recommend. Does not heat well and samsung logo came off within a year.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We know the significance of having a functional microwave at home, SetarehS. Let us get this taken care of.
Please check the resources below to address your not heating microwave.
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146822066, to help our team pull up your information when you message us.
Have a great day.
-John
Bad quality
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Started showing error codes almost immediately, the handle broke after 2 months.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are happy you posted a review, Cezar.
If you get an error code service is pretty much needed. First, though, it's possible that if you power cycles the microwave, you may clear the error.
You can check the error codes and their troubleshooting steps on the link below.
Samsung microwave error codes.
https://www.samsung.com/us/support/troubleshooting/TSG01110365/
If you have inquiries and need further assistance in the future, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145630675, which will help our team pull up your information.
^Rainly
Bad product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Defective, bad service and no exchange for more than 2 months. Very upset!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for bringing this to our attention. I understand you're having an issue with your microwave as it's defective. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. In case of repair or replacement, please check this link https://www.samsung.com/us/support/service/warranty/ME16A4021AS/AA for the warranty coverage of your microwave. You can also check this link https://www.samsungparts.com/Default.aspx if you want to purchase parts for your Samsung microwave.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144596059.
-Noraina
Microwave
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microware wasn't installed correctly. My son in law fixed it.
I would recommend this to a friendBrand response from Samsung
Posted .We're elated that your microwave is now precisely installed, TeresaH!
Should you require assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145801785, to help our team pull up your information.
Have a great day!
^Chrystel
Damaged
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The reason for the 1 star rating is because the item came damaged
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We understand your disappointment about receiving a damaged appliance.
Please contact our Best Buy customer service department at (888) 237-8289 to better assist you. Call 24 hours a day. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
Would not recommend
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a very loud microwave, seemed odd from the beginning. Then it died after only a year.
No, I would not recommend this to a friendBrand response from Samsung
Posted .A working microwave is needed to reheat our food, MistyG. Let's go ahead and check some possible fixes.
Microwaves make all kinds of sounds while running. Most of these are normal and should not be a cause for concern. Please check this link for details.
Samsung microwave is making unusual noises
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
If your microwave is not working or has stopped working, there could be a few reasons why. A microwave that is not turning on. Please check these links for details.
Samsung microwave is not working
https://www.samsung.com/us/support/troubleshooting/TSG01207757/
How to fix range and microwave problems | Samsung US
https://www.youtube.com/watch?v=N064z8CQ8XA
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145473918) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Micro Save
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I find the microwave to be easy to use, with simple instructions. The appliance is quieter than usual, with the alarms loud enough to hear.
I would recommend this to a friendBe wary of open box.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought an open box and it may have been a poor decision. It seems to have inconsistent heating. Sometimes it takes 10 minutes just to steam bag some vegetables. Other times it seems to work normally. Once we had it all installed it didn’t really seem worth it to take it back out. Especially since it had been an open box. We will replace it down the road.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
For reference, I shared this link about:
Samsung microwave is not working: https://www.samsung.com/us/support/troubleshooting/TSG01207757/#samsung-microwave-is-not-heating-or-has-stopped-working
How to cook with your Samsung microwave: https://www.samsung.com/us/support/answer/ANS00049159/
Have a great day.
Melardo
- Pros mentioned:Overall performance
Just the right size
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I fits in the opening. And it works fine and serves my need
I would recommend this to a friend - Pros mentioned:Overall performance
Great microwave.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s good quality so far so good. Easy to install and perfect fit.
I would recommend this to a friend Great Oven at a Fantastic Price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use, very nice looking and relatively quiet oven. The vendor that bestbuy provided was absolutely incredible, too!
I would recommend this to a friend- Pros mentioned:Overall performance
Great product!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product for a great price. Works excellently and looks complimentary to the rest of my appliances.
I would recommend this to a friend Great product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great microwave, matches my stove and refrigerator. I recommend this microwave.
I would recommend this to a friendThis is a solid product from a solid company
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a solid product from a solid company; in this era of touch screen, it’s a little surprise that you have to PRESS the numbers & buttons. It’s probably best so you aren’t reprogramming or starting something just because you’re cleaning it! Also the delivery & take away service in May area? Big thumbs up.
I would recommend this to a friendCheck before buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My microwave now working brand new out the box smh head ache now I got to uninstall it and return it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JermaineL,
We want to learn more about what happened to your appliance and will be glad to look into this for you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145295322), which will help our team pull up your information.
Have a great day.
Melardo
- Pros mentioned:Overall performance
Micro success
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It does the job no fuss no muss can’t really say more if it fits I recommend it.
I would recommend this to a friend - Pros mentioned:Overall performance
Really good product for the price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good product. Does exactly what it says. Looks great and functions perfectly
I would recommend this to a friend