Customer Ratings & Reviews
- Model:
- ME16A4021AS
- SKU:
- 6460795
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers frequently mention the ease of use, excellent performance, and attractive design of the 1.6 cu. ft. Over-the-Range Microwave with Auto Cook. Many appreciate the affordable price and convenient size. However, some customers reported issues with the door handle and the brightness of the interior light. A few also noted that the buttons could be difficult to use and that the microwave lacked some features.
This summary was generated by AI based on customer reviews.
Solid
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looks and works very well, I would recommend this to others.
I would recommend this to a friendMicrowave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good product - delivered and installed as promised
I would recommend this to a friendDo not waste your money.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not waste your money buying this microwave. The inside coating of the microwave peels off. The microwave was only used to warm food. Even though the microwave is under warranty samsung tells you it's your problem and you need to pay for the repairs. They cannot help you. Second purchase of this microwave within two yrs. The microwave have a manufacturer defect that samsung refuses to cover. This is my second purchase of this microwave with the same problem. People do not waste your money buying this microwave. The inside coating of the microwave peels off and you're left without a microwave.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand the feeling of owning a microwave with an inside coating peeling off. Let us help.
Below is a link detailing how to clean the microwave. Browse the guide until "Clean the interior walls of your microwave" to learn more.
How to clean a Samsung microwave:
https://www.samsung.com/us/support/answer/ANS00062285/
You may also refer to page 19 of the user manual for more information about maintaining the unit's interior.
https://downloadcenter.samsung.com/content/UM/202309/20230914131836581/O_01._IB_FULL_ME16A4021A_AA_MD3_EN.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147313094) to help our team pull up your information when you message us.
Thank you.
-Angelica
Simple but efficient
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ok feels cheap but it works it’s for a rental anyways
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for reaching out and sharing your feedback about your Samsung microwave. We appreciate you taking time to leave us a review. You made an excellent choice for your home and we are pleased to hear you like the product and its performance.
For your future reference, I am providing this link https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144546551.
-Noraina
Best Buy = Shady Deals
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely a one star event in my life. Sad because Best Buy had done good by me for a long time before. Here is what brought us to one star. 1) ordered a new Microwave with installation and haul away service. 2) Installers call the day before to confirm appointment for the wrong time (during a dental appointment), even though I received a confirmation from Best Buy with the originally scheduled time. 3) Accomodate installers and reschedule installation to meet their schedule. 4) Installation tech notifies me I have an "open box" unit that seems "used". 5) Installed unit turns on, does not function (other than lighting up). 6) Installation tech notifies me he will be back to install new microwave when Best Buy sends the correct unit before leaving.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
Your reference number is 1144618946.
-Noraina
Very Disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my "summer" cottage just a little over a year ago. I don't think it's been used 100 times total. It is throwing a fault code and is unusable. I believe it would cost too much to get it fixed (based on the price of buying a new one). When it did work... I wasn't too impressed with the dim light underneath or with the push button controls. Just not happy with this purchase!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
Let's clear out the error code to keep your microwave fully functional, DavidK!
Error codes on the microwave can easily be fixed with some basic troubleshooting; another way is by performing a power cycle. See the guides below to help you with your unit!
Samsung microwave error codes:
https://www.samsung.com/us/support/troubleshooting/TSG01110365/
For added reference, kindly check out the links below to help increase the microwave's cooktop lighting.
Replace a Samsung microwave's cooktop light:
https://www.samsung.com/us/support/answer/ANS00049242/
I have shared the user's manual to learn more information about changing the light settings under "LIGHT HI/LO/OFF BUTTON" on page 10 and "REPLACING THE COOKTOP/NIGHT LIGHT" on page 19 for reference:
https://downloadcenter.samsung.com/content/UM/202304/20230428134233882/ME16A4021A_AA_MD3_20_4_EN_MES_CFR.pdf
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145749209, to help our team pull up your information.
Have a great day!
^Chrystel
Samsung microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not fingerprint resistant but advertised as so and the under carriage fan filters fall off easily
No, I would not recommend this to a friendBrand response from Samsung
Posted .We're here to help you out, IngridF. We would love to discuss your microwave to determine how we can best help.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146055470) to help our team pull up your information.
Have a great day.
^Camille
$300 OUT THE WINDOW!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I AM SO UPSET I COULD SCREAM!!! The panel doesn't light up and I needed a flashlight to see the screen and settings....BUT THE WORST THING IS THE HANDLE BROKE OFF 16 Months after PURCHASE!!! Aaaargh! Snookered again!
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand how you feel about the microwave control panel, SherryM. To help you check the availability and compatibility of your microwave's door handle, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories.
Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147097906 to help our team pull up your information.
Have a great day.
^Aloe
Great service and installation
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love my microwave! Easy to use and Geek Squad installation.
I would recommend this to a friendMicrowave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I dont like anything about this microwave!!!!! dont waste your time nor your money
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Wanda,
We suggest contacting us via the options below to speak with a live representative to assist you better with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
