Customer Ratings & Reviews
- Model:
- MC17J8000CG
- SKU:
- 5580725
Rating by feature
- Performance
Rating 3.8 out of 5 stars
- Cook Settings
Rating 4.1 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
Customers are saying
Customers are enthusiastic about the convection feature, ease of use, and stylish design of this 1.7 Cu. Ft. over-the-range microwave. Many appreciate its size and performance, along with the fingerprint-resistant stainless steel finish. However, some customers noted concerns about the weight and power, and a few experienced issues with the door. The price point was also mentioned as a potential drawback by some users.
This summary was generated by AI based on customer reviews.
Ok convection oven microwave is better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Convection oven doesn't work that great. Bottom of pizzas doesn't brown Microwave works great
I would recommend this to a friendNot user friendly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You have to know The weight of all the foods you try to defrost. It’s very confusing.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Terracuda,
We are glad to know that you are using one of our Samsung products. Your satisfaction is our topmost priority and we apologize for the inconvenience of having a hard time defrosting using the microwave. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend clicking this link for future reference or guide:
https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https://www.samsung.com/us/support/
Use your Samsung microwave for defrosting:
https://www.samsung.com/us/support/answer/ANS00087027/
How to cook with your Samsung microwave:
https://www.samsung.com/us/support/answer/ANS00049159/
You may check this link for future reference to reduce unnecessary repairs over the microwave lifetime.
https://www.samsung.com/us/support/answer/ANS00062285/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/MC17J8000CS/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144664005
Thank you for choosing Samsung. Have a great day.
-Trisha-
Good features.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Error code appeared and locked controls after first cleaning. Stayed locked for several days.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for reaching out and sharing your feedback about your Samsung microwave. I understand you're having an issue with your microwave as it displays an error code and locked controls after cleaning. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01110365/ to guide you on the issue.
If repair is needed, please take note of this link https://downloadcenter.samsung.com/content/UM/201904/20190417134224394/MC17J8000CG_AA_DE68-04224E-02_EN-MES.pdf for the warranty information of your microwave. Just go to pages 53 and 54.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144557369.
-Noraina
Super Sleek
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave is sleek, only down fall is microwaving popcorn doesn't pop all the way
I would recommend this to a friendBrand response from Samsung
Posted .Hi cfish,
We are glad to know that you are using one of our Samsung products. Your satisfaction is our topmost priority and we apologize for the inconvenience of the microwave not heating properly. We understand it is important to have a working microwave to heat our favorite dishes. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend clicking this link for future reference or guide:
https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https://www.samsung.com/us/support/
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
You may check this link for future reference to reduce unnecessary repairs over the microwave lifetime.
https://www.samsung.com/us/support/answer/ANS00062285/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/MC17J8000CG/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144661533
Thank you for choosing Samsung. Have a great day.
-Trisha-
Microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very tough to get the filters changed and added. Took quite a long time
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi briguy,
We are glad to know that you are using one of our Samsung products. Your satisfaction is our topmost priority and we apologize for the inconvenience of having a hard time replacing and cleaning the microwave filter. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend clicking this link for future reference or guide:
https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https://www.samsung.com/us/support/
Replace and clean Samsung microwave filters:
https://www.samsung.com/us/support/answer/ANS00049239/
You may check this link for future reference to reduce unnecessary repairs over the microwave lifetime.
https://www.samsung.com/us/support/answer/ANS00062285/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/MC17J8000CS/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144667318
Thank you for choosing Samsung. Have a great day.
-Trisha-
Nice microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like this new microwave but the clock is not working wich bothers me.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Nano,
We are glad to know that you are using one of our Samsung products. Your satisfaction is our topmost priority and we apologize for the inconvenience of having a hard time setting the clock. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend clicking this link for future reference or guide:
https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https://www.samsung.com/us/support/
Set the time on your Samsung microwave:
https://www.samsung.com/us/support/answer/ANS00087028/
Use your Samsung microwave for defrosting:
https://www.samsung.com/us/support/answer/ANS00087027/
How to cook with your Samsung microwave:
https://www.samsung.com/us/support/answer/ANS00049159/
You may check this link for future reference to reduce unnecessary repairs over the microwave lifetime.
https://www.samsung.com/us/support/answer/ANS00062285/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/MC17J8000CS/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144664091
Thank you for choosing Samsung. Have a great day.
-Trisha-
- Pros mentioned:Features
Great Microwave above the stove!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave has lots of features and includes a slim fry system as well!
I would recommend this to a friend Poorly made
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought two and had to return both. The first one was broken on the inside of the door, which was not evident until installed. The second one would not heat anything, which again was not evident until installed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
Your reference number is 1144552958.
-Noraina
It broke within 2 weeks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wanted a matching microwave for a stove we purchased, what a mistake. The magnatron stopped working in 10 days so food wouldn't heat. We took the black tie warranty and a part was ordered with a week delay to get it fixed. They cancelled the part without telling us and pushed the repair out, 3 weeks without a working microwave we had just bought was ridiculous
No, I would not recommend this to a friendComplicated
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A little too complicated if you're wanting just a microwave.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Jessah77,
We are glad to know that you are using one of our Samsung products. Your satisfaction is our topmost priority and we apologize for the inconvenience of the microwave not meeting your expectation. We understand it is important to have a microwave to heat our favorite dishes. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend clicking this link for future reference or guide:
https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https://www.samsung.com/us/support/
Use your Samsung microwave for defrosting:
https://www.samsung.com/us/support/answer/ANS00087027/
How to cook with your Samsung microwave:
https://www.samsung.com/us/support/answer/ANS00049159/
You may check this link for future reference to reduce unnecessary repairs over the microwave lifetime.
https://www.samsung.com/us/support/answer/ANS00062285/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/MC17J8000CG/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144663207
Thank you for choosing Samsung. Have a great day.
-Trisha-
Replaced this microwave
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not like this product. The finger pads dented and always looked damaged after only a few days of use. I replaced this new microwave with a different Samsung. Best Buy was absolutely great about it.
No, I would not recommend this to a friendwrong microwave ordered by store clerk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.we specifically found a microwave with a rack that would bake rolls. The one we received had a whirly-gig thingy that would cook fish sticks. store promised to bring correct microwave. still waiting for geeks who were supposed to be here 4 hours ago.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with this issue, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Your Reference Ticket Number: 1144649231
Thank you, and stay safe!
-Angelica
My microwave was such a disappointment.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought an open box Supposed To be in “Excellent condition”. Such a disappointment first of all the microwave was filthy. Then some of the buttons didn’t work such as the vents. Samsung did come and replace the door and now it’s working. I bought my refrigerator, washer and dryer from open box and have been completed pleased with my purchases. I was so embarrassed after after it was installed and the man told me to make sure you clean your microwave. I never thought to look at it before it was installed because I have so much confidence in Best Buy products.
No, I would not recommend this to a friendMicro
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Something constantly went wrong on this product! Being replace for the 3 rd time. Best Buy however has been so far hood at honoring the warranty and working with me
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MedinaS,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you.
The experience is not what we expect from our customers.
In case of repair or replacement, you can check the warranty coverage of your product here:
https://www.samsung.com/us/support/service/warranty/MC17J8000CS/AA
For parts needed you may purchase them here:
https://www.samsungparts.com/Default.aspx
if additional assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you for choosing Samsung. Have a great day.
Reference number: 1144552765
^^Ross
- Cons mentioned:Power
Low on power
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave is so low on power that we needed to adjust all instructions to fully cook receipts.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Mike,
Thank you for reaching out and sharing your feedback about your Samsung microwave. I understand you're having an issue with your microwave as it's so low on power and you need to adjust all instructions to full cook your food. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001963/ to guide you on the issue.
I also recommend you check this link https://downloadcenter.samsung.com/content/UM/201904/20190417134224394/MC17J8000CG_AA_DE68-04224E-02_EN-MES.pdf for the user's manual. Just go to the troubleshooting guides on page 49 and look for "Heating is weak or slow".
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung microwave.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144553259.
-Noraina
Microwave thats difficult to use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave is very difficult to use, you have to scroll thru so many menus and sub menus to do basic stuff, I would look for a microwave that has better buttons, for bacon, popcorn, etc, I have had this for 2 months and still do not know how to lower the power setting, I will have to break out the book. I usually love Samsung products but this microwave is a fail as it is hard to do basic stuff that was easier with other microwaves.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thanks for leaving a review! Your opinion matters to us. This seems like something we should look into, so we can make this unit more user friendly. We really appreciate you bringing this to our attention. ^Pat
Lousy Samsung
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got the entire kitchen ensemble. Fridge came in damaged, stove needs a new burner valve, microwave just stopped doing anything. The over the stove light is on and that's it. All of this within 2 weeks of the appliances being installed. STAY AWAY FROM SAMSUNG!
No, I would not recommend this to a friendGood wile it lasted
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave did its job for little over 2 years. We were boiling water on the stove and apparently the steam fried the electronics. After doing some online research this problem is more common than not. Im sorry but feel that a microwave mounted over a stove should be able to handle steam. Repairs will cost about as much as a new microwave.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate the feedback, JesseD. Samsung values the opinions of all our customers. ^Jecca
Disappointed
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave part stop working after having it for only 8 months. The baking part worked... The bottom was also sticking.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Boo25,
Thank you for reaching out to us and we are glad to know that you purchased one of our Samsung products. We truly understand that this causes inconvenience especially if we are heating our favorite dishes. Usually, if your microwave is not working, there are a lot of factors behind it.
Please use these links as a reference for troubleshooting steps :
https://www.samsung.com/us/support/search/?query=microwave&referrerPageUrl=https://www.samsung.com/us/support/
If the Samsung microwave is not heating or has stopped working the most common reason is in Demo mode:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
You also might want to check on this link if your Samsung microwave is not working due to overheating or low power supply:
https://www.samsung.com/us/support/troubleshooting/TSG01207757/
You may check this link for future reference to reduce unnecessary repairs over the microwave lifetime.
https://www.samsung.com/us/support/answer/ANS00062285/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/MC17J8000CS/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144610228
Thank you for choosing Samsung. Have a great day.
-Trisha-
Samsung microwave junk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung makes good phones but their microwaves are junk. It Stopped running when cooking food the keyboard was completely black and the lights would flicker on and off like it was shorting out. Unplugged it because I was worried it would catch on fire when we went to bed. After reading the reviews I found out Samsung’s customer service is not good so I didn’t even bother calling them. Went out and bought an LG instead.
No, I would not recommend this to a friend