Customer Ratings & Reviews
- Model:
- ME19R7041FS
- SKU:
- 6358118
Rating by feature
- Performance
Rating 4.4 out of 5 stars
- Cook Settings
Rating 4.4 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
Customers are saying
Customers enjoy the 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cook, particularly its ease of use and overall performance. Many appreciate its design, size, and quiet operation. However, some customers have expressed concerns regarding the timer, heating capabilities, door quality, button responsiveness, and clarity of instructions.
This summary was generated by AI based on customer reviews.
Great Microwave!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Easy Install. Quick curbside pickup!
I would recommend this to a friendAwesome microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well worth the price. Good value. Fan works very well.
I would recommend this to a friendNot the best microwave, there are better ones.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dark blue interior makes it just about impossible to see the food when it is cooking, so hard to tell if something is boiling over. If the exhaust fan is on high when you turn the microwave on the fan speed cuts to 50%.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi, TimM,
Thank you very much for your observation of our microwave. Rest assured that we are working to improve our products and services with the help of your reviews.
Have a great day,
^Camille
Perfect
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it, is the prefect match to my other appliances.
I would recommend this to a friendSamsung Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this microwave at Cerritos Best Buy, glass was shattered when I opened it. They replaced it with no problem. I am satisfied with this purchase.
I would recommend this to a friendmechanical problem
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave features are okay but the turntable did not work when we first got it. We had it repaired and now it makes a noise. We are getting a replacement.
I would recommend this to a friendBrand response from Samsung
Posted .We're glad to hear you're on the right path to getting this resolved. We hope you're able to enjoy the new microwave for a long time. ^Jecca
Microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm still in the process of a kitchen remodel and my microwave has yet to be installed. Therefore I am unable to give a review due to lack of data
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new Samsung Microwave and thank you for taking the time to post a review. We are glad to be your choice for your newest additions to your kitchen. We welcome you to our family and thank you for choosing Samsung. ^Brad
Samsung defect door and poor customer service.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just reviewed the microwave a few weeks ago and I am having an issue with the door. I closed it good and hit start and nothing happens but the activated timer counts down but does not actually turn the microwave on. Called customer service which is horrid, tech comes out for 5 minutes and says I have to order a part and they will call when it’s in. So still not fixed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Karen,
Thank you for taking the time to leave this review.
We understand that your microwave timer will run but will not heat up.
The most common reason for the microwave not starting or heating is that it is in demo mode. It is used on retail showroom floors to show off microwaves without activating their magnetrons.
Samsung microwave is not heating or has stopped working https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide them with this number (1144933570) when you message us to help our team pull up your information.
Have a great day.
^Charles
2021 kitchen remodel
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice product but can't set clock. No clock feature on mico, but a time comes up. Manual enclosed doesn't even show how to set clock.
I would recommend this to a friendBrand response from Samsung
Posted .Hello, we understand your concerns and we are here to help with any questions or concerns that you may have. You can set the clock on the microwave by simply holding down the power level button for three seconds. I am including a link to the user manual on page 10 to support your concerns on directions on setting the clock (https://bit.ly/3Iu03yp). If you have questions or further concerns, contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143957719) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena
great upgrade
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.replaced 8 year old unit,this is a great upgrade .
I would recommend this to a friendsamsung over the range microwave model #me19r7041f
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.black glass is not good,can not see food while cooking! black settings panel is too hard to see without being back lit!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi will,
Thank you for sharing your experience with us.
And we do apologize for not meeting your expectations about our Samsung - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cook - White
To understand more about the product and its features
Here's the product Product Manual for your reference
https://downloadcenter.samsung.com/content/UM/201911/20191122104255594/ME4000R_ME19R7041FS_AA_EN-MES-CFR.pdf
For further inquiries you may reach us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung.
Reference number:1144418108
^Ross
- Cons mentioned:Heating
Would not recommend
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this for a year and lots of issues. I had to have the out let it was attached to twice and now it turns on but does not heat the food. Started having issued 6 months in and now it is out of warrant. Would not purchase Samsung again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .MarkL, we want you to enjoy using your microwave. Let's go ahead and have this unit back on track.
Below is a link to explain why your microwave is not heating. Kindly follow the step by step guide.
Microwave not heating
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146060891) to help our team pull up your information.
Have a great day.
^Camille
Makes a weird noise after a couple of months
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I haven't had this for very long and it’s already making a weird buzzing sound occasionally. It doesn’t seem to effect its ability to function, but it’s concerning.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Stephen! This link (https://bit.ly/35BCMYh) should be able to help you with your concerns about the noise from the microwave. ^Jecca
Microwave.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What can I say. Well it heats up. Looks good to.
I would recommend this to a friendBrand response from Samsung
Posted .Your microwaves sleek design and performance is a wonderful addition to any kitchen, and glad you found that match with Samsung. Welcome to the Samsung family! ^Cat
- Cons mentioned:Timer
Missing a couple of standard features
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave works fine, and we're pleased with the Total Tech package we also purchased. However... I would not recommend this microwave. It's missing a couple of features that I (and I think most people) take for granted now. The keypad is not backlit, which means it's impossible to use at night in a dark, or semi-dark, kitchen, without turning on the overhead light. In addition, you can't use the microwave and the timer at the same time! I was sure I was missing something here, and discovered it just doesn't work that way. So if I'm using the microwave kitchen timer for something I have in the oven, I can't also use the microwave to heat up something. Obviously, there are ways to work around this. But it was frustrating and surprising to find this out... too late.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We value your input, AlanM.
The kitchen timer does not start or stop cooking functions. You cannot set or change the timer if a time-based function is operating (i.e., Time bake) or if Sabbath Mode is enabled.
Here is a link to "Set or clear the timer on your Samsung oven": https://www.samsung.com/us/support/answer/ANS00088062/
The below link is the user manual for your model. Turn page 9 (Checking the Control Panel), and page 10 (Kitchen Timer Button) for reference: https://downloadcenter.samsung.com/content/UM/201911/20191122104255594/ME4000R_ME19R7041FS_AA_EN-MES-CFR.pdf
For reference, I shared these links:
How to cook with your Samsung microwave: https://www.samsung.com/us/support/answer/ANS00049159/
Set the time on your Samsung microwave - Set the time with the Power Level button (ME19R7041F): https://www.samsung.com/us/support/answer/ANS00087028/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145284685), which will help our team pull up your information.
Have a great day.
Melardo
great item
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No fingerprints. Cooks evenly. Easy to set clock
I would recommend this to a friendTysm
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great looking forward to using it daily Tysm
I would recommend this to a friendNot good microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Broke in less than 2 years, won't purchase again.
No, I would not recommend this to a friendSecond one ok
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return the first one due to keypad not working ( after installing it). Replacement appears to be working ok.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi. Thank you very much for your feedback on our products. We're saddened that you returned a product, and it's good to know that the replacement is working. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG)
Reference Number: 1144622725
Have a great day.
Melardo
- Cons mentioned:Heating
Short life
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks and worked great for about 14 months. Then stop heating and gave a burnt odor.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, We hate to hear that you have had this experience. This is, by no means, the experience that we want our customers to have. We are here to help. Here is a link to a troubleshooting guide that may help with your concern on your microwave not heating (https://bit.ly/3z9zx9w). If this doesn't solve the issue or you have any additional questions or concerns please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144029669) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay