Customer Ratings & Reviews
- Model:
- ME19R7041FS
- SKU:
- 6358118
Rating by feature
- Performance
Rating 4.4 out of 5 stars
- Cook Settings
Rating 4.4 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
Customers are saying
Customers have good things to say about the ease of use, size, design, and installation of the 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cook. Many appreciate its performance, appearance, quiet operation, and the value for the price. However, some users have reported issues with the timer, heating functionality, and the door. A few also mentioned challenges with button quality and the clarity of the instructions.
This summary was generated by AI based on customer reviews.
Damaged Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave arrived with a dent in the front. Called Bestbuy and they immediately resolved the issue and replaced.
I would recommend this to a friend- Pros mentioned:Design
Microwave
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Microwave is AWESOME. The interior is BLUE. It makes it look fancy
I would recommend this to a friend Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like fan features and light options Don’t like Timer, no shelf for double heating
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, thank you for taking time out of your day to share your feedback. We manufacture several different models with various features, and it is only through feedback from customers like yourself that we are able to make our products better. We are always looking for areas in which we can improve our products. If you have questions or further concerns, contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143811096) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena
Newer model over the range microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t really have a review on the product except if you have a older home make sure you have a actual outlet where you are installing. With my home being 25 years old they only had wiring for a range hood and no actual outlet. I didn’t want to hire a electrician so I returned this item and purchased a range hood. Disappointed that the salesmen didn’t ask what type of hookup we had.
I would recommend this to a friendGood looking
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It looks good, but the start button is hard to use. I need to press it several times before it starts! Not happy!
I would recommend this to a friendBrand response from Samsung
Posted .We appreciate the feedback you provided about your microwave. Samsung is continually improving its products and services, and your feedback is vital to that process. Thank you for being a part of the Samsung family! ^Cat
Poor quality AVOID, Samsung customer service BAD
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Handle broke 2 days before its 1 year warranty ran out. Opened the door as usual and the handle snapped off where it attaches at the top. Filed a lengthy claim report with Samsung via “AI” assistant, and was supposed to be contacted the following day but almost a week later and nothing. Now the warranty is expired. Poorly made cheap junk, I would recommend avoiding Samsung microwaves (or at least this model). Looking online it seems the handle on these is a common failure. For an appliance to last less than a year is appalling.
No, I would not recommend this to a friendBrand response from Samsung
Posted .A working handle for the microwave is needed for you to open the door, FredB, to determine how we can best assist you with the handle and the claim.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145404111) to help our team pull up your information.
Have a great day.
^Camille
Microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not what I wanted but all they had. The one I wanted was not available in store nor online
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there! Thank you so much for giving Samsung a try. We certainly hope you'll enjoy this great microwave for a long time. ^Jecca
- Pros mentioned:Ease of use
great buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We like this microwave very much. love the fact that there is no lip at the front...so cleanup is very easy
I would recommend this to a friendBrand response from Samsung
Posted .Hello mogal, thanks for sharing your review of this Samsung microwave! ^Ty
Just ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works satisfactorily, does not sound like it was solidly built . Very difficult to install .
No, I would not recommend this to a friendBrand response from Samsung
Posted .I'm sorry to hear you had a difficult time installing this microwave. I would like to provide this link (https://bit.ly/318lMYY) that has some information on the sounds and noises the microwave may make, and what causes those sounds. ^Jecca
Juancho
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall product is great except the challenge to set up or change clock. I recommend this product but not Best Buy. Best Buy service is very poor ie late, no coordination of people involved in installation, customer service is very poor.
I would recommend this to a friend- Cons mentioned:Door
Over head microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this new, but the door isn’t closing anymore. It stopped hooking onto the latches a little over the year. Unfortunately we have to replace the whole thing. Kind of disappointing.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Crys,
Making sure that your microwave to use day-to-day for cooking is our priority.
If the door is not completely shut, the microwave may run but will not heat. Use a damp cloth to wipe the door and frame of the microwave; debris could be preventing it from closing properly.
The below link is the user manual for your model. Turn page 2 (Precautions to Avoid Possible Exposure to Excessive Microwave Energy - C), page 3 (Warning #11 and #16), page 4 (Critical Installation Warnings - bullet #1), page 20 (Cleaning the door and door seals) for reference: https://downloadcenter.samsung.com/content/UM/201911/20191122104255594/ME4000R_ME19R7041FS_AA_EN-MES-CFR.pdf
I also shared this link about "How to clean a Samsung microwave - Make your microwave's exterior shine": https://www.samsung.com/us/support/answer/ANS00062285/
You may also refer to the following for the available latch:
1. Samsung Parts Team: (800) 627-4368 / Mon - Fri 9:00 AM - 6:30 PM EST.
2. Samsung Parts Website: https://www.samsungparts.com/Default.aspx
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145291453), which will help our team pull up your information.
Have a great day.
Melardo
Meh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great but takes forever to heat things up. Leftover wonton soup took 6 minutes, pasta 5.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on joining the Samsung family. I am sure that you will be pleased. Thank you for choosing Samsung. ^Brad
microwave
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this unit with an exact copy for the basement. We had trouble with it from day one and are now awaiting a replacement for it. There appears to be an electrical issue with the unit. No problems with the microwave that was installed in the basement. The only difference in the two was the color.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, bbest1. We know how frustrating it can be when an appliance isn't working as designed. We're glad to see that this issue is being resolved! If you have any further questions or concerns, please reach out to us on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143665953) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Ty
- Pros mentioned:Ease of use
Over stove range
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to install. It added beauty to our kitchen. Works great
I would recommend this to a friend Nice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice shipping, box and product was intact and the microwave is decent for the price point.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there! Thanks for leaving a review of your Samsung microwave! ^Ty
It’s okay. Looks nice.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Average microwave. Nice black stainless finish. Features seem dated.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Eric! Thanks for your review! ^Ty
Does a great job
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks real nice with my other brushed nickel appliances.
I would recommend this to a friend- Pros mentioned:Ease of use
Microwave makes noise
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave doesn’t run quietly when it starts. Easy to use.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Ticia! This link (https://bit.ly/3lGksUI) has some great information about the different noises you may hear from the microwave and what causes them. ^Jecca
Okay
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not heat as much as other microwaves I’ve had. Other than that it’s great
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Ashleykae7,
Congratulations on your new Samsung Microwave and thank you for your review. We are happy to be your choice for your newest addition to your kitchen. We welcome you to our family and thank you for choosing Samsung. ^Brad
- Cons mentioned:Door
Cheapest quality materials used
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Door broke twice. Made of cheap materials. Plastic clips inside door frame keep breaking
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We understand your frustration about your microwave door. Let us help you.
We would love the opportunity to speak with you about your unit and provide the assistance you need.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146947663) to help our team pull up your information when you message us.
Thank you.
-Kimberly