Customer Ratings & Reviews
- Model:
- ME19R7041FS
- SKU:
- 6358118
Rating by feature
- Performance
Rating 4.4 out of 5 stars
- Cook Settings
Rating 4.4 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
Customers are saying
Customers enjoy the 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cook, particularly its ease of use and overall performance. Many appreciate its design, size, and quiet operation. However, some customers have expressed concerns regarding the timer, heating capabilities, door quality, button responsiveness, and clarity of instructions.
This summary was generated by AI based on customer reviews.
DO NOT BUY!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY!! The mounting bracket template supplied by the manufacturer was off by 1/2". The top exhaust system is a bad design, it is designed for a wall cabinet with no back. My cabinet has a 3/4" back so the exhaust boot duct won't fit because the wall cabinet back covers 3/4" of the exhaust opening.
No, I would not recommend this to a friendCheaply made and failed less than two years
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had it for a year and a half. It was an ok microwave. Now it appears the latch broke inside the frame because its all cheap plastic. Would not buy another Samsung appliance again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi WayneC,
We all want to have a microwave we can use for a longer period. You may check the availability and compatibility of your microwave's door and contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories.
You can place the orders online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146566373 to help our team pull up your information.
Have a great day.
^Aloe
Bad experience
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was charged for this even though I did not buy it. I had to go back to store and get my charge reversed. Has been a bad experience with best buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this concern, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. Call any day between available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
^Aloe
Avoid!!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after just after 1 year, and Samsung wouldn’t do anything to help. Avoid Samsung appliances at all cost!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand the frustration of having an appliance that quit working, Patrick. Let us assist.
Below is a link containing troubleshooting steps when the microwave is not working.
Samsung microwave is not heating or has stopped working:
https://www.samsung.com/us/support/troubleshooting/TSG01001963/
You may also refer to the user manual for other recommended actions when the microwave is not working. Turn to page 23.
https://downloadcenter.samsung.com/content/UM/202309/20230915151328185/O_ME4000R_ME19R7041FS_AA_EN.pdf
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147374061) to help our team pull up your information when you message us.
Thank you.
-Angelica
Love my samsung microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it easy to install looks goodin my kitchen and it wasin stock in your store last one too
I would recommend this to a friendAppearance and little extras
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the look of it in our kitchen! It has different settings for the fan and also the light.
I would recommend this to a friendDONT BUY SAMSUBG
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Brand new microwave and its broken inside and no one wants to take responsibility for it,, I will never buy a Samsung appliance ever again and will never buy from Best Buy again..
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi ErinC,
Thank you for your review. We would love the opportunity to speak with you about your microwave and determine how we can assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1146501045 to help our team pull up your information when you message us.
Have a great day.
^Aloe
- Cons mentioned:Heating
Bad Microwave
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave has been a dud since it was installed. If you cook anything for more than 4-5 minutes, the microwave overheats and shuts down for almost 2 hours. After 5 phone calls to Samsung customer service and complaining enough, they are finally accommodating me. This thing has been a pain since day 1.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want to ensure that your microwave functions well, EdwardG.
Here is a link to "Samsung microwave is not working": https://www.samsung.com/us/support/troubleshooting/TSG01207757/#samsung-microwave-is-not-heating-or-has-stopped-working
I also shared this link about "How to cook with your Samsung microwave": https://www.samsung.com/us/support/answer/ANS00049159/
The below link is the user manual for your model. Turn the pages 17-19 (Cooking Guide) for reference: https://downloadcenter.samsung.com/content/UM/201911/20191122104255594/ME4000R_ME19R7041FS_AA_EN-MES-CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145217236), which will help our team pull up your information.
Have a great day.
Melardo
Dim
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks nice but beware. The oven interior is black and hard to see inside. I use a flashlight. When the good is closed you cannot see the food inside. Exhaust fan is very loud. The inside light is dim. The light under that is weak and only a single. I guess Samsung has never heard of LED LIGHTS. Don't buy it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new Samsung Microwave. We are glad to be your choice for your newest addition to your kitchen. We welcome you to our family and thank you for choosing Samsung. ^Brad
Stopped working in less than 2 years.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very dissatisfied that this microwave stopped working after barley having it for 2 years. Samsung wanted to charge me more than I payed for the microwave to repair it because it’s out of warranty. Very poor quality microwave that doesn’t last.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Addrianjjj,
We love that you're using our Samsung microwave! We appreciate your review on the experience with the product.
We would like to inquire further about your unit to assist you better.
Please feel free to get back to us via the following options for further assistance:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number 1144954704 to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Chrystel
Terrible quality control. Had two problems as soon
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would give this no stars if I could. Samsung is not what they used to be. Workmanship is terrible along with Terrible quality control. Had two problems as soon as it came from the box. Called customer service and was running around for two days. Please don’t buy this item.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Porz! We are sorry to hear that this unit is not working as designed. At your earliest convenience, we would like to communicate with you further to see what assistance can be provided. We can be reached via any of the following using ticket number: 1143936728
Facebook Messenger: http://m.me/samsungsupport or
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Thank you for choosing Samsung. ^Nic
Great microwave.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it. It's very quiet and works great. Love the black it looks great in my kitchen.
I would recommend this to a friendSamsung Microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this over-the-stove microwave. It cooks and heats things just like it should.mic
I would recommend this to a friendSansung Not Great Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.microwave is VERY loud. the buttons are confusing...setting the time. I bought Samsung because my oven is tht brand and I like it. I do not recommend purchasing the microwave to anyone.
No, I would not recommend this to a friendBrand response from Samsung
Posted .EliseK, I understand your feelings and would like to help you.
Here is a link to help you diagnose if your microwave is making a noise. Please listen to the noise and choose the one that matches yours. Kindly click on the embedded words.
Microwave noise
https://www.samsung.com/us/support/troubleshooting/TSG01001968/
Please see pages 9 to 10 of your user manual for the control panel and setting the time.
Manual:
https://downloadcenter.samsung.com/content/UM/201911/20191122104255594/ME4000R_ME19R7041FS_AA_EN-MES-CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146054301) to help our team pull up your information.
Have a great day.
^Camille
Samsung microwave
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really nice kocrowave i ended up exhanging this one for a different color because it didnt match my appliances but we love it.
I would recommend this to a friendAwesome
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love!! Such a power micro. It’s very stylish and has just the room we need to heat up basically anything you would possibly want!
I would recommend this to a friendDont get this.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this and it came dented to hell on the side. The guys installed it anyways, after a couple weeks it shorted out and wouldnt turn on again. Thankfully a replacement is coming tomorrow. Also, it is the loudest microwave ive ever seen. This thing is a mess.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Tbounds,
We appreciate you informing us that your microwave came dented and wouldn't turn on after a couple of weeks, and a replacement is coming.
Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Thank you!
-Angelica
Amazing option!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice microwave, like everything from Samsung brand! At home tried everything already
I would recommend this to a friendGreat purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been waiting to get a microwave like this one and it’s not disappointed me yet!
I would recommend this to a friendJunk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible microwave, after the 3rd was junk I upgraded. BB must have a warehouse full of substandard built in this model. Stay away
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Client,
We appreciate you taking the time to share your review with us. If you require further assistance, please do not hesitate to reach us through the channels listed below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
—Vannesa